Account Manager/Team Leader – Nairobi

• Jun 2017 - Present

Exerting influence on growth through account management and development to drive and accelerate sales of advertising space in print and online/digital marketing channels (websites and email marketing), for the official business directory in Kenya. Key Contributions: -Leading a team of four staff. -Building, managing, and expanding customer base through prospection, client visits to SMEs, corporate clients, and government parastatals to renew accounts and build loyalty. -Generated between 40 to 80% growth over the past 4 years through aggressive sales, upselling and cross selling strategies. -Maintaining prime focus over competition by gathering and updating market intelligence in Salesforce. -Updating client information such as change of address and contacts and new product introductions into the database. -Pairing efforts with creative and production teams to ensure timely publishing of client listings. -Reduced delinquent accounts by 80% through regular follow up on outstanding payments and establishment of payment plans with clients. -Enhancing corporate brand and visibility with representation at exhibitions and through mall activations. -Steering new product launches, including the successful launch of Yellow Connect Package in 2021 to provide 360 degree marketing communications solutions to clients. Show less

Sales Agent

• Feb 2015 - May 2017

Guest Relationship Officer – Kitengela

• Jan 2010 - Dec 2014

Administrative Assistant

• Jul 2008 - Aug 2009