Florence Chan
Senior Training Consultant at ROCK Training Consultants Limited- Claim this Profile
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Bio
Virginie N.
Florence is a very dedicated, professional and hard working individual. Her passion for enhancing the customer experience and service culture mindset is exemplary. She is always on the lookout to improve her skills so as to provide excellent and relevant training to employees and ensure their skills are up-to-date with the customers expectations.
Virginie N.
Florence is a very dedicated, professional and hard working individual. Her passion for enhancing the customer experience and service culture mindset is exemplary. She is always on the lookout to improve her skills so as to provide excellent and relevant training to employees and ensure their skills are up-to-date with the customers expectations.
Virginie N.
Florence is a very dedicated, professional and hard working individual. Her passion for enhancing the customer experience and service culture mindset is exemplary. She is always on the lookout to improve her skills so as to provide excellent and relevant training to employees and ensure their skills are up-to-date with the customers expectations.
Virginie N.
Florence is a very dedicated, professional and hard working individual. Her passion for enhancing the customer experience and service culture mindset is exemplary. She is always on the lookout to improve her skills so as to provide excellent and relevant training to employees and ensure their skills are up-to-date with the customers expectations.
Credentials
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Design Thinking for Innovation - University of Virginia Darden School of Business
CourseraAug, 2020- Nov, 2024 -
The Science of Well-Being (Yale University)
CourseraAug, 2020- Nov, 2024 -
Points of You Level 3 Expert
Points of You®Jun, 2019- Nov, 2024 -
Certified Hypnotherapist
National Guild of Hypnotists (NGH)
Experience
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ROCK Training Consultants Limited
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Hong Kong
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Professional Training and Coaching
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1 - 100 Employee
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Senior Training Consultant
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Feb 2021 - Present
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Swatch Group
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Switzerland
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Customer Experience Strategy and Training in-charge
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Aug 2017 - Nov 2020
Customer Experience Strategy set up and execution; provide Customer Experience and different kinds of CS skills trainings to the Hong Kong and Macau sales and CS staff; set up and review training plan for all level of CS staff.
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Customer Service Training in-charge
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Feb 2014 - Aug 2017
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Maersk Line, Limited
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United States
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Maritime Transportation
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700 & Above Employee
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Customer Service
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Jun 2006 - Feb 2014
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Education
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香港中文大學
Professional Diploma in Six Sigma (Blackbelt) for Service Industries, Merit -
SixSigma Institute
Six Sigma Blackbelt (Service) -
International NLP Coach Association
NLP Practitioner and Coach Certification -
International NLP Coach Association
Master NLP Practitioner and Coach Certification -
International NLP Federation and International NLP Association
NLP and NLP Coach Trainer -
2021 - 2022
嶺南大學
Master of Science - MS, Work and Organisational Psychology
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