Florence Roelandschap
Lean Six Sigma Master Black Belt at ING- Claim this Profile
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Nederlands Native or bilingual proficiency
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Engels Full professional proficiency
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Italiaans Professional working proficiency
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Frans Professional working proficiency
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Duits Elementary proficiency
Topline Score
Bio
Chris S.
Florence helped my tribe with a particularly challenging redesign of our fraud processes. Her ability to solve complex issues, manage challenging stakeholders, and drive effective change is outstanding. Her contributions were foundational in the success of our new programme. I wouldn’t be surprised if I ended up working _for_ her in the upcoming years.
Chris S.
Florence helped my tribe with a particularly challenging redesign of our fraud processes. Her ability to solve complex issues, manage challenging stakeholders, and drive effective change is outstanding. Her contributions were foundational in the success of our new programme. I wouldn’t be surprised if I ended up working _for_ her in the upcoming years.
Chris S.
Florence helped my tribe with a particularly challenging redesign of our fraud processes. Her ability to solve complex issues, manage challenging stakeholders, and drive effective change is outstanding. Her contributions were foundational in the success of our new programme. I wouldn’t be surprised if I ended up working _for_ her in the upcoming years.
Chris S.
Florence helped my tribe with a particularly challenging redesign of our fraud processes. Her ability to solve complex issues, manage challenging stakeholders, and drive effective change is outstanding. Her contributions were foundational in the success of our new programme. I wouldn’t be surprised if I ended up working _for_ her in the upcoming years.
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Credentials
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Black Belt Lean Six Sigma
Lean Six Sigma GroepJul, 2017- Sep, 2024 -
Business Scrum Foundation
Xebia Group InternationalOct, 2016- Sep, 2024 -
Inleiding Bankbedrijf
NIBE-SVV OpleidingenSep, 2016- Sep, 2024 -
Green Belt Lean Six Sigma
UNC Plus DeltaApr, 2016- Sep, 2024
Experience
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ING
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1 - 100 Employee
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Lean Six Sigma Master Black Belt
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Apr 2017 - Present
Blackbelts facilitate process improvements spanning the entire product range of ING's domestic bank. We work closely together with first-line employees all the way to senior management on transformations in order to:- design processes as part of core projects (such as process redesign programs, key IT projects and organizational restructuring initiatives);- create market superior customer processes;- increase sales force effectiveness and operational management;- increase the effectiveness of internal processes (such as securitization, marketing and HR).Blackbelts at ING strive for sustainable results by inspiring business lines to act on continuous improvement. Our approach is fact-based, both on the content-side (clearly articulating a value-adding goal and focus on the root-causes) as well as on an interpersonal level (discussing observed behavior). Show less
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ING International Talent Programme
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Apr 2016 - Present
Retail Banking TraineeshipFirst rotation within Sales Support SME banking
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ING Italia
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Italy
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Banking
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500 - 600 Employee
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Small and Medium-sized Enterprises
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Nov 2016 - Apr 2017
Short-term assignment in Milan to help develop a digital lending proposition for SME entrepreneurs Short-term assignment in Milan to help develop a digital lending proposition for SME entrepreneurs
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External student consultant
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Jul 2015 - Feb 2016
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MAA International Research Project
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Netherlands
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Research Services
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1 - 100 Employee
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Vice President
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May 2014 - Feb 2016
The International Research Project (IRP) is an independent organization within the Marketing Association Amsterdam, which has been conducting research in upcoming economies since 1990. The research is commissioned by Dutch companies. A part from my position as board member I have also conducted research for Ahold in Brazil during the summer of 2015, as well as presented the report of our findings to the British Retail Consortium in London on behalf of Ahold. The International Research Project (IRP) is an independent organization within the Marketing Association Amsterdam, which has been conducting research in upcoming economies since 1990. The research is commissioned by Dutch companies. A part from my position as board member I have also conducted research for Ahold in Brazil during the summer of 2015, as well as presented the report of our findings to the British Retail Consortium in London on behalf of Ahold.
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Student Trainee
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Sep 2012 - Jul 2015
Public Relations, Media Strategy, Copywriting, Issuemanagement Public Relations, Media Strategy, Copywriting, Issuemanagement
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AIESEC The Netherlands
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Netherlands
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Non-profit Organizations
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100 - 200 Employee
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Project Manager Outgoing Exchange, Local Committee Amsterdam
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Dec 2011 - Jul 2013
For more information, please visit www.aiesec.nl or email to info@aiesec.nl For more information, please visit www.aiesec.nl or email to info@aiesec.nl
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Education
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Vrije Universiteit Amsterdam
MSc, Business Administration, Strategy & Organization -
University of Amsterdam
BSc, Corporate Communication -
Università per Stranieri di Siena
CILS Level B1, Italian -
Sint Ignatius Gymnasium
Gymnasium, Economie & Maatschappij, Oudgrieks