Owner/Operator

• Oct 2019 - Present

Task Force Manager

• Jun 2019 - Apr 2023

General Manager

• Sep 2018 - Jun 2019

General Manager

• Jun 2016 - Aug 2018

General Manager

• Jun 2015 - May 2016

Effectively managed team that looked after the running of the Front Desk, Housekeeping and Maintenance. Complete S.W.O.T of the monthly P& L Statement. Oversee the Guest Service standard function to ensure corrective action is taken to solve guest complaints and to ensure that superior guest service is deliver. Set goals, motivate/discipline employees; perform labor expense control,control of general expenses. Effectively managed team that looked after the running of the Front Desk, Housekeeping and Maintenance. Complete S.W.O.T of the monthly P& L Statement. Oversee the Guest Service standard function to ensure corrective action is taken to solve guest complaints and to ensure that superior guest service is deliver. Set goals, motivate/discipline employees; perform labor expense control,control of general expenses.

General Manager

• Aug 2014 - Feb 2015

Using hotel resources to maximize guests' satisfaction & optimize revenue. Ensuring the accurate and timely submission of payroll data to the corporate office. Increasing hotel revenue10-15%, over a six month period. Winner of Booking.com certificate for 2014, for increasing customer scores and reviews. Using hotel resources to maximize guests' satisfaction & optimize revenue. Ensuring the accurate and timely submission of payroll data to the corporate office. Increasing hotel revenue10-15%, over a six month period. Winner of Booking.com certificate for 2014, for increasing customer scores and reviews.

General Manager

• Sep 2008 - Aug 2014

Increasing hotel overall GOP and GSS. Winner of two Best Western Chairman,s Award and three Directors Award for hotel Quality and Assurance Receive Trip Advisor awards for 2012 and 2013 and simultaneously holding the position of #1 hotel in that comp set. Booking.com Award for guest reviews in 2013. Increasing hotel overall GOP and GSS. Winner of two Best Western Chairman,s Award and three Directors Award for hotel Quality and Assurance Receive Trip Advisor awards for 2012 and 2013 and simultaneously holding the position of #1 hotel in that comp set. Booking.com Award for guest reviews in 2013.

General Manager

• Feb 2008 - Sep 2008

Developing and implementing staff training programs. Attending tourism trade shows. Providing hotel owner and management company with regular reports on operation objectives and regular programs. Accurately forecasting revenues/revenues. Developing and implementing staff training programs. Attending tourism trade shows. Providing hotel owner and management company with regular reports on operation objectives and regular programs. Accurately forecasting revenues/revenues.

General Manager

• May 2007 - Feb 2008

Administering and enforcing hotel policies and procedure. Building a strong relationship with our external guest,vendors and surrounding community Helping to build managerial talent by acting as a mentor to supervisors and future managers. Administering and enforcing hotel policies and procedure. Building a strong relationship with our external guest,vendors and surrounding community Helping to build managerial talent by acting as a mentor to supervisors and future managers.