Experience

Bank

• Pakistan
• Banking
• 1 - 100 Employee

• Branchless Banking Executive-Complaints Division

  • Sep 2012 - Present

  -Ensure smooth running of complaints as per defined SOP and Bank regulations -Responsible of catering to day to day operations of the Branchless Banking. -Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Branch less Operations efficiently and consistently. -Creation and Management of all the accounts opened for the branchless banking along with the reconciliation of physical account opening forms with the system generated reports. -Investigate and resolve customer complaints and inquiries as per defined standards highlighted by the distribution channel, Departmental Head and other departments with the view that all the KPIs relating to service delivery are maintained at all times. -To process data entry and verification of customer confidential information in the customer data base with the focus of maintaining standards of customer services and Bank confidentiality contract while interacting with customers. -Display Time flexibility towards shifts as per work requirements. -Process formulation based on the most efficient and effective solution to customers queries and issues. Show less



Wateen Telecom Limited

• Pakistan
• Telecommunications
• 700 & Above Employee

• Customer Services Representative

  • Jan 2009 - Oct 2009

  Providing Customer Services to customers and existing clients Providing support to troubleshoot clients Providing Assistance regarding Wateen Services & Products. Providing Customer Services to customers and existing clients Providing support to troubleshoot clients Providing Assistance regarding Wateen Services & Products.



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• Customer Services Representative

  • 2007 - Sep 2008

  Providing Superior Customer Support to clients - To provide assistance for handling internal and external related to Zong products/New Promotions - Identify issues related to Zong Helpline. - Responsible for analysis and reporting for quality & stats. - Forwarding any such request on behalf of the customer which was possible from the Contact Center - Forwarding any such request on behalf of the customer which was possible from the Contact Center - Assisting troubleshoot clients and customers over the helpline. Show less