Experience

Gillware

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Recovery Client Advisor

  • Sep 2012 - Present

  A fast-paced and rewarding position, technical sales helps to establish excellent customer service and the ability to gain knowledge and techniques that will prove useful not only in the technological aspect but also in growing as a sales representative and professional.-Make outbound sales calls in follow-up to leads generated from Gillware's online immediate price estimate and case submission forms-Make outbound sales calls in follow-up to leads from any of Gillware's numerous affiliates or sales reps who represent the affiliates-Answer incoming sales calls for customers in need of data recovery -Follow up with established leads to solidify Gillware as the chosen provider for their data recovery-Provide detailed information pertaining to all aspects of data recovery that Gillware offers, including pricing, process, expectations and security of data -Gather all relevant details of a hard drive failure and build a relative pricing estimate and basic explanations of why a failure may have occurred-Assist Gillware's affiliates in bringing referred customer's to our company for their data recovery needs



Hamilton CapTel

• United States
• Telecommunications
• 1 - 100 Employee

• Captioning Assistant

  • Sep 2008 - Dec 2012

  Working as a captioning assistant has taught me incredible patience and discipline. It has given me greater empathy towards those who struggle with being deaf or hard of hearing their entire lives. One does not realize the importance of being able to communicate verbally until they have worked at CapTel.-Answer incoming calls for the deaf and hard of hearing-Caption incoming calls via headset verbatim-Provide customers with the ability to communicate with a wide array of people, despite being legally deaf or hard of hearing