Experience

Papaya Global

• United States
• Financial Services
• 500 - 600 Employee

• Onboarding and Implementation Manager

  • Mar 2022 - Present

  - Responsible for leading implementation projects with SMB and enterprise clients, training and guiding our clients, and providing a top-notch onboarding experience.- Lead and implement a variety of complex scenarios including Employer of Record, Payroll and Contractor models for brand new clients and customers who are migrating from one Papaya solution to another.- Develop and implement best practices and key objectives for implementation roadmap.- Leverage local in-country partner teams to provide clients an accurate and compliant onboarding processes.- Collaborate with dynamic international teams at the company, partnering with CSM team leads, Payroll Experts, COE, R&D, Business Operations, Payroll Data Team, and Product leaders to implement efficient workflows.- Manage, review, audit and validate sensitive payroll information for multiple clients, ensuring timely payments and data integrity.- Serve as a subject matter expert that can help lead customers and internal teams on the E2E process. Show less

• Implementation Operations Specialist

  • Sep 2021 - Feb 2022

  - Responsible for helping clients increase their workforce management through maintaining an updated system, providing first line of support to internal teams and guiding Papayaers on Platform processes.- Performed a range of tasks aimed at onboarding new clients and setting up their Platform instance: onboarded new employees; created yearly payroll calendars, created external worker onboarding forms, and more.- Trained and led Global Customer Success Operations Specialists in key projects, such as creating Company Hubs for our +1,200 customers, determining CS Ops SLAs, and creating SOPs aimed at process improvement and standardization.- Review and audit data to ensure data integrity and excellence.- Work with a range of different tools (Adobe Editor, Microsoft Suite, Papyrus, Salesforce, Hubspot, Formstack, WordPress, our customer platform and more).- Collaborated with dynamic international teams across the company, including Implementation Managers, Payroll Experts, Sales Reps, Product Experts, R&D, and Business Ops. Show less



The SAFE Alliance

• United States
• Individual and Family Services
• 100 - 200 Employee

• Community Program Manager

  • Aug 2020 - Jul 2021

  - Provided case management to community members and their families, guiding debt repayment, transitioning clients into permanent housing, and securing social benefits.- Managed and purposed ESG CARES funds, a Department of Housing (HUD) grant to assist clients affected by COVID-19.- Advocated for survivors of domestic violence, sexual assault, and child abuse, directing them to community resources, overseeing financial goal setting, and serving as liaison with landlords and service providers. Show less

• Community Program Manager

  • Sep 2019 - Aug 2020

  - Managed and purposed over $25,000 from several grants to provide financial assistance for housing costs under AmeriCorps program.- Provided case management to over 20 clients and their families, successfully guiding debt repayment, transitioning clients into permanent housing, and securing social benefits such as SNAP, housing vouchers, and unemployment insurance.- Advocated for survivors of domestic violence, sexual assault, and child abuse, directing them to community resources, overseeing financial goal setting, and serving as liaison with landlords and service providers during one-year contract work.- Enhanced organizational systems for scheduling, client data intake, and confidential data reporting to stakeholders. Show less

• LIfe Skills Program Manager

  • Sep 2019 - Aug 2020

  - Planned, prepared, and facilitated 30+ Life Skills Program workshops in English and Spanish as part of AmeriCorps program, mentoring 25+ clients on self-sufficiency strategies and financial literacy training.- Updated and expanded curriculum by examining group interactions and incorporating instructional resources and activities.- Created and introduced to the existing curriculum a two-hour long workshop on cybersecurity.- Developed and translated 6 new flyers, and created two 5-minute videos for 6,000+ clients and 400+ staff. Show less


Hill Country Indoor Sports and Fitness
• Cafe Attendant

  • Jul 2019 - Mar 2020


Chartwells Higher Education Dining Services

• United States
• Food and Beverage Services
• 700 & Above Employee

• Starbucks Barista

  • Feb 2019 - May 2019

  Performed food serving and barista operations in one of the busiest university Starbucks shops in the country. Improved problem solving skills and practiced teamwork. Performed food serving and barista operations in one of the busiest university Starbucks shops in the country. Improved problem solving skills and practiced teamwork.



DON MARIO

• France
• Restaurants
• 1 - 100 Employee

• Waitress

  • May 2018 - Aug 2018

  Welcomed customers into the restaurant and provided an outstanding service, increasing sales and helping with the overall functioning of the fast-paced work environment. Welcomed customers into the restaurant and provided an outstanding service, increasing sales and helping with the overall functioning of the fast-paced work environment.



Texas A&M University

• United States
• Higher Education
• 700 & Above Employee

• Research Asistant

  • Jan 2018 - May 2018

  - Conducted over 100 experiment sessions on language processing of English and Spanish speakers and imputed the results in graduate pilot study. - Amplified study by analyzing and summarizing 30+ journal articles. - Presented results in poster format before judges during Student Research Week. - Conducted over 100 experiment sessions on language processing of English and Spanish speakers and imputed the results in graduate pilot study. - Amplified study by analyzing and summarizing 30+ journal articles. - Presented results in poster format before judges during Student Research Week.