Florence Elena Rubio
Direction Assistant at Azurreo- Claim this Profile
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Anglais Native or bilingual proficiency
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Espagnol Native or bilingual proficiency
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Français Professional working proficiency
Topline Score
Bio
LinkedIn User
I began working with Florence since 2012, she was a colleague of mine at our role as Google G Suite Tech Support representatives, back then. Later she was under my supervision in my role as Customer Experience Analyst. She has been one of the most attentive, empathetic, smartest support representatives I've met in more than 10 years of Call Center experience. She can become a very high valued asset for any organization, as she has this innate ability to connecting with people, technical knowledge, and desire to develop. Which is so important in today's globalized world.
LinkedIn User
I began working with Florence since 2012, she was a colleague of mine at our role as Google G Suite Tech Support representatives, back then. Later she was under my supervision in my role as Customer Experience Analyst. She has been one of the most attentive, empathetic, smartest support representatives I've met in more than 10 years of Call Center experience. She can become a very high valued asset for any organization, as she has this innate ability to connecting with people, technical knowledge, and desire to develop. Which is so important in today's globalized world.
LinkedIn User
I began working with Florence since 2012, she was a colleague of mine at our role as Google G Suite Tech Support representatives, back then. Later she was under my supervision in my role as Customer Experience Analyst. She has been one of the most attentive, empathetic, smartest support representatives I've met in more than 10 years of Call Center experience. She can become a very high valued asset for any organization, as she has this innate ability to connecting with people, technical knowledge, and desire to develop. Which is so important in today's globalized world.
LinkedIn User
I began working with Florence since 2012, she was a colleague of mine at our role as Google G Suite Tech Support representatives, back then. Later she was under my supervision in my role as Customer Experience Analyst. She has been one of the most attentive, empathetic, smartest support representatives I've met in more than 10 years of Call Center experience. She can become a very high valued asset for any organization, as she has this innate ability to connecting with people, technical knowledge, and desire to develop. Which is so important in today's globalized world.
Experience
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Azurreo
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France
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Telecommunications
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1 - 100 Employee
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Direction Assistant
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Jan 2022 - Present
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Servcorp
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Australia
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Real Estate
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700 & Above Employee
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Assistante Polyvalente
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Sep 2020 - Nov 2020
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Conseiller ventes
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Jul 2018 - Sep 2020
Accueil et prise en charge personnalisée des clients.Gestion de la caisse et du stock. Accueil et prise en charge personnalisée des clients.Gestion de la caisse et du stock.
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Professeur d’anglais et espagnol
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Nov 2015 - Jul 2018
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TELUS International Central America
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Canada
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Telecommunications
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700 & Above Employee
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Technicien Google Suite
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Jan 2012 - Sep 2015
Accueillir les demandes provenant de multiples canaux (appel téléphonique, traitement des mails, portail web).Déploiement et migration vers G suite (Google Mail, Calendar et Google Drive) Guider nos client vers une transition au numérique ayant comme objectif d'améliorer leur présence digitale, ainsi que de proposer des outils et des logiciels de productivité de type Cloud computing et de groupware destinée aux entreprises.Gestion de la migration des données d'un serveur IMAP compatible avec la norme RFC 350.Gestion de paramètres de la console d'administration centralisée des services Google.Tracer et documenter les interventions pour enrichir la base de données.Garantir la satisfaction client et assurer un service de qualité en respectant les normes de sécurité.
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CLEAR Wireless Internet Houston
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Technology, Information and Internet
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1 - 100 Employee
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Superviseur qualité
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Jan 2011 - Jan 2012
Former les techniciens et créer des outils pédagogiques.Analyser les conversations pour leur proposer des techniques d’amélioration.Organiser les débriefings, analyser les chiffres et leur progression. Former les techniciens et créer des outils pédagogiques.Analyser les conversations pour leur proposer des techniques d’amélioration.Organiser les débriefings, analyser les chiffres et leur progression.
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Commercial Groupe hôtelier Choice Hôtel
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Jan 2010 - Jan 2011
Accueil téléphonique, gestion des réservations et proposition des programmes de fidélité. Accueil téléphonique, gestion des réservations et proposition des programmes de fidélité.
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Education
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2021 - 2021
COMNICIA
Chargé de Marketing Digital -
2012 - 2014
ESI School of Management
Bachelor of Business Administration - BBA, Administration d'entreprises -
2009 - 2010
Universidad 'Francisco Gavidia'
Gestion de complexes hôteliers -
2007 - 2008
The IELTS TOEFL Centre
TOEFL, Anglais -
2005 - 2008
Centro Cultural Salvadoreño Americano
Asistente técnico Bilingüe
Community
