TMS Coordinator

• Mar 2022 - Present

Manage and supervise Acacia Clinics Manage and supervise Acacia Clinics

Gallery Client Service Associate

• May 2021 - Mar 2022

Move with intent, purpose, and quality in all actions as a Leader.Provide an elevated client service experience in a luxury retail setting.Manage multiple avenues of communication to respond and resolve client issues promptly, with quality, to delight the client.Efficient use of programs to best identify, manage, and resolve client orders: Commercial Ware, Salesforce, Dispatch Track, RHOM, Restonet, Zello, Blueprint.Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications.Provide an elevated level of client services support to Gallery Partners to resolve client concerns.August 2021 RH Award Winner.

Customer Service Representative

• Oct 2020 - May 2021

Work in tandem with account managers, logistics, and accounting to place, maintain, and fulfill customer orders. Responsible for the execution of all tasks and communication between order inception to delivery, such as: Matching client to correct mold and quantity Ensuring sufficient inventory available to fulfill request or offer alternative moldExcellent communication and follow through regarding ordersExtreme organization and record keeping of multiple account and order detailsCoordinating freight shipment and delivery options best suited for client Tactful and innovative problem solving of deviations under pressure/limited time frame

Front Office Supervisor

• Aug 2019 - Oct 2020

Duties include:Supervise front desk operations and support employeesLead by example to positively influence and encourage trusting relationshipsTrain employees and new concierge departmentMentor and counsel team members when necessaryMaintain guest services and front desk goalsResolve guest complaints, settle disputes, and implement guest recoveryInform department of pertinent information for the day, week, and month through daily meetingsAnalysis and distribution of information of property events, VIPS, new procedures

Sales Coordinator

• Jan 2020 - Mar 2020

Guest Service Agent & Concierge

• Oct 2018 - Aug 2019

Opening team of Hotel Villagio; Duties include:Performing all desk shiftsEnsure an efficient check in and departure processCommunicate with guests and follow up appropriatelyCreate reservationsConcierge for all guests

DRC Notetaker

• Jan 2017 - Jun 2018

Preparing organized and legible notes for the Disability Resource Center for different courses in a timely manner Preparing organized and legible notes for the Disability Resource Center for different courses in a timely manner

Social Media and Marketing Director

• Sep 2017 - May 2018

E-STEM Program Cohort 2017-2018.Competitive program: Startup Creation of "Augmented Realms"From ideation to productionTeam of 8 created an augmented reality supplement to Dungeons and Dragons. E-STEM Program Cohort 2017-2018.Competitive program: Startup Creation of "Augmented Realms"From ideation to productionTeam of 8 created an augmented reality supplement to Dungeons and Dragons.

NASA Armstrong Intern

• Jun 2017 - Aug 2017

Employee Assistance Program (EAP) InternDuties include:Outreaches informing AFRC employees and families of EAP resourcesExecuting research beneficial to the mental health of NASA employeesPoster presentation and exit presentationAdministrative duties and attendance of educational meetingsAttend conference calls Verifying current resources and distributing them Examining if building structures uphold ADA standardsPreparing requested presentations educating employees and increasing awareness on mental health topicsShadowing mentor duties such as therapy sessions, consultations, and referrals

Billing Administration

• Jul 2016 - Apr 2017

Including all duties of Client Services Coordinator in addition to:Data entry and invoicingPrompt billing cycles

Client Services Coordinator

• Dec 2014 - Apr 2017

Duties include:Set appointments and remindersVerify insurance eligibility and benefitsOrganize provider charts and medical notesMedical records maintenance and handlingMedical assistant: pre-screening of MD patientsMaintain clean and organized office spacePsychological testing transcription and preparation for CCW, MMPI, and CPI testing

Receptionist

• Jun 2011 - May 2015

Answer/transfer phone calls to appropriate departmentsInvoicing for billing officeTours and educational information of facility and other resources availableSupervise and maintain lobby area Answer/transfer phone calls to appropriate departmentsInvoicing for billing officeTours and educational information of facility and other resources availableSupervise and maintain lobby area