Experience

Carabao Group AUS/NZ

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2019 - Present

  1. Build up Customer Service Center, Make Customer Service Guideline, working manual and related process. 2. Manage customer service team, make KPI and review team members' performance. 3. Provide sales reports with analysis to management team. 4. Make process for distributor management with contract management, and related Customer Master Data management. 5. Coordinate other departments, continuously improve working process. 1. Build up Customer Service Center, Make Customer Service Guideline, working manual and related process. 2. Manage customer service team, make KPI and review team members' performance. 3. Provide sales reports with analysis to management team. 4. Make process for distributor management with contract management, and related Customer Master Data management. 5. Coordinate other departments, continuously improve working process.



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• Regional Business Administration

  • May 2018 - 2019



Borouge

• United Arab Emirates
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service

  • Apr 2013 - Sep 2017



Huntsman Corporation

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Sep 2008 - Mar 2013