Florencia Marco

Front of House Reception & Management at DestinationBCN Apartment Suites in Barcelona
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Ingles Full professional proficiency
  • Español Native or bilingual proficiency
  • Frances Elementary proficiency
  • Portugués Elementary proficiency
  • Italiano Professional working proficiency
  • Catalán Limited working proficiency

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Credentials

  • Project Management Ready
    Project Management Institute
    Jan, 2023
    - Nov, 2024
  • Primeros Auxilios para personas mayores
    Creu Roja a Catalunya
    Mar, 2021
    - Nov, 2024
  • Curso Primeros Auxilios Básicos y Reanimación Cardiopulmonar
    Cruz Roja Argentina
    Aug, 2020
    - Nov, 2024
  • Standard First Aid, CPR and AED
    Cruz Roja Argentina
    Jan, 2020
    - Nov, 2024
  • CILS B2
    Università per Stranieri di Siena
    Dec, 2017
    - Nov, 2024
  • TOEFL iBT
    ETS Global B.V.
    Sep, 2016
    - Nov, 2024
  • FIRST
    University of Cambridge
    Apr, 2013
    - Nov, 2024

Experience

  • DestinationBCN Apartment Suites in Barcelona
    • Spain
    • Travel Arrangements
    • 1 - 100 Employee
    • Front of House Reception & Management
      • Apr 2023 - Present

      - Office management: support the general manager coordinating, directing and managing everyday operations to achieve maximum profitability, guest satisfaction and efficiency. - Administration of bookings and expenses. - Quality control: coordinate and supervise the cleaning team and maintenance providers to solve any malfunction. - Relationship management: welcome and check in guests, resolving issues and queries that customers might have during their stay. - Office management: support the general manager coordinating, directing and managing everyday operations to achieve maximum profitability, guest satisfaction and efficiency. - Administration of bookings and expenses. - Quality control: coordinate and supervise the cleaning team and maintenance providers to solve any malfunction. - Relationship management: welcome and check in guests, resolving issues and queries that customers might have during their stay.

  • MiCuento
    • Spain
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Supply Chain Manager
      • Oct 2022 - Mar 2023

      Management of supply chain operations, inventory, selection of suppliers and international distribution.Implementation of strategies to achieve the company's objectives through KPIs.Negotiation with suppliers and data analysis to assess performance and trends.Creation of a new supplier network to optimize costs.

    • Affiliate Marketing Manager
      • Feb 2022 - Mar 2023

      Project management of new sales channels through affiliates and strategic associations in different markets.Joint management of influencer marketing campaigns with individuals and agencies.

    • Customer Service Professional
      • Feb 2022 - Jun 2022

      Italian and English-speaking market management, incident control, automation configuration for customer service, and translation support.

    • Supply Chain
      • Sep 2021 - Feb 2022

      Relationship management with logistics providers, incident management, Italian and English-speaking market client support, community in social networks, translation support.

    • Logistics Intern
      • Apr 2021 - Sep 2021

      Management of relationship with logistics providers, participation in the process of improving logistics processes, inventory control of materials necessary for the operational process, assistance in preparing reports for external parties, performing other tasks that the logistics team may need.

  • CMA SRL Centro Renal Alsina
    • Santiago del Estero, Argentina
    • Administrator
      • Jul 2020 - Sep 2020

      Payment to suppliers, bank reconciliations, cost projection, income statement, and management of the computerized system. Payment to suppliers, bank reconciliations, cost projection, income statement, and management of the computerized system.

  • La Fontaine Apart Hotel y Hostería
    • San Martín de los Andes, Neuquen, Argentina
    • Administrator - Receptionist
      • May 2019 - Dec 2019

      Sales, marketing, check-in / check-out, collections, purchases, payment to suppliers, management of extranets, face-to-face, telephone and online customer service, cash control, billing and personnel administration. Sales, marketing, check-in / check-out, collections, purchases, payment to suppliers, management of extranets, face-to-face, telephone and online customer service, cash control, billing and personnel administration.

  • Independent work
    • San Martín de los Andes, Neuquén, Argentina
    • Tourist apartments Manager
      • Mar 2019 - Dec 2019

      Sales, marketing, check-in / check-out, collections, purchases, management of extranets, face-to-face, telephone and online customer service, cash control, income statement and personnel administration. Sales, marketing, check-in / check-out, collections, purchases, management of extranets, face-to-face, telephone and online customer service, cash control, income statement and personnel administration.

  • Le Châtelet hotel & Spa
    • San Martín de los Andes, Neuquén, Argentina
    • Hotel receptionist
      • Apr 2019 - May 2019

      Check-in / Check-out, collections, management of extranets, face-to-face, telephone and online customer service and billing. Check-in / Check-out, collections, management of extranets, face-to-face, telephone and online customer service and billing.

  • Universidad Blas Pascal
    • Argentina
    • Higher Education
    • 200 - 300 Employee
    • Tutor at International Relations Center
      • Jul 2014 - Nov 2017

      - Accompany foreign students in the process of socialization and orientation in the city.- Support the student and help him with whatever he needs.- Writing reports to assess the performance of students.- The accomplishment of trips and activities altogether.

    • Interviewer at the Tourism Economic Observatory
      • 2016 - 2016

      - Conducting surveys- Loading surveys- Photography

  • Agencia Córdoba Turismo
    • Cordoba, Argentina
    • Strategy assistant
      • 2017 - 2017

      Auxiliar in PETS (Strategic Development for Sustainable Tourism) - Focus groups Auxiliar in PETS (Strategic Development for Sustainable Tourism) - Focus groups

Education

  • Universitat Pompeu Fabra - Barcelona
    Postgraduate Degree in Business Administration, Administration
    2020 - 2021
  • Project Management Institute
    Project Manager, Project Management
    2022 - 2022
  • The University of Lethbridge
    Exchange Degree, Management
    2018 - 2018
  • Blas Pascal University
    Bachelor, Tourism with orientation in Hotel and Business Administration
    2014 - 2018
  • Blas Pascal University
    Bachelor, Tourism with orientation in Ecotourism
    2014 - 2018
  • 'Siglo 21' Business University
    Trends in technology and business on the internet, Marketing
    2020 - 2020
  • ThePowerMBA
    ThePowerJob, Job-Seeking/Changing Skills
    2020 - 2020

Community

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