Senior Director, Infrastructure and Security

• Sep 2022 - Present

Senior Manager, Infrastructure

• Jun 2021 - Sep 2022

Senior Manager, Site Reliability Engineering

• Mar 2020 - May 2021

•Lead a global team of up to 10 talented engineers from the US, France, United Kingdom and Bulgaria •Oversee 3 production environments sending over 21 Billion emails a month, utilizing major cloud providers AWS and GCP •Work with other managers to ensure cross-team alignment •Built inner-team relations following an international acquisition •Provide mentorship with individuals that range from junior level to those preparing for leadership roles •Create project roadmaps for large… Show more •Lead a global team of up to 10 talented engineers from the US, France, United Kingdom and Bulgaria •Oversee 3 production environments sending over 21 Billion emails a month, utilizing major cloud providers AWS and GCP •Work with other managers to ensure cross-team alignment •Built inner-team relations following an international acquisition •Provide mentorship with individuals that range from junior level to those preparing for leadership roles •Create project roadmaps for large initiatives •Partnered with HR to recruit candidates primarily focused in US, UK, France and Spain •Managed incidents from start to finish •Monitor infrastructure costs, looking for methods and ways to maximize performance and minimize cost •Perform regular 1:1’s •Prioritize the teams focus areas based on business needs and timelines Show less •Lead a global team of up to 10 talented engineers from the US, France, United Kingdom and Bulgaria •Oversee 3 production environments sending over 21 Billion emails a month, utilizing major cloud providers AWS and GCP •Work with other managers to ensure cross-team alignment •Built inner-team relations following an international acquisition •Provide mentorship with individuals that range from junior level to those preparing for leadership roles •Create project roadmaps for large… Show more •Lead a global team of up to 10 talented engineers from the US, France, United Kingdom and Bulgaria •Oversee 3 production environments sending over 21 Billion emails a month, utilizing major cloud providers AWS and GCP •Work with other managers to ensure cross-team alignment •Built inner-team relations following an international acquisition •Provide mentorship with individuals that range from junior level to those preparing for leadership roles •Create project roadmaps for large initiatives •Partnered with HR to recruit candidates primarily focused in US, UK, France and Spain •Managed incidents from start to finish •Monitor infrastructure costs, looking for methods and ways to maximize performance and minimize cost •Perform regular 1:1’s •Prioritize the teams focus areas based on business needs and timelines Show less

Manager, Platform Engineering

• Apr 2018 - Mar 2020

• Lead a shift from legacy infrastructure management to infrastructure as code using tools including Git, Terraform, Ansible, Packer and Bamboo • Provide technical guidance for new implementations/upgrades around VMware, Storage, F5 Load balancers, Infrastructure Automation and Linux systems • Work with team members to evaluate skill gaps and create plans to improve through training and mentorship • Develop and maintain a clear roadmap for 5 different production applications aligning… Show more • Lead a shift from legacy infrastructure management to infrastructure as code using tools including Git, Terraform, Ansible, Packer and Bamboo • Provide technical guidance for new implementations/upgrades around VMware, Storage, F5 Load balancers, Infrastructure Automation and Linux systems • Work with team members to evaluate skill gaps and create plans to improve through training and mentorship • Develop and maintain a clear roadmap for 5 different production applications aligning with company priorities • Manage direct and indirect reports that span globally to ensure delivery of roadmap items • Weekly one on one’s with direct reports • Work with 3rd party vendors to ensure positive relationship and provide escalations as needed • Design use cases for proof of concepts to evaluate new product solutions • Build business cases to support purchase of new products • Interface between all internal and external groups of ResMed globally including but not limited to HR, software architecture, purchasing, information security and senior management • Conduct performance reviews as well as performance improvement plans. • Migrate from EMC VNX storage to Pure Storage and implement / validate DR capabilities

Senior System Engineer

• Mar 2017 - Apr 2018

• key contributor to concept of “pre-approved change” for the Change Advisory Board • Key team member responsible for successful migration of application servers from Westminster office to San Diego • Guided new application project to ensure readiness and on-time delivery • Provide guidance to other senior and junior engineers on design and implementation issues • Evaluate team blockers and escalate with both internal and external team management as appropriate • Manage PagerDuty… Show more • key contributor to concept of “pre-approved change” for the Change Advisory Board • Key team member responsible for successful migration of application servers from Westminster office to San Diego • Guided new application project to ensure readiness and on-time delivery • Provide guidance to other senior and junior engineers on design and implementation issues • Evaluate team blockers and escalate with both internal and external team management as appropriate • Manage PagerDuty schedules and inserting on-call hours • Work with HR to approve additional time-off for team member on paternity leave as requested by employee • Validate and approve timesheet of contract team members • Attended ResMed leadership culture training • Build and present infrastructure teams program increment (PI) in accordance to Agile SAFe methods • Develop sprint overview report to find blocked and high-risk cards quickly to provide oversight and improve sprint efficiency • Discovered and corrected issue with rsyslog configuration that was sending duplicate logs to secureworks • Gather Evidence and answer any questions related to PWC Audit • Gather System requirements to assist in RFP creation for migration of application from San Diego to Japan • Implemented Infrastructure teams first configuration management tool with Ansible during migration of application from San Diego to Japan to configure F5, Linux and Windows systems. Developed F5 iRule to block device traffic when no nodes are available, removing a requirement for infrastructure team to block traffic for every application release

Unix Systems Engineer - Product Infrastructure

• Jan 2014 - Mar 2017

•Build and deploy servers running various operating systems including Red Hat 6, 7, Oracle Linux 7, and Solaris 10, 11 •Rack, install, and maintain various Oracle servers including M10, X3-2, X5-2, X6-2, S7-2, Oracle Database Appliance and T5-2 •Maintain various Storage devices including Hitachi HUS130, VSP/G800, IBM FlashSystem 820, 900 and Oracle ZS3-2, ZS4-4 •Implemented the use of Oracle LDOMs with Solaris 11 to better utilize T5-2 hardware •Use multiple monitoring solutions and… Show more •Build and deploy servers running various operating systems including Red Hat 6, 7, Oracle Linux 7, and Solaris 10, 11 •Rack, install, and maintain various Oracle servers including M10, X3-2, X5-2, X6-2, S7-2, Oracle Database Appliance and T5-2 •Maintain various Storage devices including Hitachi HUS130, VSP/G800, IBM FlashSystem 820, 900 and Oracle ZS3-2, ZS4-4 •Implemented the use of Oracle LDOMs with Solaris 11 to better utilize T5-2 hardware •Use multiple monitoring solutions and insight tools including Xymon, Cacti, ExtraHop, Splunk, PagerDuty and AlertSite •Perform performance tuning on Solaris 10 and Solaris 11 systems •Lead daily team scrum •Train incoming system engineers •Manage collaboration tools from Atlassian including Confluence and Jira •Utilize puppet server with Foreman for configuration management •Install, configure and zone Brocade fiber switches •Manage, maintain and expand VMware clusters running ESXi 5.5 •Work with multiple internal groups to plan OS/server requirements for new builds •Configure servers for ASM to migrate Oracle database from ZFS •Experience provisioning new ports on Juniper switches •Work closely with outside vendors to gain new product knowledge •Perform duties in a 24/7 on-call rotation for production and development environments at multiple sites •Lead project for deployment and install of Hitachi G800 storage device at all locations •Build and deploy proof of concept systems for developers including a Cloudera cluster and Docker swarm cluster •Part of team making decisions on evaluating new products to purchase •Work with Vagrant and Packer for creating quick disposable environments for testing Show less •Build and deploy servers running various operating systems including Red Hat 6, 7, Oracle Linux 7, and Solaris 10, 11 •Rack, install, and maintain various Oracle servers including M10, X3-2, X5-2, X6-2, S7-2, Oracle Database Appliance and T5-2 •Maintain various Storage devices including Hitachi HUS130, VSP/G800, IBM FlashSystem 820, 900 and Oracle ZS3-2, ZS4-4 •Implemented the use of Oracle LDOMs with Solaris 11 to better utilize T5-2 hardware •Use multiple monitoring solutions and… Show more •Build and deploy servers running various operating systems including Red Hat 6, 7, Oracle Linux 7, and Solaris 10, 11 •Rack, install, and maintain various Oracle servers including M10, X3-2, X5-2, X6-2, S7-2, Oracle Database Appliance and T5-2 •Maintain various Storage devices including Hitachi HUS130, VSP/G800, IBM FlashSystem 820, 900 and Oracle ZS3-2, ZS4-4 •Implemented the use of Oracle LDOMs with Solaris 11 to better utilize T5-2 hardware •Use multiple monitoring solutions and insight tools including Xymon, Cacti, ExtraHop, Splunk, PagerDuty and AlertSite •Perform performance tuning on Solaris 10 and Solaris 11 systems •Lead daily team scrum •Train incoming system engineers •Manage collaboration tools from Atlassian including Confluence and Jira •Utilize puppet server with Foreman for configuration management •Install, configure and zone Brocade fiber switches •Manage, maintain and expand VMware clusters running ESXi 5.5 •Work with multiple internal groups to plan OS/server requirements for new builds •Configure servers for ASM to migrate Oracle database from ZFS •Experience provisioning new ports on Juniper switches •Work closely with outside vendors to gain new product knowledge •Perform duties in a 24/7 on-call rotation for production and development environments at multiple sites •Lead project for deployment and install of Hitachi G800 storage device at all locations •Build and deploy proof of concept systems for developers including a Cloudera cluster and Docker swarm cluster •Part of team making decisions on evaluating new products to purchase •Work with Vagrant and Packer for creating quick disposable environments for testing Show less

Senior Systems Engineer

• Oct 2010 - Jan 2014

• Provide assessment for future technology and future integration • Work closely with third party vendors and other internal/external teams to create a fully integrated and functional product • Create reports detailing recommendations for software and hardware • Create documentation detailing install instructions for integrating current software with upgraded technology (e.g. virtualized environment, upgraded operating system) • Work with team to determine timelines • Communicate… Show more • Provide assessment for future technology and future integration • Work closely with third party vendors and other internal/external teams to create a fully integrated and functional product • Create reports detailing recommendations for software and hardware • Create documentation detailing install instructions for integrating current software with upgraded technology (e.g. virtualized environment, upgraded operating system) • Work with team to determine timelines • Communicate with team and delegate tasks to ensure timelines are met • Work on converting standalone physical systems; both client and server to virtualized environment using VMware • Work with VMware vCenter, ESX 4.1, ESXi 5.1 and vSphere • Team lead for all JADOCS (Joint Automated Deep Operations Coordination System) system integration and testing • Design scripts to automate tasks using UNIX scripting and PowerShell programming languages • Update previously designed software to incorporate new features and support new systems • Work with multiple SANs; including NETAPP and Sun StorageTek • Utilize multiple IP based storage protocols including iSCSI, NFS, and Fibre channel • Developed automated backup application using Java and Perl to implement ZFS snapshots on Solaris 10 utilizing the agile software development • Track software issues and fixes using Mantis bug tracker • Install base systems and integrate custom created software as well as COTS (commercial off-the-shelf) applications • Work with Windows 2003 and 2008 server • Provide technical assistance over the phone and through E-mail • Provide detailed instructions for install and use for each software Application developed • Document all errors and solutions from system testing • Generate test reports for software functionality • Maintain software versioning using Apache Subversion • Use Wireshark to assist in determining network connection issues Show less • Provide assessment for future technology and future integration • Work closely with third party vendors and other internal/external teams to create a fully integrated and functional product • Create reports detailing recommendations for software and hardware • Create documentation detailing install instructions for integrating current software with upgraded technology (e.g. virtualized environment, upgraded operating system) • Work with team to determine timelines • Communicate… Show more • Provide assessment for future technology and future integration • Work closely with third party vendors and other internal/external teams to create a fully integrated and functional product • Create reports detailing recommendations for software and hardware • Create documentation detailing install instructions for integrating current software with upgraded technology (e.g. virtualized environment, upgraded operating system) • Work with team to determine timelines • Communicate with team and delegate tasks to ensure timelines are met • Work on converting standalone physical systems; both client and server to virtualized environment using VMware • Work with VMware vCenter, ESX 4.1, ESXi 5.1 and vSphere • Team lead for all JADOCS (Joint Automated Deep Operations Coordination System) system integration and testing • Design scripts to automate tasks using UNIX scripting and PowerShell programming languages • Update previously designed software to incorporate new features and support new systems • Work with multiple SANs; including NETAPP and Sun StorageTek • Utilize multiple IP based storage protocols including iSCSI, NFS, and Fibre channel • Developed automated backup application using Java and Perl to implement ZFS snapshots on Solaris 10 utilizing the agile software development • Track software issues and fixes using Mantis bug tracker • Install base systems and integrate custom created software as well as COTS (commercial off-the-shelf) applications • Work with Windows 2003 and 2008 server • Provide technical assistance over the phone and through E-mail • Provide detailed instructions for install and use for each software Application developed • Document all errors and solutions from system testing • Generate test reports for software functionality • Maintain software versioning using Apache Subversion • Use Wireshark to assist in determining network connection issues Show less

Senior Information Technology Specialist

• Mar 2008 - Oct 2010

• Perform Migrations from IMAP email to Exchange • Create new Exchange accounts for users • Give technical assistance over the phone •Troubleshoot Windows / Macintosh issues on both laptops and desktops • Write and implement logon script to mount drives for windows users • Work closely with system administrators to solve issues • Implemented Time Machine server to use as backup server for client data • Create Active Directory accounts for new users • Modify security… Show more • Perform Migrations from IMAP email to Exchange • Create new Exchange accounts for users • Give technical assistance over the phone •Troubleshoot Windows / Macintosh issues on both laptops and desktops • Write and implement logon script to mount drives for windows users • Work closely with system administrators to solve issues • Implemented Time Machine server to use as backup server for client data • Create Active Directory accounts for new users • Modify security permissions on user folders and lab shares using Windows 2003 server • Create VPN accounts • Setup new computer for users • Assess issues in people's home as required • Work with minimal supervision • Tone network cables • Perform other duties as assigned Show less • Perform Migrations from IMAP email to Exchange • Create new Exchange accounts for users • Give technical assistance over the phone •Troubleshoot Windows / Macintosh issues on both laptops and desktops • Write and implement logon script to mount drives for windows users • Work closely with system administrators to solve issues • Implemented Time Machine server to use as backup server for client data • Create Active Directory accounts for new users • Modify security… Show more • Perform Migrations from IMAP email to Exchange • Create new Exchange accounts for users • Give technical assistance over the phone •Troubleshoot Windows / Macintosh issues on both laptops and desktops • Write and implement logon script to mount drives for windows users • Work closely with system administrators to solve issues • Implemented Time Machine server to use as backup server for client data • Create Active Directory accounts for new users • Modify security permissions on user folders and lab shares using Windows 2003 server • Create VPN accounts • Setup new computer for users • Assess issues in people's home as required • Work with minimal supervision • Tone network cables • Perform other duties as assigned Show less

Merchandiser

• Aug 2007 - Mar 2008

Home PC Technician

• Jul 2006 - Aug 2007

• Develop close relationships with customers in a personalized environment • Ability to work independently without a supervisor present • Train employees on the Ask, Listen, and Personalize sales strategy • Work with management team to solve customer issues regarding time and work conflicts with third party installers • Troubleshoot both personal computers and home theater issues on-site • Delegate tasks among individual associates in-store • Setup and troubleshoot… Show more • Develop close relationships with customers in a personalized environment • Ability to work independently without a supervisor present • Train employees on the Ask, Listen, and Personalize sales strategy • Work with management team to solve customer issues regarding time and work conflicts with third party installers • Troubleshoot both personal computers and home theater issues on-site • Delegate tasks among individual associates in-store • Setup and troubleshoot wired/wireless networks • Performed personalized computer trainings and diagnostics/installs of various operating systems • Worked independently as well as part of a team while gaining incremental sales Show less • Develop close relationships with customers in a personalized environment • Ability to work independently without a supervisor present • Train employees on the Ask, Listen, and Personalize sales strategy • Work with management team to solve customer issues regarding time and work conflicts with third party installers • Troubleshoot both personal computers and home theater issues on-site • Delegate tasks among individual associates in-store • Setup and troubleshoot… Show more • Develop close relationships with customers in a personalized environment • Ability to work independently without a supervisor present • Train employees on the Ask, Listen, and Personalize sales strategy • Work with management team to solve customer issues regarding time and work conflicts with third party installers • Troubleshoot both personal computers and home theater issues on-site • Delegate tasks among individual associates in-store • Setup and troubleshoot wired/wireless networks • Performed personalized computer trainings and diagnostics/installs of various operating systems • Worked independently as well as part of a team while gaining incremental sales Show less

Geek Squad Counter Intelligence Agent

• Apr 2004 - Jul 2006

• Perform both hardware and software upgrades to desktops and notebooks • Run Diagnostics to determine and solve various issues with computers • Install and repair operating systems • Find and remove viruses, adware, and spyware • Document all tasks completed and steps taken during procedures • Interact with customers to get clear idea of the scope of work that needs to be completed • Enjoy working in a team atmosphere to achieve a common goal Magnolia Home Theater Pro… Show more • Perform both hardware and software upgrades to desktops and notebooks • Run Diagnostics to determine and solve various issues with computers • Install and repair operating systems • Find and remove viruses, adware, and spyware • Document all tasks completed and steps taken during procedures • Interact with customers to get clear idea of the scope of work that needs to be completed • Enjoy working in a team atmosphere to achieve a common goal Magnolia Home Theater Pro 2 Computers Senior • Ensure daily tasks and responsibilities are completed by the team • Handle customer complaints • Prioritized tasks within company guidelines Show less • Perform both hardware and software upgrades to desktops and notebooks • Run Diagnostics to determine and solve various issues with computers • Install and repair operating systems • Find and remove viruses, adware, and spyware • Document all tasks completed and steps taken during procedures • Interact with customers to get clear idea of the scope of work that needs to be completed • Enjoy working in a team atmosphere to achieve a common goal Magnolia Home Theater Pro… Show more • Perform both hardware and software upgrades to desktops and notebooks • Run Diagnostics to determine and solve various issues with computers • Install and repair operating systems • Find and remove viruses, adware, and spyware • Document all tasks completed and steps taken during procedures • Interact with customers to get clear idea of the scope of work that needs to be completed • Enjoy working in a team atmosphere to achieve a common goal Magnolia Home Theater Pro 2 Computers Senior • Ensure daily tasks and responsibilities are completed by the team • Handle customer complaints • Prioritized tasks within company guidelines Show less