Principal Consultant

• Jan 2022 - Present

Director - Employment Core Design Team

• Nov 2020 - Jan 2022

Director Future Employment Services

• Apr 2019 - Nov 2020

IT Project Director - Employment Services Major Projects- Personally developed and designed simple yet innovative solutions to streamline the income support payment process during covid-19 that were adopted by government and implemented across business processes in Services Australia and Department of Employment, Skills and Education.- Lead a successful program of work of 10 project teams under high pressure over 18 months during COVID-19 which included: -implementation of the IT deliverables for the New Employment Services Trial (~17M) -Employment Services covid-19 response -Fast Track and expand the Online Employment Service (~$10M) -Simplifications to the employment services component of the income support claim process (~20M)- Implemented whole of Employment Service Program Increment Planning every 10 weeks, including working with and coaching senior executive to prioritise a large and diverse backlog.- Ensured that the overall program and specific project budgets and roadmaps were tracked, risks/issues registered and resolved. Developed reports to provide status updates fortnightly.- Regularly assisted teams across IT and business to resolve complex problems by bringing an outside view, ensuring the problem was well understood and by challenging teams to think differently about solutions.Design and Architecture Coordination - Digital Employment Service Platform (DESP) Second Pass Business Case (~295M)- In parallel to my role as Project Director I also coordinated the Service Design, Architecture and IT costing input into the DESP second pass business case.- Worked with business, solution architects, service designers and external consultancy groups to ensure alignment across all four areas in terms of input into the business case.- Developed detailed internal costings and Services Australia costing requests for the business case.- Facilitated workshops with Services Australia, Internal Finance and Department of Finance to agree costs.

Scrum Master (application development)

• Sep 2016 - Apr 2019

- Implementation of Scaled Agile Framework (SAFe) and Scrum across three different teams.- Implemented SAFe for a program with eight scrum teams. Planned and facilitated scrum of scrums, program increment planning and ensured ongoing alignment between teams.- Managed all sprint ceremonies: sprint planning, stand-up, showcase, sprint review and retrospective.- For the team with the most complex work I coached both a new scrum master (internal) and product manager (external) to a high level of autonomy and proficiency.- Implemented user centred design practices within all teams that I was scrum master for including by undertaking discovery research with actual users, rapid prototype development and usability testing.- Improved the accessibility of the standard UI framework by working with users requiring assistive technology to understand their flow.- Implemented T shaped skills across the teams I worked in for example developers supporting testing, testers supporting discovery and design. Lead by example by undertaking solution design, testing, analysis and rapid prototyping tasks myself.

Assistant Director

• Apr 2016 - Sep 2016

As an Assistant Director in the Participation and Activity Test Requirements team my role included:- Management of programmes within the Department of Human Services related to participation requirements for Income Support Payments such as Jobseeker payment.- Managing a small team of program managers and project officers.- Developing micro-policy rules and guidance in consultation with policy agencies and service delivery staff.- Management of projects to deliver enhancements to service delivery in response to new government policy. This included managing the required enhancements to IT systems.- Providing advice in response to ministerial correspondence and questions on notice.- Monitoring media in relation to the programs I managed and development of related executive briefings.- Development of detailed cost models and briefing materials for proposed government policies.- Development of Management Information reports to track progress on agreed key performance indicators for the programs I managed.

Senior Systems Analyst

• Aug 2009 - Apr 2016

As a senior analyst my role included:- Managing delivery of solution design and system specifications across a small team of systems analysts.- Business requirements elicitation for large software development projects.- Coordinating analysis and design across a number of dependent software development teams.- Collaborating with developers to produce solution designs for new software and enhancements to existing software.- User Interface Design for both internal (staff) and external (customer) websites.- Overseeing development of test plans, and execution by testing resources.- Developing and delivering training to all levels of helpdesk and support staff, both customer and internally facing.The solutions I delivered analysis and design for often spanned multiple technologies and systems that needed to be integrated including SAP CRM, Java (websites), Mainframe.Achievements include:- Lead systems analyst on a multi year IT build to support the governments Further Strengthening the Job Seeker Compliance Model programme of work.- Working on the team that implemented the IT changes for Paid Parental Leave, Building Australia's Future Workforce and the Remote Jobs and Communities Program- Award for excellence in systems analysis (March 2012).

Team Leader (Helpdesk)

• Jan 2008 - Mar 2009

While working at Datacom I managed a team of between 15 and 25 technical support specialists. My responsibilities included: management of performance for continuous improvement, using Call Operation Performance Centre (COPC) standards and Six Sigma techniques to analyse and improve quality, conducting one on ones with technical support specialists for 360 degree feedback, conducting team meetings. Achievements included: being promoted to Team Leader after only a month of working with the company, being awarded Team Leader of the Quarter 6 months later, innovative use of technology to improve performance and quality.