Operations Manager

• May 2022 - Present

• Expansion of Soulmed Product Portfolio with the latest innovative medical devices. • Maintaining a strong working relationship with Soulmed international suppliers by managing all correspondences and negotiations. • Keep track of the market development, perform market assessments for new potential products and present business review presentations for existing products. • Ensure product availability by monitoring stock status / consumption and ensuring orders are placed on time. • Managing regulatory procedures, the registration of medical devices at the Ministry of Health and the adequate product pricing as per the MOH pricing scheme, to ensure regulatory requirements are met and hence a smooth clearance process. • Reviewing and finalizing Distribution Agreements with international suppliers. • Handling Field Safety Corrective Actions and Product Complaints, reporting incidents to the concerned authorities and following up closely to ensure quarantine, return and replacement of products concerned in FSCA / recall and or incidents. • Preparing and updating Soulmed Standard Operating Procedures (SOPs) listing the purpose, the scope and responsibility of each department to ensure compliance with our industry’s regulations. • Ensure corporate abidance with the Company’s Code of Business Conduct and Ethics and Anti-Bribery Policy. • Maintain reconciled statement of accounts with suppliers and coordinating with Soulmeds' Finance all transactions related to incoming and outgoing shipments. • Managing logistics preparations for local and international congresses. Show less

Unit Sales Manager

• Oct 2019 - May 2022

•Handled a unit of 10 agents with a Life and Medical insurance portfolio of 400,000$ •Recruited and retaining sales agents by being effective in developing, monitoring, and evaluating them. •Implemented training programs to support skill development and competence. •Established club 21 with collaboration of education dept. It aims at developing agents personally and professionally. •Ensured that sales agents have the necessary support systems to meet their budgets and expand their portfolio. •Implemented sales and marketing tools and strategies to manage time, activities, unit goals, and desired results. •Increased revenue by 100% by targeting new sectors and by cross selling & Up selling of existing Clients. •Helped with overall marketing strategy by being the first insurance company in Lebanon and amongst the first in region to go 100% digital in terms of sales, reporting, and operations. Show less

Product Manager / Area sales Manager

• Apr 2014 - Sep 2019

•Utilized key performance indicators across the team to measure achievement, identify areas of potential concerns to facilitate strong performance delivery from each team member. •Performed analyses in the areas of market size, penetration, competitor assessments, marketing practices and trends, and develops impactful business intelligence and thought leadership. •Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities. •Led targeted training programs to educate staff on product benefits and service capabilities. •Prepared sales presentations for clients showing success and credibility of Masimo products. •Attracted new clientele and developed customer relationships by hosting product-focused events. •Hired, trained and managed sales staff. •Set and achieved area sales targets for KSA western region. Show less

Area Sales Manager

• Jan 2008 - Apr 2014