Experience

Project Respect Australia
• Australia
• Civic and Social Organizations
• 1 - 100 Employee
• Committee Member

  • Nov 2021 - Present


ANZ

• Australia
• Banking
• 700 & Above Employee

• Journey Expert -Shout for Good

  • Apr 2018 - Present

  The journey is just beginning and I have started working with the Shout squad. Exciting times for me with a total career change moving into digital technology with a focus on giving and helping communities thrive and an exceptional customer experience.

• Vendor Manager

  • 2010 - Apr 2018

  I effectively manage Group-Wide supplier relationships and material contracts for Card Bureaux, Mailhouses and our Print Management Unit in accordance with the Operational Contract Management/Vendor Management Framework and CPS 231 ensuring contract governance and compliance.I am a Subject Matter Expert and trusted advisor for Sourcing Systems and Processes as well as Print, Payments Instruments (Cheques), Card Production and any other category where there is a requirement for substantial knowledge or expertise as I have an outstanding ability to solve problems when others find them ‘too hard’. I look beyond cost savings by adding value through creativity, innovation and optimisation of business models to enhance customer and end user experience. Show less

• Logistics and Communications Manager

  • 2015 - 2015

  Secondment opportunity (higher duties) to expand knowledge and experience in Cards and Payments specifically Merchant Services including audit remediation for the management of Vendors.

• Manager Outsourcing Governance

  • 2011 - 2011

  Secondment opportunity to expand knowledge and experience in Outsourcing Governance (Legal) and the associated legislation that ANZ abides across multiple geographical regions.

• Process and Systems Manager

  • Jul 2009 - Dec 2010

  Manage and support Global Sourcing systems and processes to ensure best practice procurement systems.

• Supplier Specialist

  • 2007 - 2009

  Manage group-wide supplier relationships and contracts for stationery, core promotional and security print contracts. Developed and implemented automated ordering processes to improve customer experience, reduce transactional costs and mitigate risk. Coached and mentored teams as activities transitioned offshore to operational hubs. Manage group-wide supplier relationships and contracts for stationery, core promotional and security print contracts. Developed and implemented automated ordering processes to improve customer experience, reduce transactional costs and mitigate risk. Coached and mentored teams as activities transitioned offshore to operational hubs.



UGL -BPO

• Australia
• Engineering Services
• 700 & Above Employee

• Senior Purchasing Specialist

  • 2005 - 2007

  Subject matter expert to support the category review process through Operational Contract Management to the ANZ Banking Group, Supplier Management, Sourcing Alliances. Mediator of service issues between suppliers and internal stakeholders ensuring contract compliance. Subject matter expert to support the category review process through Operational Contract Management to the ANZ Banking Group, Supplier Management, Sourcing Alliances. Mediator of service issues between suppliers and internal stakeholders ensuring contract compliance.



UGL

• Australia
• Engineering Services
• 700 & Above Employee

• Project Coordinator

  • 2004 - 2005

  Implemented first level support help desk and training for ARIBA Spend Management across the whole of the United Group Implemented first level support help desk and training for ARIBA Spend Management across the whole of the United Group



PricewaterhouseCooper- BPO

• Senior Consultant

  • 1999 - 2005

  Service Delivery Consultant in Tech and Payments responsible for the smooth transition of spend categories and contracts for secure print, logistics and core promotional from ANZ Banking Group Limited CPO to PwC – BPO Service Delivery centre. Ensured engagement and compliance to evolve and implement changes to existing procedures including support and training of ANZ staff in the use of People soft to achieve 90% compliant use of e Procurement tool, Vendor Management and transition of all categories and team lead help desk staff Show less

• Call Centre Lead

  • 2001 - 2002

  Implement a change and training programme for UGL’s (then) 14 property call centre staff through developing process solutions for UGL’s 17 clients. Implement a change and training programme for UGL’s (then) 14 property call centre staff through developing process solutions for UGL’s 17 clients.



Various

• Financial Services
• 1 - 100 Employee

• Consultant at Large in Europe

  • 1993 - 1997

  Sales and Marketing Lead for Encyclopaedia Britannica working closely with the Vatican and the World Health Organisation. Set up an offshore ticket office in Rome Italy and market affordable air and land packages to Namibia for Italian tourists. Operationally managed budgets to finance scheduled and non-scheduled charter flights, VIP and RAF jets from UAE, UK and USA into all ports of Italy through negotiation as well as obtaining landing and refuelling permits organising airport representation, catering, transportation and accommodation. Show less



Angeren Travel

• Senior Travel Consultant

  • 1984 - 1992

  Senior Travel Consultant/Assistant Manager arranging all types of land, sea and air arrangements for private and corporate sectors with a focus on European and Indonesian travel Senior Travel Consultant/Assistant Manager arranging all types of land, sea and air arrangements for private and corporate sectors with a focus on European and Indonesian travel