Experience

TruStay Vacation Home Rentals

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Managing Director

  • Feb 2020 - Present

  London, England, United Kingdom TruStay Apartments mission is to unlock the potential of every home, while enhancing our customer’s living experience. With over 10 years of experience within the hospitality industry, TruStay main focus is to provide excellent property management combined with attentive customer service. We offer vacation rentals and serviced apartments across the United Kingdom, particularly focusing within the Greater London area. Our apartments are ideal for business travelers… Show more TruStay Apartments mission is to unlock the potential of every home, while enhancing our customer’s living experience. With over 10 years of experience within the hospitality industry, TruStay main focus is to provide excellent property management combined with attentive customer service. We offer vacation rentals and serviced apartments across the United Kingdom, particularly focusing within the Greater London area. Our apartments are ideal for business travelers, professionals, and families looking for privacy and flexibility. Home comfort, prime locations and professional customer service are our backup in fulfilling the dream of a perfect experience for every client. Show less



Plum Guide

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Sales Executive

  • Jan 2020 - Jun 2020

  London, England, United Kingdom The Plum Guide was launched in 2016 in London, and since then we’ve expanded to hundreds of destinations across Europe, the UK & the USA There are over 500,000 luxury homes listed through the Plum Guide. Responsibilities - Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. - Identifying promising prospects through cold-calling, networking, and customer referrals. - Ensuring that all sales administration and customer… Show more The Plum Guide was launched in 2016 in London, and since then we’ve expanded to hundreds of destinations across Europe, the UK & the USA There are over 500,000 luxury homes listed through the Plum Guide. Responsibilities - Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. - Identifying promising prospects through cold-calling, networking, and customer referrals. - Ensuring that all sales administration and customer service activities run smoothly. - Planning and executing solutions for the sales team to deliver to customers - Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations. - Analyzing sales metrics to determine whether current sales strategies are effective. - Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests. Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2018 - Jan 2020

  London, United Kingdom At Booking.com, our mission is to make it easier for everyone to experience the world. So we're going beyond being the best place to book any kind of accommodation to become the ultimate travel platform. Responsibilities - Negotiating and mediating between international customers, partners and suppliers via phone/email/live chat (multilingual) - Planning itineraries, researching travel information and supplying travelers with pertinent information and useful… Show more At Booking.com, our mission is to make it easier for everyone to experience the world. So we're going beyond being the best place to book any kind of accommodation to become the ultimate travel platform. Responsibilities - Negotiating and mediating between international customers, partners and suppliers via phone/email/live chat (multilingual) - Planning itineraries, researching travel information and supplying travelers with pertinent information and useful travel/holiday materials - Process bookings, handling amendments, cancellations and customer's complaints - Coaching, mentoring and leading a team of multilingual agents and effectively use management tools to analyze and evaluate team performance and customer satisfaction. - Presenting conferences and meeting to maintain familiarity with tourism trends and business needs. - Ensuring best value fares and rates are offered and identified in line with specific customer needs and their relevant travel policies - Managing travel projects which could vary from individual reservations to large groups - New hires development plans and training Show less



Diageo

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• Senior Customer Service Representative

  • Feb 2016 - Jan 2018

  Dublin, Ireland - Coordinating and supervising operations of Guinness Storehouse visitor experience team - Supplying travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) - Front office, admission and tour bookings - Analyzing and providing performance reports and accounting to management team - Implementing projects - incentives - Multilingual tour guide trainer (Italian - Spanish) - Interpreter/ Translator (Diageo website promotion and… Show more - Coordinating and supervising operations of Guinness Storehouse visitor experience team - Supplying travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) - Front office, admission and tour bookings - Analyzing and providing performance reports and accounting to management team - Implementing projects - incentives - Multilingual tour guide trainer (Italian - Spanish) - Interpreter/ Translator (Diageo website promotion and sales) Show less



Top Service Tourist Services GmbH

• Operations Coordinator

  • May 2012 - Jan 2016

  Geneva Area, Switzerland - Cruise terminal and airport passengers operations - Ensuring efficient set-up, presentation, and operation of ongoing programs, including adherence to all safety and ethical protocols in accordance with Company policies and procedures. - Observing passengers to identify their preferences and adjusts service accordingly, anticipating passengers’ needs and offering appropriate responses without the customer having to ask. - Front desk - Boarding operations - Travel consultant and… Show more - Cruise terminal and airport passengers operations - Ensuring efficient set-up, presentation, and operation of ongoing programs, including adherence to all safety and ethical protocols in accordance with Company policies and procedures. - Observing passengers to identify their preferences and adjusts service accordingly, anticipating passengers’ needs and offering appropriate responses without the customer having to ask. - Front desk - Boarding operations - Travel consultant and sales representative (Amadeus GDS) - Multilingual translator - interpreter Show less



Gimar Italia

• Italy
• Restaurants

• Regional Sales Account Manager

  • Jan 2012 - Jan 2013

  Rome Area, Italy - Present, promote and selling (B2B -B2C) products/services using solid arguments to existing and prospective customers - Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Performing cost-benefit and needs analysis of existing/potential customers to meet their needs - Expediting the resolution of customer problems and complaints to maximize satisfaction - Analyzing the territory/market’s… Show more - Present, promote and selling (B2B -B2C) products/services using solid arguments to existing and prospective customers - Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Performing cost-benefit and needs analysis of existing/potential customers to meet their needs - Expediting the resolution of customer problems and complaints to maximize satisfaction - Analyzing the territory/market’s potential, track sales and status reports Show less