Experience

Orthology Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Relationship Coordinator Manager

  • Nov 2021 - Present

  - Leading department operations, including hiring, onboarding, training, staffing, management, and monitoring of processes and workflows- Proactively ensures team is resourced each day by ensuring the correct balance of staff coverage to satisfy requirements and achieve objectives- Continuously improves the performance of the department, developing tracking tools, dashboards, and using data to achieve operational excellence- Sets high standards for service to clinicians, patients, and colleagues. - Execute and complete assignments- Making operational and process decisions- Solving problems creatively- Organizing and delegating assignments to team members- Exceptional attention to detail and time management skills- Organizing team roles and evaluating employee performance- Documenting operational tasks and reporting to upper-level management- Performing employee reviews and assessments Show less

• Patient Relationship Coordinator

  • Nov 2019 - Nov 2021

  - Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.- Ensures provider schedules are optimized by actively managing cancellation/wait list - Supports providers by assisting/Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.- Ensures availability of treatment information by uploading and retrieving patient records.- Maintains patient accounts by obtaining, recording, and updating personal and financial information.- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.- Assist with verification of health benefits, may include administration of Worker’s Compensation administrative responsibilities and support.- Protects patients' rights by maintaining confidentiality of personal and financial information.- Maintains operations by following policies and procedures; reporting needed changes.- Contributes to team effort by accomplishing related results as needed. Show less



Chopt Creative Salad Company

• United States
• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2011 - Feb 2019

  Managed the week day and night operation which includes food at the right temperature, make sure all employees by law take a break, make sure the restaurant is clean and ready for the opener manager and a daily revenue of $400 - $5000 Managed the week day and night operation which includes food at the right temperature, make sure all employees by law take a break, make sure the restaurant is clean and ready for the opener manager and a daily revenue of $400 - $5000



NBCUniversal Media, LLC

• Media Production

• Plubic Relations Coordinator for Community Affairs

  • Jan 2014 - Feb 2016

  • Help Organize quarterly breakfast meeting with local non-profit leaders• Research non-profit organizations for potential coverage • Maintain and prepare FCC Files every quarter• Maintain / update Telemundo 47 Speakers Bureau Report • Represent station at sponsored events throughout the year• Provide sponsorship letters for station sponsored event to non-profit organizations• Responsible for attending and coordinating presence at station sponsored event such as parades and festivals• Managed Telemundo NY talent at various community events in Tri-State Area• Provide social media support – Twitter and Instagram Show less

• Community Affairs Coordinator

  • Jun 2011 - Dec 2013

  • Administrative Assistant / Coordinator / Event planner • Rockefeller Center Tree Lighting 2012 and 2013 Party• Quarterly Community Leaders Breakfast 2013,• Coordinated various NBC 4 NY events like the Health Expo 2013• Attend community meetings with my director Ofelia Castiblanco• Research non-profit organizations for potential coverage • Produced quarterly FCC reports• Managed day to day office administration • Manage Social Media – Twitter NBC 4 Communities



Telemundo Nueva York

• Marketing Coordinator

  • Jun 2011 - Dec 2013

  • Coordinator / Event planner • Coordinated Telemundo NY Float logistics at various community events (musical talent/production) • Managed the Telemundo NY Booth – Cinco de Mayo, Colombian Festival, Salvadorian Festial, Feria de Salud and more • Managed Telemundo NY talent at various community events in Tri-State Area • Translated Telemundo NY Bios • Maintain / updateTelemundo NY Speakers Bureau Report • Coordinator / Event planner • Coordinated Telemundo NY Float logistics at various community events (musical talent/production) • Managed the Telemundo NY Booth – Cinco de Mayo, Colombian Festival, Salvadorian Festial, Feria de Salud and more • Managed Telemundo NY talent at various community events in Tri-State Area • Translated Telemundo NY Bios • Maintain / updateTelemundo NY Speakers Bureau Report



All Stars Project, Inc.

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Marketing Assistant of Director of UX / Pre-Production

  • Jun 2010 - Sep 2011

  - Production Assistant –managed production equipment sound, lighting and videos for talent shows and conferences. - Managed event logistics - classes, guest speakers, weekly meetings, talent shows - Managed student information database/ classes/ events - Production Assistant –managed production equipment sound, lighting and videos for talent shows and conferences. - Managed event logistics - classes, guest speakers, weekly meetings, talent shows - Managed student information database/ classes/ events