Technical Services Consultant

• May 2023 - Present

Project Manager / Lead Consultant (Wintel)

• Jan 2022 - May 2023

Project Manager / Lead Consultant (For Citi)

• Jan 2022 - May 2023

Assigned to Citi Assigned to Citi

Infrastructure Team Leader (Winix)

• Nov 2018 - Jan 2022

Team Leader of 5-6 team members comprising Engineers of Windows, Unix and Security teams. Employed under Neurones IT Asia and assigned to the portfolio of Louis Vuitton Information and Operation Center, Singapore. Provides Level 3 support to the global infrastructure of Louis Vuitton Malletier. RESPONSIBLITIES: 40 to 50% of the time - Leading a team of Windows & Unix Level 3 Engineers for daily operational matters 45 to 55% of the time - Level 3 Infrastructure Operations Support as part of global support to Louis Vuitton and LVMH group 5 to 10% of the time - Conduct the daily follow-up of the Technical Service Center activities Show less

Infrastructure Team Leader (For Louis Vuitton)

• Nov 2018 - Jan 2022

Assigned to Louis Vuitton Assigned to Louis Vuitton

Senior Systems Engineer (IS - Infrastructure & Application Services)

• Oct 2016 - Nov 2018

PROJECTS COMPLETED: •Tech Refresh of Active Directory consisting of both hardware and software including upgrading of Domain and Forest Functional Levels. Includes testing, verification and app owners sign off for over 100 apps •Tech Refresh of ADFS consisting of hardware upgrade and upgrading of ADFS 2.0 to 3.0 •Involved in the upgrade of AD connectors for legacy apps from NTLMv1 to Kerberos\LDAP protocols. Decommission the use of NTLMv1 •Complying with CIS OS hardening standards for Domain Controllers and all Windows Servers •Tech Refresh of DirSync to Azure Active Directory Connector (AADC) •Reduced workload of L3 engineers for both Windows and Unix teams by designing processes and baselines for OS patching using IBM BigFix and handing over PMC tasks to Operators’ team •Involved with Privileged Access Management (PAM) project •Involved in a virtual team working on a project to conduct PoC of emerging and cost-effective technologies which includes containerization, virtualization, alternative platforms for OS, DB, cluster services, middleware, monitoring and Dev technologies. Successful and approved POCs will be implemented and replace existing solutions in Production RESPONSIBILITIES: •AD, internal DNS, DHCP, Office365 suite, Enterprise Messaging and mission critical systems •Implement industry best practices and exploration of emerging tech •Support app owners and Dev teams in their Dev, POC, UAT, PROD and all other Non-Prod operations involving AD and/or Windows Servers •Disaster Recovery exercises •Tier 3 incident and problem resolution •Root Cause Analysis (RCA) and mitigation procedures •Setup IT policies/SOP to ensure standardized systems and environments •Respond to Demand Requests, Technical Service Requests, P1 alerts and involve in Change Requests •Build and maintain scripts to automate tasks •Manage projects, understand and analyze requirements, risk and impact analysis, provide technical advice and coordinate activities •Manage vendors/contractors Show less

IT Engineer

• Aug 2015 - Oct 2016

PROJECTS COMPLETED: -OFFICE INFRASTRUCTURE -Domain Name change project -Active Directory migration (Part of company name change) -Microsoft Exchange migration to Office 365 cloud services -SHIPS INFRASTRUCTURE -Manage IT infrastructure of new build ships from design and planning, communication and vendor selection process, procurement of hardware, actual installation and commissioning up till vessel delivery -Planned and implemented Disaster Recovery of critical business email and services onboard -Commissioning of VSAT Satellite service and implementation of Firewall services to control internet usage onboard the vessel -Commissioning of Fleet Broadband 500 Satellite service to replace Fleet 77 Satellite service Show less

IT Systems Administrator

• May 2015 - Aug 2015

The company was part of Swire Pacific Offshore. PROJECTS COMPLETED: -Active Directory and Microsoft Exchange migration -Implemented Microsoft Exchange on premise and Office 365 cloud hybrid configuration with single sign-on -Evaluated, planned and implemented Disaster Recovery -Restructured and redesigned file server structure -Implemented DFS for network files access -Implemented DFS/R for mirroring network files offsite -Migration of mailboxes to reduce Exchange Servers from four globally down to two -Installed and Configured ADFS and DIR Sync servers -Installed and configured standby Firewall server for DR purposes -Reduced Hyper-V hosts and VMs by consolidating and merging roles and services -Converted all Blackberry Enterprise Service users to ActiveSync users and decommissioned BES Server -Manage and coordinate on IT equipment buy over for newly acquired warehouses to align with global IT infrastructure -Implementeded MDT and KMS for faster desktops image deployment -Worked with IT from branch offices to implement IT helpdesk system -Reduced company wide printing costs by at least 20% annually by implementing Managed Printing Services -Email system restructuring Show less

IT Systems Administrator

• Jan 2012 - May 2015

IT Systems Administrator

• Sep 2010 - Jan 2012

IT Field Engineer

• Nov 2008 - Sep 2010