Fitzgerald Rollen

Managing Director at Guided Outsourcing
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Contact Information
us****@****om
(386) 825-5501
Location
Central Luzon, Philippines, PH

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Bio

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5.0

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Raymond Jun Manalo

I’ve had the pleasure working with different professinals in different industries but Fitz is someone I consider a genuine person. I’ve started my career in outsourcing alongside Fitz. Not only did he show his expertise in the field, I’ve learned from him how to connect and build a genuine relationship with clients. He has the ability to adapt in the ever changing landscape of the business and it was an inspiration!

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Credentials

  • B2B Sales Foundations
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Lean Six Sigma Yellow Belt
    Elevate Six Sigma
    Jun, 2023
    - Oct, 2024
  • Developing Credibility as a Leader
    LinkedIn
    Feb, 2021
    - Oct, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Feb, 2021
    - Oct, 2024
  • Ken Blanchard on Servant Leadership
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Persuasive Coaching
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Smart Thinking: Overcoming Complexity
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Creating a Culture of Collaboration
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Lean Six Sigma Foundations
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Six Sigma Foundations
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Building Rapport with Customers
    LinkedIn
    Nov, 2020
    - Oct, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Nov, 2020
    - Oct, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Nov, 2020
    - Oct, 2024
  • Delivering Bad News to a Customer
    LinkedIn
    Nov, 2020
    - Oct, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Delivering Results Effectively
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Holding Yourself Accountable
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Rules for Rising Leaders
    LinkedIn
    Oct, 2020
    - Oct, 2024

Experience

  • Guided Outsourcing
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Managing Director
      • Apr 2022 - Present
  • TOA Global
    • Australia
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Head of Client Experience - North America
      • Jul 2020 - Apr 2022

    • Shift Lead-Client Experience Manager
      • Apr 2019 - Jul 2020

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Manager
      • Aug 2018 - Jan 2019
  • Sargas, Inc.
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Campaign Manager
      • May 2017 - Aug 2018
  • Sutherland
    • Information Services
    • 1 - 100 Employee
    • Account Manager
      • Aug 2012 - Jul 2016
  • Sutherland Global Services, Inc
    • Team Manager
      • Aug 2010 - Aug 2012
  • Sutherland Global Services, In
    • India
    • Consumer Services
    • 1 - 100 Employee
    • SUBJECT MATTER EXPERT - OPERATIONS
      • Apr 2008 - Aug 2008
    • Consultant / Call center representative
      • Jul 2007 - Mar 2008

Education

  • Holy Angel University
    BS Computer Science
    2001 - 2005

Community

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