Experience

Realstar Management

• Real Estate
• 200 - 300 Employee

• Resident Manager

  • Jul 2020 - Present



Pella Windows And Doors

• United States
• 1 - 100 Employee

• Project Coordinator

  • Aug 2017 - Dec 2019

  • Provide high level customer service. • Ensure customer service standards are maintained and client’s needs are satisfied; • Build and foster relationships with customers and installers. • Develop strong, long-term strategic relationships with clients • Develop knowledge of current industry practices, use of materials, and competition. • Coordinate all phases of multiple installs. Including ordering new product and replacement parts. • Maintain and update project documentation as required. • Collect unpaid amounts Show less



Eastwest Refrigerated transport

• Brampton

• Dispatch Manager/ Recruiter (Closed)

  • Jan 2015 - Jun 2015

  · Use of load link and other trucking software. · Tracked and traced the drivers to ensure that they are running on-time. · Effectively communicate with drivers to maintain retention levels. · Assist other Operation Team members as required. · Ensure all log books are kept to industry standards. · Establish work schedule · Review the work of other dispatchers and coordinate the movement of trucks · Manage all administrative duties by filling out bill of ladings, invoices. · Book loads on direct request from the existing customers for the deliveries and pickups. · Work directly with customers to manage their issues and concerns regarding orders · Calculating miles and quoting an appropriate price Show less



Strategic Security Group

• Mississauga

• Dispatch/ office work

  • Sep 2014 - Dec 2014

  · Handled incoming guard requests, responded with mail or by phone. · Scheduled shifts for guards using dispatch program SMS. · Matched invoices with guard hours and processed for payments Dealt with any problems that arise on sites with guards and any alarm calls that came in Reviewed guard reports for any incidents and helped to resolve the problems or concerns. · Handled incoming guard requests, responded with mail or by phone. · Scheduled shifts for guards using dispatch program SMS. · Matched invoices with guard hours and processed for payments Dealt with any problems that arise on sites with guards and any alarm calls that came in Reviewed guard reports for any incidents and helped to resolve the problems or concerns.



SP Data Digital

• Canada
• Business Consulting and Services
• 500 - 600 Employee

• call center rep

  • Jun 2013 - Nov 2013

  · Dealt with billing issues with customer accounts. · Informed customers of new products that are available. · Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. · Directed calls to appropriate individuals and departments. · Helped drive sales goals and achieve monthly quotas. · Asked open-ended questions to assess customer needs. · Dealt with billing issues with customer accounts. · Informed customers of new products that are available. · Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. · Directed calls to appropriate individuals and departments. · Helped drive sales goals and achieve monthly quotas. · Asked open-ended questions to assess customer needs.



Traction

• Mississauga

• Accounts Receivable

  • Sep 2002 - Jun 2005

  · Posted receipts to appropriate accounts in the Karmak system. · Reconciled discrepancies between accounts receivable and invoices. · Monitored payments due from clients and promptly contacted clients with past due invoices. · Made daily bank deposits and released suspended accounts monthly· · Negotiated payment plans with customers and kept accounts updated · Reduced net 90day payments to less than 50 days. · Posted receipts to appropriate accounts in the Karmak system. · Reconciled discrepancies between accounts receivable and invoices. · Monitored payments due from clients and promptly contacted clients with past due invoices. · Made daily bank deposits and released suspended accounts monthly· · Negotiated payment plans with customers and kept accounts updated · Reduced net 90day payments to less than 50 days.