FLORENCE WOOD
Patient Account Representative at Convergent Revenue Cycle Management, Inc.- Claim this Profile
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Bio
Kellie Cardenas
I have known Florence for over 10 years and worked with her for nearly 8 years at Teleplan (formerly PC ServiceSource). She was an exceptional production supervisor and well respected by her peers. Her dedication, leadership and attention to detail always exceeded the expectations of the customers, co-workers and the management team.
Kellie Cardenas
I have known Florence for over 10 years and worked with her for nearly 8 years at Teleplan (formerly PC ServiceSource). She was an exceptional production supervisor and well respected by her peers. Her dedication, leadership and attention to detail always exceeded the expectations of the customers, co-workers and the management team.
Kellie Cardenas
I have known Florence for over 10 years and worked with her for nearly 8 years at Teleplan (formerly PC ServiceSource). She was an exceptional production supervisor and well respected by her peers. Her dedication, leadership and attention to detail always exceeded the expectations of the customers, co-workers and the management team.
Kellie Cardenas
I have known Florence for over 10 years and worked with her for nearly 8 years at Teleplan (formerly PC ServiceSource). She was an exceptional production supervisor and well respected by her peers. Her dedication, leadership and attention to detail always exceeded the expectations of the customers, co-workers and the management team.
Experience
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Convergent Healthcare
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United States
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Financial Services
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1 - 100 Employee
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Patient Account Representative
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Apr 2010 - Present
AHC is an extended business office for Hospitals across the United States. As a patient account representative I have utilized a blended dialer to make outbound calls and take incoming calls from patients regarding their outstanding account balances. Obtain updated insurance information and verify coverage to be billed appropriately. Provide customer service, set up payment arrangements and work designated reports to increase cash collections. AHC is an extended business office for Hospitals across the United States. As a patient account representative I have utilized a blended dialer to make outbound calls and take incoming calls from patients regarding their outstanding account balances. Obtain updated insurance information and verify coverage to be billed appropriately. Provide customer service, set up payment arrangements and work designated reports to increase cash collections.
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SUPERVISOR
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Mar 1993 - Dec 2008
I started out on line worked myself up to Supervisor. I started out on line worked myself up to Supervisor.
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Operations Supervisor
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1993 - 2008
Responsibilities: Ensure the proper receipt into the production module from the Receiving Department to begin the diagnosis and repair process. Reduced staffing by improving the workflow process, better hiring practices and by properly training subordinates. Redesigned Production lines for optimum work flow through the repair process on new products introduced Scheduled employees for optimum time periods. Identified, flow-charted and wrote ISO 9000 procedures for product line and was ISO 9000 Lead Auditor for the plant.
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Operations Supervisor
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1993 - 1995
Responsibilities: Ensure the proper receipt into the production module from the Receiving Department to begin the diagnosis and repair process. Reduced staffing by improving the workflow process, better hiring practices and by properly training subordinates. Redesigned Production lines for optimum work flow through the repair process on new products introduced Scheduled employees for optimum time periods. Identified, flow-charted and wrote ISO 9000 procedures for product line and was ISO 9000 Lead Auditor for the plant.
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Education
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2008 - 2009
Sanford-Brown College Dallas Texas
associate degree, anp and medical billing and coding
Community
