Florence Sulyman
Operations Manager at EazyRide NG- Claim this Profile
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English Full professional proficiency
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French Professional working proficiency
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Yoruba Native or bilingual proficiency
Topline Score
Bio
Izegeagbe Ozoya
Any organization would be lucky to have Flora as their manager, she would be a great asset to any company she works with.
Imuetinyan Hope Obamwonyi, MDSS
Florence is a dedicated and disciplined leader who every one wants on their team. She stands apart by exemplifying excellence in her work.
Izegeagbe Ozoya
Any organization would be lucky to have Flora as their manager, she would be a great asset to any company she works with.
Imuetinyan Hope Obamwonyi, MDSS
Florence is a dedicated and disciplined leader who every one wants on their team. She stands apart by exemplifying excellence in her work.
Izegeagbe Ozoya
Any organization would be lucky to have Flora as their manager, she would be a great asset to any company she works with.
Imuetinyan Hope Obamwonyi, MDSS
Florence is a dedicated and disciplined leader who every one wants on their team. She stands apart by exemplifying excellence in her work.
Izegeagbe Ozoya
Any organization would be lucky to have Flora as their manager, she would be a great asset to any company she works with.
Imuetinyan Hope Obamwonyi, MDSS
Florence is a dedicated and disciplined leader who every one wants on their team. She stands apart by exemplifying excellence in her work.
Credentials
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Project Management Professional (PMP)
Ciel ConsultingJun, 2019- Sep, 2024 -
Business French
Alliance Française LagosAug, 2015- Sep, 2024
Experience
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EazyRide NG
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Nigeria
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Shuttles and Special Needs Transportation Services
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1 - 100 Employee
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Operations Manager
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May 2021 - Present
• Responsible for daily fleet operations including dispatch functions, driver and breakdown support for 100+ drivers.• Manage a transport planning database Google sheets for the electronic storage of bookings,client identification information and daily reporting for 100+ vehicles.• Monitor the general operations of staff of operations are within the guidelines, safety measures, government orders, and administrative policies• Involve in the negotiation and authorization of contracts • Negotiate with driver partners and clients and for fair rates• Develop and implement plans that will lead to improvement in company profit• Ensure all operations are carried on in an appropriate, cost-effective way• Improve operational management systems, processes and best practices• Formulate strategic and operational objectives• Examine financial data and use them to improve profitability• Manage budgets and forecast• Recruit, train and supervise staff and drivers• Find ways to increase quality of customer service• Ensure all vehicles on the platform are inspected periodically.• Pitched company logistics services to over 300+ prospective clients, resulting in the establishment of an internal business development unit.• Monitor and report on transportation market trends and activities of major competitors to ensure company rates remain competitive• Produce weekly - monthly income and operations reports for Senior Management • Negotiated a higher allowance rate for our driver partners .
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Nikky Taurus Nigeria Limited
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Nigeria
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Operations and Business Development Executive
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Mar 2017 - Apr 2021
• Managed daily fleet operations including organisation, dispatch functions, personnel and breakdown support for 50+ direct reports• Coordinated, developed, and scheduled deliverables to clients, meeting time critical deadlines.• Addressed customer service inquiries in a timely and accurate fashion. Managed up to 50 incoming phone calls daily and assisted customers with booking their logistics needs. • Developed a client feedback system to maintain and monitor reviews.• Managed a transport planning database in MS Excel for the electronic storage of orders, itineraries, personal information and daily reporting.• Updated, tracked and monitored account stats, executed monthly reports and projections for Senior Management.• Oversaw risk management activities including administration of loss prevention and facility maintenance.• Managed daily-monthly processing, invoicing, and auditing of sales and income.• Identified inefficiencies and implemented process improvements in areas such as safety, quality, and production.
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Operations Administrator
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Nov 2016 - Jan 2018
• Responsible for direct customer service, answering calls and emails from up to 30 customers • Negotiated contracts with suppliers, reducing operating cost by up to 55%• Prepared reports showing total costs, P&L, invoices and expenses• Implemented social media sales and marketing strategies• Organized and maintained a filing system for all correspondence and other records • Responsible for direct customer service, answering calls and emails from up to 30 customers • Negotiated contracts with suppliers, reducing operating cost by up to 55%• Prepared reports showing total costs, P&L, invoices and expenses• Implemented social media sales and marketing strategies• Organized and maintained a filing system for all correspondence and other records
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Education
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2017 - 2019
University of Lagos
Master's Degree, Diplomacy and Strategic Studies -
2010 - 2014
University of Ilorin
Bachelor of Education (B.Ed.), History
Community
