Experience

University of Plymouth

• United Kingdom
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Aug 2022 - Present



The Diocese of Exeter

• Religious Institutions
• 1 - 100 Employee

• Children & Families Worker

  • Aug 2020 - Jul 2022



The Priory Group

• Tavistock, Devon, United Kingdom

• HR Administrator

  • Sep 2019 - Aug 2020

  Completing safer recruitment procedures for all new joiners, including contacting and chasing references, completing DBS check and checking Right to Work paperwork. Processing contractual and pay changes for all staff members. Supporting senior management through absence management and disciplinary processes. Managing personnel files. Acting as the first point of contact for all HR queries across the school and care sites. Completing safer recruitment procedures for all new joiners, including contacting and chasing references, completing DBS check and checking Right to Work paperwork. Processing contractual and pay changes for all staff members. Supporting senior management through absence management and disciplinary processes. Managing personnel files. Acting as the first point of contact for all HR queries across the school and care sites.



Diocese of Plymouth

• United Kingdom
• Religious Institutions
• 1 - 100 Employee

• Parish Secretary

  • 2015 - 2019

  Dealing with routine enquiries and requests, by telephone, in person and by electronic means, in a sensitive manner, recognising the need for confidentiality at all times. Designing and producing booklets and service sheets using Publisher, including booklets for funeral services, weddings and the annual Chrism Mass at Plymouth Cathedral which is attended by over five hundred people. Effectively managing routine secretarial matters, including updating and maintaining the office filing system and electronic diary, sorting correspondence and drafting replies, and accurate minute taking. Successfully implementing a new secure database system to comply with GDPR rules, including collecting and inputting personal details. Maintaining accurate accounts using Online Parish Accounting System (OPAS) and responding to requests for financial reports from within the parish and the diocese, including annual financial return for the parish. Effectively managing Gift Aid procedures including maintaining records online, checking parish claims and the timely submission of claims. Liaising with Diocesan Safeguarding Department to ensure that DBS checks are carried out for parishioners and workers in the parish following their successful recruitment. Providing documents and annual returns as requested by the Bishop's Office. Maintaining and updating parish inventory and ensuring annual review of requirements under the Disability Act and Health and Safety Legislation (including Fire Prevention). Arranging routine repairs, maintenance and replacement in the parish churches and presbyteries and monitoring service and repair costs. Ensuring the timely and efficient supply of materials required, including stationery, church and household goods. Advertising, selling, packaging and distributing the Diocesan Ordo. Designing, building and managing parish website and Facebook page. Show less



Online Typist

• Home based

• Principal

  • Apr 2012 - Nov 2015

  Set up and successfully operating a small online typing business, including designing, building and maintaining the website and gaining clients within the first month of trading. Researching how to maintain business finances and subsequently successfully auditing business accounts resulting in accurate records submitted for HMRC, saving money for business by negating need for outsourcing accountant. Accurate completing of client work resulting in all new clients returning their business. Publishing a comprehensive electronic guide to setting up a small typing business from home which has been sold on Amazon and through business website. Show less



VALO Ltd

• Home based

• Insurance Agent

  • Sep 2007 - Mar 2012

  Delivering compliant product information presentations. Networking with external organisations to successfully maintain effective relationships with those organisations. Efficiently managing working from home; submitting timely and accurate weekly and monthly returns. Delivering compliant product information presentations. Networking with external organisations to successfully maintain effective relationships with those organisations. Efficiently managing working from home; submitting timely and accurate weekly and monthly returns.



British Army

• Armed Forces
• 700 & Above Employee

• HR Specialist

  • Sep 1999 - Sep 2007

  Successfully managing all aspects of personnel administration, including pay, welfare, career management, personnel management and dispute resolution for over one hundred staff resulting in passing annual audits for eight consecutive years. Integral part of the new starter procedure for Military Provost Guard Service (MPGS) soldiers, including processing application paperwork, creation and editing of personnel details onto bespoke database and collecting bank details to ensure a successful transition from civilian to military life. Managing employee leaving procedures, including ensuring leaver has exit interview, processing final bank payments and closing personal documentation to ensure smooth transition from military to civilian life. Implementing new personnel management system, including training staff and the development of a simplified publication based on new rules which were brought in in conjunction with the new system. This publication enhanced customers understanding of these new rules. Assessing the impact of financial and personal issues on customers in order to facilitate a resolution which resulted in successful outcomes for customers. Training personnel about personal finance and administration, payroll and career development, at both high and low levels and varying degrees of ability, resulting in high levels of customer satisfaction with the HR Department, and a high level of understanding of administrative procedures by non-administrative personnel. In depth subject knowledge and the ability to accurately answer any number of question within HR and administration. Providing secretarial and administrative support to senior managers and CEO's, often working with sensitive and classified information. Ensuring confidentiality at all times in relation to business and personal information. Show less



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • 1996 - 1999

  Creating friendly environment for staff and customers ensuring the shop was popular with customers which resulted in compliments being received regarding service from customers. Managing stock; ensuring levels maintained in order to satisfy customer requirements. Ensuring premises correctly secured in the evening. Creating friendly environment for staff and customers ensuring the shop was popular with customers which resulted in compliments being received regarding service from customers. Managing stock; ensuring levels maintained in order to satisfy customer requirements. Ensuring premises correctly secured in the evening.