Flora Watters

Enquiry Service Officer at MS Trust
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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Bio

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Experience

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Enquiry Service Officer
      • Sep 2021 - Present

      Working across telephone, email and social media to provide support, information and signposting to people affected by MS. I support service users with condition management including treatment, self-management, NHS navigation, social care, benefits, mental health, emotional support and anything that is affecting them. I also signpost service users to further information and services. Working across telephone, email and social media to provide support, information and signposting to people affected by MS. I support service users with condition management including treatment, self-management, NHS navigation, social care, benefits, mental health, emotional support and anything that is affecting them. I also signpost service users to further information and services.

    • United Kingdom
    • Housing and Community Development
    • 1 - 100 Employee
    • Social Prescribing Link Worker
      • Aug 2020 - Sep 2021

      Based in GP practices in tandem with one other SPLW to deliver service in North East Tottenham Locality. Direct work with clients Receiving and triaging referrals to service, booking appointments, delivering appointments and follow ups, creating support plans, making referrals, providing information and signposts to service users. Undertaking risk assessment and safeguarding when necessary. Attending case meetings. Community Asset building Identifying community assets, engaging with a network of community services, attending meetings with other services Show less

    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • LPA and CHC Service Assistant
      • Mar 2017 - Aug 2020

      Assisting the daily running and overall planning of two volunteer enabled national telephone services for the society. One enabling service users to complete Lasting Powers of Attorney and one supporting service users to make appeals against Continuing Healthcare decisions. Involved with most elements of the services, working directly with service users, training and supervising volunteers, managing evaluation, producing and implementing admin structures, creating training documents for volunteers and resources for service users. Show less

    • United Kingdom
    • Retail Art Supplies
    • 1 - 100 Employee
    • Administrator
      • Nov 2015 - Sep 2016

      Managing client database and orders, purchase orders, weekly reports, sales logistics and delivery of goods. Customer care and accounts. Managing client database and orders, purchase orders, weekly reports, sales logistics and delivery of goods. Customer care and accounts.

    • United Kingdom
    • Movies, Videos, and Sound
    • Research and Sales Officer
      • Feb 2012 - Jun 2015

      Researched footage for prospective broadcast media clients working to tight deadlines. Negotiated sales and drafted licenses. Researched footage for prospective broadcast media clients working to tight deadlines. Negotiated sales and drafted licenses.

Education

  • University of Cambridge
    Certificate, Life Coaching
    2017 - 2018
  • Goldsmiths, University of London
    Master's degree, Literary Studies - Critical Theory
    2011 - 2013
  • Goldsmiths, University of London
    Bachelor's degree, Media and Modern Literature
    2004 - 2007

Community

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