Senior Delivery Data Specialist

• Mar 2022 - Present

Cirium brings together powerful aviation analytics and data to keep the world moving. Delivering insight built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines, and financial institutions, among others, to make logical and informed decisions that shape the future of travel, growing revenues, and enhancing customer experiences. Cirium is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. RESPONSIBILITIES AND KEY TASKS: • Automated and integrated data delivery processes by leveraging scripting languages to streamline workflow. • Achieved a 10% reduction in records request backlog, improved SLA performance by 11%, and improved data accuracy by 20%. • Devised and implemented data audit strategies to ensure data quality and compliance with regulatory standards and interface requirement specifications. • Implemented a practical data governance framework to mitigate risks, ensure timely processing of record requests and train colleagues as needed. Show less

Data Analyst

• Apr 2021 - Mar 2022

DT Care Services are providers of Quality and efficient home care services, reaching out to those members of the community who need extra care may be for a few hours or 24 hours of live-in care and assistance to enable them to remain independent whilst enjoying the comfort and privacy of their own homes. KEY RESPONSIBILITIES & ACHIEVEMENTS: • Successfully oversaw flawless execution of data cleaning and validation for existing spreadsheets, leading to increased efficiency and informed decision-making capabilities. • Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing them with charts. • Conducted statistical analysis and utilized big data to gather insights from partners and clients, and implemented effective strategies based on research findings to improve business outcomes. • Developed a collection of models and reusable knowledge-based assets to streamline business intelligence processes. Show less

Customer Success Analyst

• Oct 2020 - Aug 2021

At Singula Decisions we are passionate about driving subscriber growth. Our 20+ years of experience managing over 30 million subscribers for leading TV subscription businesses means we see the world differently. We see hidden energy, tension, a flow, and a pulse between the way your service is delivered and the way that your subscribers react. Its power is to discern where your subscribers are right now, how they got there, where they are going and what action is needed to change their behaviour. We call it subscriber intelligence. KEY RESPONSIBILITIES AND ACHIEVEMENTS: • Improved marketing by segmenting customers based on their shopping behaviour using Agile metrics. • Analysed the impact of different marketing email styles on different KPIs. • Compared A/B testing metrics across different customer types to determine the best marketing approach. • Developed a customer success dashboard that visually represented key metrics and customer trends, allowing for better decision-making • Collaborated with internal teams to define customer success metrics and measure customer success Show less

Business Analyst

• Jan 2016 - Oct 2020

SureGroup is a group of companies providing retail solutions around digital retail vouchers. SureGroup companies include SureGifts (shopping vouchers for gifting and rewards), SureRemit (voucher-based international remittances powered by cryptocurrency), and SureCredit (convenient voucher loans). KEY RESPONSIBILITIES AND ACHIEVEMENTS: • Championing effective communication between various departments, fostering collaboration and ensuring a unified understanding of project objectives and progress. • Employing a holistic approach, I led cross-functional teams in dissecting and comprehending intricate enterprise-wide operations. This included creating detailed process maps, workflow diagrams, and activity diagrams to visualize and optimize business processes. • Minimised overstock through effective reviewing of the inventory system and use of forecast functionality, achieving savings of about 20% per order. • Streamlining operational processes by leveraging expertise to provide insightful recommendations for knowledge-based procedures, enhancing efficiency and effectiveness. • Facilitating requirements gathering sessions, actively engaging with stakeholders to elicit, document, and prioritize their needs. This ensured that projects were well-informed and aligned with the overarching business objectives. • Conducted thorough competitive landscape analysis and evaluated current strategies and trends to gain valuable insights for the best growth approach. Show less

Finance and Refunds Associate

• Mar 2015 - Dec 2015

• Reconciling payments, accounts, and refund complaints to ensure the maximum customer experience

Customer Support Representative & Telesales Agent (In & Out-Bound)

• Jun 2014 - Feb 2015