Help Desk Technician

• Oct 2022 - Present

Associate IT Systems Administrator

• Jun 2022 - Aug 2022

Help Desk Technician

• Jul 2021 - Jun 2022

Information Technology Help Desk Technician

• Feb 2021 - Jul 2021

Information Technology Support Engineer

• Aug 2020 - Sep 2020

IT Support Intern

• Jun 2020 - Aug 2020

Internship working under Dominion Tek and KIPP Baltimore Schools through NPower. Managed Microsoft Windows 10 and Google Chromebook devices in a wired and wireless environment Repaired damaged devices including screens, touch pads, batteries, ports, and keyboards Performed basic troubleshooting including DHCP, DNS, WiFi, VPN, and other networking issues Internship working under Dominion Tek and KIPP Baltimore Schools through NPower. Managed Microsoft Windows 10 and Google Chromebook devices in a wired and wireless environment Repaired damaged devices including screens, touch pads, batteries, ports, and keyboards Performed basic troubleshooting including DHCP, DNS, WiFi, VPN, and other networking issues

Information Technology Trainee

• Jan 2020 - Aug 2020

- Hands on training with computer hardware repair and assembly - Basic Networking Fundamentals including TCP/IP Protocols, Network Routing and Switching - Lab Experience including the setup and division of networks via Cisco Packet Tracer, installation and maintenance for Windows 10 and Linux via VirtualBox, setup and division of Local Users and Groups via Active Directory Domain Services - Hands on training with computer hardware repair and assembly - Basic Networking Fundamentals including TCP/IP Protocols, Network Routing and Switching - Lab Experience including the setup and division of networks via Cisco Packet Tracer, installation and maintenance for Windows 10 and Linux via VirtualBox, setup and division of Local Users and Groups via Active Directory Domain Services

Line Cook

• Aug 2015 - Jun 2020

Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standard. Monitor product freshness and rotate out old product based on a schedule created by the restaurant. Work with team of cooks to do portion prep work for other shifts when needed. Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standard. Monitor product freshness and rotate out old product based on a schedule created by the restaurant. Work with team of cooks to do portion prep work for other shifts when needed.

Courier

• Feb 2017 - Sep 2019

Picked up documents and packages from customer´s offices or houses and then deliver them to final destinations within the same area. Provided superior customer service experience to diverse population of customers. Work closely with teams to ensure deliveries were timely and efficient. Picked up documents and packages from customer´s offices or houses and then deliver them to final destinations within the same area. Provided superior customer service experience to diverse population of customers. Work closely with teams to ensure deliveries were timely and efficient.