Experience

Goldrich Kest

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Consultant

  • Aug 2020 - Present

  • With Community Managers direction and guidance, assist in defining all community objectives to optimize asset efficiency and achieve performance goals set in accordance with owner’s expectations. • Respond to resident complaints and work with Community Manager to provide resolutions. • Work with Current Resident to maintain retention and discuss lease renewals • Maintain a 33% closing ratio in accordance with GK Policy. • Assist with preparing lease documents, verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork. • Consistently inspect community and assess condition of all 611 Units based on when they become vacant on a daily basis, including market window, common areas, leasing office and grounds. Inspect for any potential liabilities and immediately report. • Monitor community compliance with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards, always demonstrating firm, fair, and consistent administration of all legal and company policies and practices. • Cross-selling and assist with Sister Properties • Ensure compliance with all applicable Federal Fair Housing Laws • Ensure timely and proper completion of potential and current resident files. • Assist with leasing and reporting if required • Promote a positive, growth-oriented environment for team members • Make the resident living experience, particularly the first and last impressions, of the highest quality. • Assist Community Manager to reinforce company objectives and encourage team participation in company-provided training such as fair housing, safety, non-discrimination and harassment prevention. • Performs other duties as assigned. Show less



First Service Residential

• Miami/Fort Lauderdale Area

• Resident Relations

  • May 2019 - Jun 2020

  • Establish rapport with residents and prospective residents, suggestions, and complaints, and forward to the appropriate manager • Review Leases • Scheduled and coordinate appointments with clients • Qualify inbound leads • Process Move Ins and Move Outs • Manage work orders with Maintenance Team to ensure property is to standards • Process Transmittals/ Collect Security Deposits/ Basic Accounting Concerns • Perform administrative functions including answering phones, typing, copying, faxing, filing, review, input, separate and handle all mail • Supervise the maintenance of office equipment, office needs • Prepare and distribute resident and community communications to all 715 Units (rule reminders, violations, lease addendums, and renewals) • Assist with prospective residents by assisting with applications • Orientation for new Residents, Welcome Packets • Responsible for responding to Resident Complaints. • Maintain community profile, portfolio, policy notebooks, association manuals and any annexation documents • Maintain relationships with Realtors, Vendors, Contractors • Manage COI for all vendors/contractors • Organize and maintain all homeowner and administrative files & perform annual association file cleanout in accordance with company standardized hard copy and electronic system • Facilitate all ordering for all workspace supplies • Consistent use and Maintenance of Connect, OneSite • Other duties as assigned Show less



LK Bennett

• United Kingdom
• Retail
• 100 - 200 Employee

• Key Holder

  • Nov 2018 - Apr 2019

  • Scheduled and coordinated appointments with clients • Paid attention to company policies and minute details • Oversee cleaning, maintenance, and deliveries during regular business hours • Provide customer-focused service, welcome clients and assist with requests • Check and respond to email and phone messages • Manage paperwork and do other office tasks • Train and support new team members • Established and maintained strong client relationships • Maintain a tidy and organized entrance • Perform and supervise daily procedures • Handle managerial tasks when the general manager is unavailable Show less



ZipRecruiter

• Software Development
• 700 & Above Employee

• Mid Market Account Manager

  • May 2016 - Oct 2018

  • Typed documents such as correspondence, drafts, memos, and emails to send out to clients • Ensure and maintain confidentiality of all communications and documentation • Established and maintained strong client relationships • Met with clients to make sure that service is performing as expected if not scheduled time to review and provide solutions • Handle a large amount of calls and emails from current and prospective clients looking to use the service • Managed all business sales over the phone from beginning to end of the sales cycle • Coordinated communication, tracked and follow up on requests, and identify those of importance which require immediate attention • Manage 400+ client accounts end-to-end from needs analysis, managing performance, renewals, and evaluating new opportunities to grow accounts • Use data and track progress of accounts • Managed active calendar appointments Show less



Mosaic North America

• United States
• Advertising Services
• 700 & Above Employee

• Brand Ambassador

  • Jul 2015 - Jun 2016

  • Represent a well know brand through experimental marketing • Interact with the public through samples to engage with potential new customers and increase awareness of the brand • Act as the face of the company at events • Assist in creating and installing market displays and ensuring that brand advertising material is placed in a strategic manner • Represent a well know brand through experimental marketing • Interact with the public through samples to engage with potential new customers and increase awareness of the brand • Act as the face of the company at events • Assist in creating and installing market displays and ensuring that brand advertising material is placed in a strategic manner



Bonpoint

• France
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Keyholder

  • Aug 2015 - Nov 2015

  • Implement strategies to improve customer service, drive sales and increase profitability • Maintained boutique appearances and product presentation to exceed company standards • Ensure associates meet the highest level of client satisfaction • Implement strategies to improve customer service, drive sales and increase profitability • Maintained boutique appearances and product presentation to exceed company standards • Ensure associates meet the highest level of client satisfaction



PAZOLINI

• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Manager

  • Jun 2014 - Jan 2015

  • Supervise and manage a staff of 5 • Communicate job expectations and provide direction, support, and motivation so that the team can meet agreed targets and KPI lines • Enforce policies and procedures to ensure that my team achieved the customer service levels set by the organization • Implement company business plan and provide information for future improvements to the business • Responsible for resolving problems, identifying and analyzing trends, monitoring competitive activities and responding to customer needs • Trained employees • Purchased and maintained office supply inventories, always careful to adhere to budget practices • Opened, sorted, and distributed incoming messages and correspondence • Established and maintained strong client relationships Show less



BCBGMAXAZRIAGROUP

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Lead Sales Associate

  • Oct 2013 - May 2014

  • Analyzed the specific needs of customers via careful surveys to develop data-driven pitches increasing profits • Trained every employee in sales knowledge, closing sales strategies resulting in new employee performance • Set higher expectations and instituted individual accountability to increase the performance of the store • Established and maintained strong client relationships • Analyzed the specific needs of customers via careful surveys to develop data-driven pitches increasing profits • Trained every employee in sales knowledge, closing sales strategies resulting in new employee performance • Set higher expectations and instituted individual accountability to increase the performance of the store • Established and maintained strong client relationships



Fairfax County Government

• United States
• Government Administration
• 700 & Above Employee

• Human Service Worker II

  • Nov 2011 - Aug 2013

  • Performed comprehensive assessments to develop a plan of service to meet clients’ needs • Advocated and assisted families and individuals in obtaining the services needed • Conducted interviews and determine eligibility of clients, worked with clients to assist in gathering information necessary to establish eligibility • Managed high volume of calls from the 700 clients that I managed in the year • Calendar and schedule management • Manage paperwork for several entities • Entering data/updating account information, and provide a variety of customer service support duties • Email correspondence Show less



Liberty University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • Jun 2007 - May 2011

  • Handle a large number of phone calls and emails each day from applicants/inquiries who have requested information • Answer questions of complex nature regarding admissions, academic policies and curriculum structure • Operate the management systems to perform and record contacts • Act as a liaison between parents and academic advisers at the initial enrollment stage • Attention to detail • Excellent interpersonal skills, including the ability to develop relationships and rapport with students and families • Adaptable to change and strong desire to work in • Able to reason, analyze information and events, apply judgment in order to solve problems of both routine and complex nature • Troubleshoot issues that arise from student accounts • Facilitate enrollment meetings • Register new applicants for initial courses of study explaining all necessary financial information in order for students to access the curriculum • Develop a group of applicants for the purpose of converting to enrolled students Show less