Assistant Director Of Admissions

• Oct 2015 - Present

Senior Applications Manager

• Jan 2017 - Jun 2022

• Act as back up to the Director in his absence• Oversee 2 staff members and all summer interns• Schedule coverage of reception area and cross train Receptionist and other staff on processes (intake, data entry, and screening) and basic eligibility requirements• Provide technical and administrative coordination• Oversee tracking, screening, and processing of Housing Choice Voucher, Project Base Voucher, and Public Housing applications in accordance with BHA policies, and state and federal rules and regulations• Manage the Project Base Voucher and Public Housing wait lists• Conduct criminal background and credit checks for all applicants• Conduct quality assurance checks on application staff work products• Oversee preparation and submission of assigned management reports required by DHCD, HUD and other agencies• Serve as the BHA liaison for the Transitional Housing Program (THP)• Remain informed with new and revised state and federal eligibility rules and regulations to ensure effective internal operational and management systems• Provide periodic revision of forms, streamline intake procedures and update program materials to increase productivity and/or comply with new state and federal regulations.• Monitor the quality of staff and resident interactions and ensure a high level of customer service consistent with BHA goals and expectations• Promptly and courteously attend to all resident/applicant complaints and follow through to ensure issues have been resolved

Family Applications Manager

• Oct 2015 - Jan 2017

• Code, record, enter and file all Public Housing Applications and Transfer Applications• Maintain/monitor wait lists for the following: federal and state family public housing, transfers, and wheelchair accessible public housing• Provide vacancy management and leasing for all family state and federally funded units • Maintain and submit the required information to DHCD’s online vacancy reporting system as well as quarterly reports• Cover the BHA reception area as needed, providing information to residents, applicants, and the public and resolving or referring client issues to appropriate staff• Screen/interview applicants to determine eligibility for housing programs and send letters of denial if required in accordance with regulations and Housing Authority policies• Obtain and verify all required documentation from applicants, such as income, assets, CORI, credit, and all necessary documentation for approval of preferences and priority • Respond to all inquiries, status requests, appeals, and thoroughly counsel applicants about housing programs and housing resources• Perform CORI and SORI background checks for all admissions to lease and all prospective tenants.• Submit Monthly Reimbursement Report to DHCD for THP• Train and assign weekly duties to the Receptionist

Housing Advocate

• Aug 2013 - Oct 2015

• Completed intake and assessment with each family and developed a housing procurement, financial, and self-sufficiency case management plan with each client• Assessed housing barriers for over 100 families to determine housing and service needs• Maintained a complete working file providing case management notes, documentation, and copies of all corresponding paperwork• Supported participants in finding and securing safe affordable housing• Provided information and referral assistance regarding available support from appropriate social service agencies and/or community programs• Offered mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing• Prepared and submitted HomeBASE paperwork to appropriate agencies and provided housing stabilization to families for 18 months

Administrative Assistant II – Clinical Practice

• Aug 2012 - Oct 2013

• Scheduled diagnostic tests, surgeries and appointments for patients• Maintained physicians' clinical and administrative schedules and calendars• Proofread, edited, and transcribed correspondence, manuscripts and/or patient notes as needed• Managed visit ticket entry and medical coding system• Handled confidential information accurately and in accordance with HIPPAA privacy regulation• Developed and implemented initiatives to improve patient satisfaction • Scheduled diagnostic tests, surgeries and appointments for patients• Maintained physicians' clinical and administrative schedules and calendars• Proofread, edited, and transcribed correspondence, manuscripts and/or patient notes as needed• Managed visit ticket entry and medical coding system• Handled confidential information accurately and in accordance with HIPPAA privacy regulation• Developed and implemented initiatives to improve patient satisfaction