Experience

ZOE

• United Kingdom
• Online Audio and Video Media

• Senior Nutrition Coach

  • Nov 2022 - Present

  - Builds strong and effective relationships with clients. Works with them to apply their results of the ZOE testing, ensuring that their personal goals are met. Able to empathise with the client, understanding their needs and requirements to ensure maximum satisfaction. - Alongside working with ZOE Customers, gained the additional responsibility of becoming a point-person for VIP Customers (including journalists and influencers). Applies expert knowledge and excellent communication and interpersonal skills to provide them the best possible experience. - Direct manager to junior members of the team. Provides ongoing support in biweekly 1:1s and mitigates issues as and when they arise. Assesses professional progress of reports by conducting regular performance reviews. - Responsible for handling complex queries escalated by junior members of the team. Involves resolving issues for demanding clients in a patient and sensitive manner. - Highly organised and able to implement time management strategies to manage multiple priorities at any one time. Willing to take ownership of tasks and see them to the finish.

• Nutrition Coach & Customer Experience Associate

  • May 2021 - Nov 2022

  - Worked directly with customers to support them through the ZOE test and applying their results. - Involved in a number of projects at both planning and implementation stages: > Improving the instructions customers receive when completing the ZOE test. Critically analysed the existing instructions to determine where further clarity was needed. Objective is to reduce the incidence of test repeats thereby lowering costs for the business. > Developing the ZOE Customer Help Centre. Reviewed existing articles and analysed feedback to create improved resources for client use. Utilised excellent written communication skills to ensure scientific concepts are conveyed in an accessible way. Feedback on attention to detail and accuracy within this project has been positive. > Critically analysed business processes at ZOE and introduced innovative solutions. Collated and simplified data storage systems. This maximised productivity for all team members, streamlining workflow to save 5 hours per employee per week.- Critically analysed the scheduling and time management of the 30 person team to streamline workflow, improve productivity and increase staff satisfaction. Implementation of these new processes has been celebrated by colleagues. - Frequently liaise with key stakeholders and investors in the business to discuss ideas on product improvement and potential barriers to achieving this. - Demonstrates leadership potential by taking personal responsibility for team productivity and for training new starters.



South Essex College of Further and Higher Education

• Higher Education
• 500 - 600 Employee

• Applicant Adviser

  • Oct 2020 - Apr 2021

  - Supervision of student applications. Accountability for information processing including data migration and record management.- Led a project to encourage application fulfilment. Communicated directly with potential students to understand and remove any barriers to the application completion. This led to a 75% improvement in the application process. - Preparation of data reports on Excel for use by the college.- Majority of this work was carried out remotely demonstrating self-motivation, discipline and the ability to work under own initiative.

• Service Industries Assistant

  • Sep 2020 - Oct 2020

  - Ensured adherence to health and safety protocol in light of Covid-19 related measures- Assisted facilitators in smooth running of department - Dealt with learner queries and problems

• Summer Enrolment Assistant

  • Aug 2020 - Sep 2020

  - Processed data for new learners using UNIT-e software and Microsoft Excel. - Liaised with prospective learners and used communication skills to encourage them to enrol - exceeded targets by over 500 students. - Provided administrative support including general office duties e.g. answering telephones and filing - Developed existing IT skills; in particular use of excel and teams



UoR Campus Jobs

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Bars Assistant

  • Feb 2019 - Aug 2020

  - Reached full academic potential whilst working twenty hours a week demonstrating a high level of time management and organisational skills.- Worked collaboratively with management. Discussed steps required to maximise sales and improve revenue. Frequently recognised as the team member with the highest number of sales per month.- Worked with management on the development of social media marketing. Designed strategies to improve content ideas and to increase engagement.

• Reading Scholars Student Mentor

  • Nov 2018 - Aug 2020

  - Provided a channel of communication for prospective university students giving advice on applications, revision and subject selection. - Cultivated skills obtained throughout academic life and, using these skills, mentored younger students with the aim of inspiring them to achieve their goals. - Organised and headed laboratory sessions with large groups of students.

• Student Ambassador

  • Sep 2018 - Nov 2018

  - Chosen to represent the university as a model student - showcased the university to prospective students offering insightful guidance. - Communicated effectively with students from diverse backgrounds. - Advised undergraduates in relation to educational and professional goals.



Southend on Sea Borough Council

• Public Health Intern

  • Sep 2019 - Sep 2019

  - Developed understanding of the impact that local government can have on the health of local people and the education techniques used to encourage lifestyle changes. - Generated an interest in the effectiveness of public health initiatives - led to the selection of a public health module at university which focused on designing a campaign intended for the student population. - Incorporated mindfulness into the "health4life" scheme - an initiative designed to reduce the prevalence of obesity in Southend and the surrounding areas.



Cambridge University Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Work Experience Student

  • Jul 2019 - Jul 2019

  - Acquired a first-hand appreciation of the variety of people who require nutritional advice and assistance. - Established the importance of accessible public health campaigns which will prevent illness before hospital admission. - Acquired a first-hand appreciation of the variety of people who require nutritional advice and assistance. - Established the importance of accessible public health campaigns which will prevent illness before hospital admission.



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Sandwich Artist

  • Jun 2017 - Jul 2018

  - Served as the face of the company managing key relationships. - Processed financial transactions. - Protected the store from legal exposure by ensuring food quality, safety and compliance with dietary restrictions. - Served as the face of the company managing key relationships. - Processed financial transactions. - Protected the store from legal exposure by ensuring food quality, safety and compliance with dietary restrictions.



Greens Health Foods

• United Kingdom
• 1 - 100 Employee

• Store Assistant

  • Feb 2015 - Aug 2016

  - Sparked an interest in nutrition and its link to human health. - Advised customers with health needs as to which products they would benefit from. - Showcased excellent customer service abilities. and formed relationships with regular customers. - Sparked an interest in nutrition and its link to human health. - Advised customers with health needs as to which products they would benefit from. - Showcased excellent customer service abilities. and formed relationships with regular customers.