Experience

aneon solutions - A h&z Group Company

• Austria
• Information Technology & Services
• 1 - 100 Employee

• Senior Solution Consultant

  • Jun 2023 - Present

  - Leverage knowledge of SaaS technologies to enhance and optimize procurement processes. - Diagnose business needs and map out customized procurement SaaS solutions to address these requirements. - Design and implement integration strategies, facilitating seamless communication between different systems. - Establish and manage workflow processes to create efficient pathways, improve transparency, and reduce procurement costs. - Continuously review and optimize the procurement system to ensure maximum efficiency and value. - Act as a liaison between various stakeholders, from technical teams to management, to ensure the successful implementation of procurement strategies. - Provide training and support to end users to ensure optimal use of implemented SaaS solutions. - Stay current with the latest industry trends and technologies to continuously improve procurement strategies and systems. Show less



ORBCOMM

• United States
• Software Development
• 400 - 500 Employee

• Customer Experience Manager - Tier 2 DACH Region

  • May 2022 - Jun 2023

  - Handling customer in the DACH region - Deep understanding of the producs in logistics, trucking and transport in order to consult our customers in new event best practices for all their events - Being in daily contact with customers by proactively reaching out to key accounts - Develop solutions for customer specific requirements in line with fleet management, Tachograph Laws, temperature reading requirements - Identifying, reporting and prioritising customer requirements and requests - Assisting customers with technical dry-runs, giving recommendations and preparing the customer for a successful event - Coordinate field service installations with installers on site - Collecting customer feedback and forwarding it to Development, Hardware and Product Development - Actively collaborating with Customer Success team and other departments (i.e. Support, Sales, Product) - Custom Solutions testing and error handling - Providing training and creating documentation for customers and internal processes - Keeping Salesforce updated with customer information and issue resolutions - Handling of SQL / MS SQL Server and Databases - Working with Windows 7/ 10/ Server 2012 standalone and network environment - Monitoring performance of installed Software and Hardware - Technical fault analysis and troubleshooting - Performing root cause analysis, replicating and testing problems in multiple environments Show less



JAGGAER

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Consultant

  • Jun 2021 - May 2022

  - Implement software-as-a-service (SaaS) software solutions or ERPs with systems integration - Propose a design integration solution and document the design in accordance with best practices. - Use product and industry knowledge to effectively serve as the technical advisor, translating business requirements into solution needs. - Develop and maintain project documentation. - Build the integration components within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements. - Manages a portfolio of assigned implementation projects. - Lead on-site and remote technical workshops. - Close collaboration with JAGGAER Project Managers and Lead Solution Consultant - Write WS SOAP/API REST request, use FTP solution (CSV file) to retrieve appropriate data as derived from requirements. - Build reports and/or data extracts to support business analysis. - Provide guidance for and deliver against all project controls, including: budget vs. actual for project hours, forecast accuracy, revenue attainment. - Establish and manage relationships with client to sustain a strong business connection. - Ensure a successful client transition from Implementation to Support. - Manage communication of appropriate project information to clients and within JAGGAER. - Participates in collaboration with other departments within JAGGAER to address and resolve client issues. - Support development on resolving system defects, acting as liaison, and developing solutions. - Coordinate directly with business users and business analyst to best understand and analyses business specifications. - Provide technical assistance to troubleshoot and resolve integration errors. - Provide work direction and mentoring to other team members and assisting as required. - Identify and communicate changes to project scope that have an impact on company’s resource, time and/or financial commitments via a change order process. Show less



ORBCOMM

• United States
• Software Development
• 400 - 500 Employee

• Solutions Delivery Manager

  • Jan 2020 - Jun 2021

  - Handling customer pilot projects in the DACH region - Deep understanding of the producs in logistics, trucking and transport in order to consult our customers in new event best practices for all their events - Educating customers and introducing them to new product releases - Delivering on-boardings & trainings of new clients - Develop solutions for customer specific requirements in line with fleet management, Tachograph Laws, temperature reading requirements - Coordinate field service installations with installers on site - Handling of RMA processes for Pilot Projects - Coordinate feature/customer requests with Sales, Development, Hardware and Product Development - Custom Solutions testing and error handling - Providing training and creating documentation for customers and internal processes - Handling of SQL / MS SQL Server and Databases - Working with Windows 7/ 10/ Server 2012 standalone and network environment - Monitoring performance of installed Software and Hardware - Technical fault analysis and troubleshooting - Performing root cause analysis, replicating and testing problems in multiple environments Show less



Blue Tree Systems - an ORBCOMM® Company

• Ireland
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Technical Analyst Tier 2

  • Apr 2019 - Jan 2020

  - Handling of SQL / MS SQL Server and Databases - Working with Windows 7/ 10/ Server 2012 standalone and network environment - Team oriented mentality essential in handling and processing incidents - Monitoring performance of installed Software and Hardware - Technical fault analysis and troubleshooting - Performing root cause analysis, replicate and test problems in multiple environments - Customer liason via phone, email and remote control - Providing training and creating documentation - Knowledge in logistics, trucking and transport - Supporting German and English Show less



SAP

• Germany
• Software Development
• 700 & Above Employee

• Technical Cloud Support Engineer

  • Dec 2016 - Apr 2019

  Working with SAP S/4 Hanna, SAP ERP systems. This enhanced my technical SAP knowledge of ByD (BusinessByDesign) systems. Main topic area handeld by me was Finance, in additon I acquired knowledge in cross topics such as SRM, SCM, CRM and Implentation. Understanding of the system behavior in terms of business accounting flow and analyzing technical issues in the UI and Backend, to identify bugs. Some of my responsibilities include the following: • APIs & Datatypes: Analysing and troubleshooting RESTful APIs, including JSON, XML & unstructured data incidents. • Analysing incidents, performing in-depth troubleshooting to reproduce, identify and solve complex technical issues • Providing timely & ongoing regular updates and solutions to SAP customers and partners according to our SLA’s • Organizing monthly consulting calls with customers and partners for general updates, consulting queries and how-to questions • Mentoring and assisting less experienced colleagues on general best-practices, ticket processing, and troubleshooting guidelines. • Liaising with development and partners to identify application errors and missing product functionalities for future releases • Testing and deploying emergency patches and hot-fixes on customer Test and Live tenants. • Providing support and consulting services through SAP Expert Chat Show less



5CA

• Netherlands
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• German Tech Support

  • Apr 2016 - Nov 2016

  Homebased Chat and Email support Homebased Chat and Email support



Kaleb Enterprises

• Freelance Translator

  • Dec 2012 - Dec 2015

  Translate various documents from English to German Conduct online research on different German product websites Translate various documents from English to German Conduct online research on different German product websites



Lenderline

• Financial Services
• 1 - 100 Employee

• General Manager

  • Nov 2009 - Sep 2015

  Focuses on the company’s expansion, marketing aspect and the overall improvement of the company structure

• Freelance Translator

  • Oct 2010 - Mar 2012

  Translated various documents from English to German and vice versa



Lenderline

• Financial Services
• 1 - 100 Employee

• General Manager

  • May 2006 - Jan 2009

  Concentrated on recycling of plastic scrap; metal scrap; electronic scrap Dealt with manufacturers from Europe, Asia and the United States Concentrated on recycling of plastic scrap; metal scrap; electronic scrap Dealt with manufacturers from Europe, Asia and the United States



Lenderline

• Financial Services
• 1 - 100 Employee

• Assistant Manager

  • May 2003 - Feb 2005

  Managed the sales; inventoryDealt with suppliers & attended customer complaints

• Store Manager

  • May 2002 - May 2003

  Managed the inventory; marketing; salesHave a good understanding of aerodynamicsHave a good understanding of aeronautics and avionics