Experience

HOTEL DU CENTRE

• France
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2023 - Present

  Booking rooms from official websites such as booking.com or Expedia.com Welcoming the customers Recording payments on SAGE Booking rooms from official websites such as booking.com or Expedia.com Welcoming the customers Recording payments on SAGE



Home Instead U.K.

• Elected Member of Home Instead UK Care Pro Council

  • Oct 2022 - Jun 2023

  Monitoring and implementing potential industry guidance and regulations for Home Instead, with managerial and collegial input Implementing best practice in order to ensure that clients will benefit from the best services. Empowering Care Pros by showing the positive aspects of the job Changing the negative images of the job Attracting new people from all genders to join the teams Sharing my passion for that job #homeinsteadcentralhampshire #youcancare #ilovemyjob #Iamhiring Show less



HHFT - NHS - Winchester Hospice

• Winchester, England, United Kingdom

• Volunteer Staff

  • Jul 2022 - Jun 2023

  Looking after in-patients (drinks, cleanliness of receptions room, meals) Welcoming visitors (making sure they are COVID free) Taking on calls Looking after in-patients (drinks, cleanliness of receptions room, meals) Welcoming visitors (making sure they are COVID free) Taking on calls



Home Instead Central Hampshire - UK

• New Alresford

• Care Pro

  • Dec 2019 - Jun 2023

  Very dedicated, patient and reliable - Thorough in my tasks. Looking after elderly and disabled people in their home Assisting with shower or strip wash Assisting with medication Assisting with hydration and nutrition Understanding my client's needs Trained using mobile and ceiling hoist Trained on urinary catheter Trained on clients living with dementia Trained on clients living with Parkinson's disease Regular online training Week-ends on call: Listening to clients' issues and resolving them - Empowering my colleagues in helping them taking the right decisions Put in place a very reliable report system per clients and Care Pros, detailing all issues for management back-ups. Good communication with Management informing them of any issues Lone worker and doubling-up with colleagues Part of the office Council meeting and leader of the New Alresford team Welcoming new Care Pros Organising outings Keeping in touch with Care Pros regarding their well being and needs. Show less



Alresford Upholstery

• New Alresford - Hampshire - UK

• Upholsterer

  • Jul 2017 - Jun 2023

  Re-upholstering chairs and footstool - Modern or traditional Making cushions email : alresford.upholstery@gmail.com Re-upholstering chairs and footstool - Modern or traditional Making cushions email : alresford.upholstery@gmail.com



majuscrit.fr

• Wherever it takes you

• Traductrice bénévole / Voluntary Translator

  • Jun 2012 - Jun 2023

  Member of the selection committee for publishing online stories Translating French to English stories for children via an organisation dedicated to peace. Photographer, poetess Books for young children to teenagers and adults. Free sharing of the stories. Inviting all writers to offer their voluntary support. Inviting all artists and translators for their support for illustrating and/or translating the stories. Contact available via Facebook and the website : Facebook page : https://www.facebook.com/coordination.majuscrit?fref=ts Website : http://www.majuscrit.fr/ Show less



BEYNAC ASSOCIATES LTD

• United Kingdom
• Retail Office Equipment

• Managing Director

  • Jun 2019 - Mar 2023

  Closed

• Bookkeeper

  • May 2015 - Mar 2023

   Day to day entries on Excel sheet  Bank reconciliations On-line invoice payments



Bluebird Central Hampshire

• New Alresford

• Domiciliary Carer

  • Nov 2015 - Jul 2017

  Assisting and looking after customers Improving their well-being Communicating and listening to their needs Improving their lives, their comfort and their dignity Reporting to office managers any concerns regarding customers well-being on a day-to-day basis QCF - Award level 2 - End of life caring - 2016 QCF - Award level 2 - Dementia - 2017 From Daniel Langridge - Live in Care Manager "I would also like to thank you as I have had nothing but great feedback from the customer and the Live in Care Assistant. The feedback I get is – ‘on how well you work with the Live in, how you communicate with the customer and how you go out of your way to re assure / make the package work" Show less



Minerva Commodities Limited

• United Kingdom
• Wholesale Import and Export

• French Sales Manager B2B

  • Sep 2013 - May 2015

  Exciting job in a developing the business where my responsibilities are to build up the French and Belgian markets, selling mainly almonds (whole, slivered, sliced, chopped, in or out of skin, blanched, meal...) but also hazelnuts, pistachios and processed products. Main tasks : - B2B sales - Opening new contacts with French retailers selling snackings - Building up a client portfolio and being officially recognize as accredited suppliers - Understanding customers' specific needs to propose the best product required - Cold callings - Warm callings - Follow-up on contracts and call-off - Follow-up on logistic - Translation of English reports to French - Grabbing any opportunity to grow the business - Dealing with customers issues sensitively This is a business where economy, finance, weather, people have a cross-impact on crops, quantity as well as quality and prices. Show less



Belinda Clark Gourmet Confectioner

• Food and Beverage Services
• 1 - 100 Employee

• Sales Agent

  • Jul 2014 - Dec 2014

  Selling gourmet marshmallows at upmarket delicatessen, farm shops and food festivals Also advising on other opportunities Selling gourmet marshmallows at upmarket delicatessen, farm shops and food festivals Also advising on other opportunities



Quartix UK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• French Sales Executive

  • Apr 2012 - Aug 2013

  Selling Quartix tracking systems.  Currently meeting and exceeding management expectations by increasing market share with 210,000 in sales after 14 months. Special activities included :  Selling tracking systems to French Customers B2B for fleets of less than 20 vehicles  Answering web forms or site comparisons inquiries  Taking advantages of opportunities such as creating a partnership with a purchasing group leading to some more sales  Creating new markets in various sectors and following up with cold calls  Always above targets either in terms of quantities sold or bringing new customers Show less



D'Orange Ltd

• UK based

• Director

  • May 1998 - Jul 2012

  Set up the company specialised in Oil and Gas Management Consulting initially for a one year contract with our client BP Creation of website Book-keeping, bank reconciliation, customer management, following up contracts Set up the company specialised in Oil and Gas Management Consulting initially for a one year contract with our client BP Creation of website Book-keeping, bank reconciliation, customer management, following up contracts



Trinity Hospice Shop – Victoria/ London

• London-Victoria

• Customer co-ordinator

  • Nov 2010 - Feb 2012

  Customer Service - Increased sales to 50% more than the daily sales targets by identifying high valued products Managing staff and volunteers Developing customer relationships, building rapport and understanding demand Visual merchandising (designing attractive windows displays) Customer Service - Increased sales to 50% more than the daily sales targets by identifying high valued products Managing staff and volunteers Developing customer relationships, building rapport and understanding demand Visual merchandising (designing attractive windows displays)



Private tuition

• English Teacher

  • Aug 2007 - Jun 2010

  Teaching English to children from age of 10. Teaching English to children from age of 10.



Mairie de Saint-Laurent-en-Grandvaux

• Town Councillor

  • Mar 2007 - Jun 2010

  Elective representative, active in the following committees: Cultural and communication: Remodelled local bulletin. Implemented Christmas town illumination festivities Town redevelopment : instrumental in implementing cycle tracks and expanding pedestrian access. Tourism : Improved the town Internet site - Expanding tourism – Occupancy of 60% to over 90% Budget : Trained new councillors on town accountancy, using PowerPoint Elective representative, active in the following committees: Cultural and communication: Remodelled local bulletin. Implemented Christmas town illumination festivities Town redevelopment : instrumental in implementing cycle tracks and expanding pedestrian access. Tourism : Improved the town Internet site - Expanding tourism – Occupancy of 60% to over 90% Budget : Trained new councillors on town accountancy, using PowerPoint



Jura Danse

• President

  • Aug 2007 - Jun 2008

  President Association Jura Danse (France) Aug 2007 – Dec 2008 Set up this new association and built active paying membership of 100. President Association Jura Danse (France) Aug 2007 – Dec 2008 Set up this new association and built active paying membership of 100.



Association : Accueil des Francophones

• President

  • Sep 2003 - Sep 2005

  President Accueil des Francophones (Netherlands) Sep 2003 – Sep 2005 Managed a French association in the Hague : which integrated new comers into Dutch life through meetings, discoveries, art and cultural exchanges. Organised the 25th anniversary celebrations including the reception of dignatories at : La Maison de France of French Embassy which was reported in : www.ambafrance-nl.org/france_paysbas/spip.php?article4056 President Accueil des Francophones (Netherlands) Sep 2003 – Sep 2005 Managed a French association in the Hague : which integrated new comers into Dutch life through meetings, discoveries, art and cultural exchanges. Organised the 25th anniversary celebrations including the reception of dignatories at : La Maison de France of French Embassy which was reported in : www.ambafrance-nl.org/france_paysbas/spip.php?article4056



SMGE (NL)

• Order Manager

  • Feb 2002 - Apr 2002

  SMGE (Netherlands) Feb 2002 – Apr 2002 Three month contract : receiving, processing and following up orders for industrial carpets. Customers appreciated receiving samples. Opened new market in Tunisia. SMGE (Netherlands) Feb 2002 – Apr 2002 Three month contract : receiving, processing and following up orders for industrial carpets. Customers appreciated receiving samples. Opened new market in Tunisia.



Motorola Mobility (a Lenovo Company)

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Order Manager

  • Apr 1999 - Oct 1999

  Order Manager Motorola (UK) Oct 1999 Replacement of the Customers' Manager while he was on vacation. Order Management Administrator Motorola (UK) May 1999 – Sep 1999 Responsible for receiving, processing and following up orders for customers in Europe, Middle East and Africa, including French and English speaking. Committed to ensuring customer satisfaction by solving their critical issues by liaising between customers and other departments including accounts, stock control, technical advise and shipment. Improved management of potential enhancement to working processes and succeeding with topics such as automating formal notices to customers ; office layout study ; organisation of the tasks. Show less



French Cultural Centre - Doha - Qatar

• Secrétaire Général

  • Sep 1995 - Aug 1997

  Manager “Secretary General” French Cultural Centre (Qatar) 1995-1997 Managed 9 French and Arabic teachers, a secretary and a librarian ; recruitment of teachers maintaining a good working relationships ; distributing the different levels of classes amongst the teachers ; Control of final examinations of language classes. Review of staff appraisals every year. In coordination with the Conseiller Pédagogique, provide support and updates of new teaching methods to the teachers as well as developing them with training courses in France. Administration : processing the enrolments of members and students ; planning the time table of language lessons ; administration of pay ; placing and follow-up of orders ; book-keeping. Finance : responsible for annual budgets, cash flow analysis, forecasting and plans, which were presented to the Ministry of Foreign Affairs in Paris for approval ; preparation of annual budget and ministerial budget variations. Marketing : responsible for publicity and promotion of the cultural centre and language lessons. Creation of leaflets translated into French, English and Arabic, with all details regarding the facilities provided by the C.C.F., distributed to all new comers and the local University. Responsible for the publicity and promotion through newspapers and radio as well as to local schools and the University. Participated in TV and radio shows. Supervised the Marketing Assistant in getting sponsorship from local businesses and government grants to support cultural events. Sales : creation of a database of potential students which lead to an increase in enrolments and turnover of 25% ; converting inquiries in actual sales; enrolments ; and follow-up ; receiving and welcoming the general public. Deputy President of the examination board for DELF/DALF exams. Show less



St Luke's School

• Teaching assistant

  • Jan 1991 - Jan 1994

  Providing teaching support in reading and writing arithmetic at Specialised English school for children with parental problems (London) Providing teaching support in reading and writing arithmetic at Specialised English school for children with parental problems (London)



ERCA (France)

• Sales representative

  • Jan 1987 - Jan 1991

  in international negotiations on behalf of an aeronautics company - Handling quotations on a computer database for orders from 1 to more than 1000 items. This system enhanced the speed of orders and replies, by which the turnover has increased some 50% per year to a global figures at the end of 1989 of £1 million. Taking and following-up orders. Expediting, packaging and following-up shipments to clients including export regulations. Client support and administration. in international negotiations on behalf of an aeronautics company - Handling quotations on a computer database for orders from 1 to more than 1000 items. This system enhanced the speed of orders and replies, by which the turnover has increased some 50% per year to a global figures at the end of 1989 of £1 million. Taking and following-up orders. Expediting, packaging and following-up shipments to clients including export regulations. Client support and administration.



SYNERGIE (France)

• Commercial secretary

  • Jan 1986 - Jan 1987

  Fixed term contract in an employment agency where I carried out administrative and commercial tasks. Fixed term contract in an employment agency where I carried out administrative and commercial tasks.



HACHETTE (France)

• Accountant

  • Jan 1983 - Jan 1985

  Handled and followed-up suppliers accounts for France and abroad on a computer system. Handled and followed-up suppliers accounts for France and abroad on a computer system.