Assistant Manager

• Apr 2017 - Present

Restaurant Supervior/Training Coordinator

• Apr 2014 - Present

Training Responsibilities:• Maintain and update training and service standard.• Provide train the trainer’s session every 6 months.• Market available training opportunities to employees and provide necessary information.• Manage and maintain in house training facilities and equipment.• Reporting to the Training manager, Trainers quarterly evaluation, training session and meetingsManagerial Responsibilities:Business activities:• Taking responsibility for the business performance of the restaurant.• Analyzing and planning restaurant sales levels and profitability.• Preparing reports at the end of the shift/week, including staff control, food control and sales. Creating and executing plans for department sales, profit and staff development. Front-of-house:• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing 152 staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company’s uniform standards.• Meeting and greeting customers and organizing table reservations.• Advising customers on menu.• Recruiting, training and motivating staff.• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

Reservation Coordinator

• Nov 2010 - Feb 2014

• Have all the knowledge about the product so that I may communicate with the customers.• Sell the products with persuasion and it is the responsibility of sales person to satisfy the customers while they are looking for the products.• Handle and reach the daily budget• Responsible to greet the customers, to help the customers in identifying their requirements, to promote products, to answer the customers' questions regarding the products, to negotiate the price on the spot, to arrange the merchandise properly and to supervise the ordering the product.• Managing the booking accordingly, checking email, answering phone calls with problem solving on the spot.• Sending daily reports regarding sales and issues.