Fiona Forster
Operations Manager at DS Achieve- Claim this Profile
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Bio
Alison Edge
I worked with Fiona for 6 years and have no hesitation in providing a reference for her. Fiona is a hard working, professional Executive Assistant who demonstrates accuracy, integrity and loyalty at all times. She thrives best in a busy, deadline-driven environment and works well with everyone - no matter what their level in the organisation. Fiona supported 2 VP's whilst at Serena but was also always willing to help out in other areas of the business whenever the need arose. She is a great team player with high energy and enthusiasm for whatever project or task she undertakes. In addition to her Exec Assistant role, Fiona managed our "Serena Gives Back" initiative which entailed organising employees to support fund raising events for local charities. Fiona has a warm, engaging personality and a flexible, can-do attitude. She is an asset to any organisation.
Michael Lindner
Fiona worked for me for approx. 3 years. She had been with the company longer and supported other managers before. However when I finally took over International at Serena I needed a more experience assistant and fortunately Fiona could be convinced to work for me and my colleague who run Support on a worldwide basis. Fiona brought to her role her experience with the company and also her dedication for the job. She often reached out to other assistants e.g. the assistant of the CEO for best practice sharing and attended several seminars to constantly work on her job skills. She is extremely efficient in all her work and achieves this mainly by being very well organised as well as thinking things through in advance. Despite the fact that she had two senior execs to support she was always able to maintain confidentiality and a "chinese wall" between both functions but also contributed to uncover synergies wherever they surfaced. In addition to all her work she also helped organising several events for the company and also there ensured perfect execution of the required work. She was very well respected by managers, colleagues and staff. Her ranking in the group was always in the top rankings. I recommend Fiona for such a role or similar without any reservations and would be happy being a reference for her wherever this is needed.
Alison Edge
I worked with Fiona for 6 years and have no hesitation in providing a reference for her. Fiona is a hard working, professional Executive Assistant who demonstrates accuracy, integrity and loyalty at all times. She thrives best in a busy, deadline-driven environment and works well with everyone - no matter what their level in the organisation. Fiona supported 2 VP's whilst at Serena but was also always willing to help out in other areas of the business whenever the need arose. She is a great team player with high energy and enthusiasm for whatever project or task she undertakes. In addition to her Exec Assistant role, Fiona managed our "Serena Gives Back" initiative which entailed organising employees to support fund raising events for local charities. Fiona has a warm, engaging personality and a flexible, can-do attitude. She is an asset to any organisation.
Michael Lindner
Fiona worked for me for approx. 3 years. She had been with the company longer and supported other managers before. However when I finally took over International at Serena I needed a more experience assistant and fortunately Fiona could be convinced to work for me and my colleague who run Support on a worldwide basis. Fiona brought to her role her experience with the company and also her dedication for the job. She often reached out to other assistants e.g. the assistant of the CEO for best practice sharing and attended several seminars to constantly work on her job skills. She is extremely efficient in all her work and achieves this mainly by being very well organised as well as thinking things through in advance. Despite the fact that she had two senior execs to support she was always able to maintain confidentiality and a "chinese wall" between both functions but also contributed to uncover synergies wherever they surfaced. In addition to all her work she also helped organising several events for the company and also there ensured perfect execution of the required work. She was very well respected by managers, colleagues and staff. Her ranking in the group was always in the top rankings. I recommend Fiona for such a role or similar without any reservations and would be happy being a reference for her wherever this is needed.
Alison Edge
I worked with Fiona for 6 years and have no hesitation in providing a reference for her. Fiona is a hard working, professional Executive Assistant who demonstrates accuracy, integrity and loyalty at all times. She thrives best in a busy, deadline-driven environment and works well with everyone - no matter what their level in the organisation. Fiona supported 2 VP's whilst at Serena but was also always willing to help out in other areas of the business whenever the need arose. She is a great team player with high energy and enthusiasm for whatever project or task she undertakes. In addition to her Exec Assistant role, Fiona managed our "Serena Gives Back" initiative which entailed organising employees to support fund raising events for local charities. Fiona has a warm, engaging personality and a flexible, can-do attitude. She is an asset to any organisation.
Michael Lindner
Fiona worked for me for approx. 3 years. She had been with the company longer and supported other managers before. However when I finally took over International at Serena I needed a more experience assistant and fortunately Fiona could be convinced to work for me and my colleague who run Support on a worldwide basis. Fiona brought to her role her experience with the company and also her dedication for the job. She often reached out to other assistants e.g. the assistant of the CEO for best practice sharing and attended several seminars to constantly work on her job skills. She is extremely efficient in all her work and achieves this mainly by being very well organised as well as thinking things through in advance. Despite the fact that she had two senior execs to support she was always able to maintain confidentiality and a "chinese wall" between both functions but also contributed to uncover synergies wherever they surfaced. In addition to all her work she also helped organising several events for the company and also there ensured perfect execution of the required work. She was very well respected by managers, colleagues and staff. Her ranking in the group was always in the top rankings. I recommend Fiona for such a role or similar without any reservations and would be happy being a reference for her wherever this is needed.
Alison Edge
I worked with Fiona for 6 years and have no hesitation in providing a reference for her. Fiona is a hard working, professional Executive Assistant who demonstrates accuracy, integrity and loyalty at all times. She thrives best in a busy, deadline-driven environment and works well with everyone - no matter what their level in the organisation. Fiona supported 2 VP's whilst at Serena but was also always willing to help out in other areas of the business whenever the need arose. She is a great team player with high energy and enthusiasm for whatever project or task she undertakes. In addition to her Exec Assistant role, Fiona managed our "Serena Gives Back" initiative which entailed organising employees to support fund raising events for local charities. Fiona has a warm, engaging personality and a flexible, can-do attitude. She is an asset to any organisation.
Michael Lindner
Fiona worked for me for approx. 3 years. She had been with the company longer and supported other managers before. However when I finally took over International at Serena I needed a more experience assistant and fortunately Fiona could be convinced to work for me and my colleague who run Support on a worldwide basis. Fiona brought to her role her experience with the company and also her dedication for the job. She often reached out to other assistants e.g. the assistant of the CEO for best practice sharing and attended several seminars to constantly work on her job skills. She is extremely efficient in all her work and achieves this mainly by being very well organised as well as thinking things through in advance. Despite the fact that she had two senior execs to support she was always able to maintain confidentiality and a "chinese wall" between both functions but also contributed to uncover synergies wherever they surfaced. In addition to all her work she also helped organising several events for the company and also there ensured perfect execution of the required work. She was very well respected by managers, colleagues and staff. Her ranking in the group was always in the top rankings. I recommend Fiona for such a role or similar without any reservations and would be happy being a reference for her wherever this is needed.
Experience
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DS Achieve
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Operations Manager
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Sep 2023 - Present
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Digital Talent Hub
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Staffing and Recruiting
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Virtual Assistant / Office Manager
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Jan 2019 - Jul 2023
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Private Office Assistant
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Jan 2017 - Mar 2018
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Executive Assistant
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May 2013 - Dec 2015
Executive Assistant supporting the Corporate Vice President, Skype Product & Engineering (previous role supporting CVP Skype Business Development, 2013-2014) Executive Assistant supporting the Corporate Vice President, Skype Product & Engineering (previous role supporting CVP Skype Business Development, 2013-2014)
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Skype
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United States
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Software Development
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200 - 300 Employee
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Executive Assistant
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Nov 2009 - May 2013
Working as an Executive Assistant currently supporting the VP & GM Global Consumer (previously supporting the Chief Technology Officer, 2009-2011): Always staying one step ahead to ensure the day/week runs efficiently & without errors Extensive diary & email management, encompassing multiple timezones Organisation of quarterly operational reviews Organisation of all business travel & accommodation globally including any visa applications Maintenance of master action item tracking system & associated follow up Building & maintaining a staff management system for ensuring stable cadence of staff meetings, operations reviews, staff 1:1’s, & other recurring events in the Exec's diary Show less
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Serena Software
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United States
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Software Development
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100 - 200 Employee
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Executive Assistant
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2004 - Nov 2009
Worked as an Executive Assistant supporting the Vice President of International & the Vice President for Global Customer Service:Daily calendar managementOrganisation (e.g. agenda, dates, location) of the quarterly Sales Management meetingsWrite the minutes & distribute them after approvalPreparation of PowerPoint presentationsMain point of contact for data consolidation within the management teamCreation & distribution of financial reports to wider management teamProvide support in management of our Salesforce.com implementationOrganisation of all business travel & accommodation globally for the VPs plus also arrange business travel for the Executive team when they visit EMEAAssist in the planning & implementation of the International section of our yearly Global Sales Kick OffManagement of the Serena Gives Back initiative for the UK office (~120 people) where we spend a day supporting local charities to give back to the community Show less
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Professional Services Administrator
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Dec 2002 - 2004
Dealing with customer queries promptly and efficientlyAttending and assisting at Customer DaysMaintain the Services management databaseAssist with month, quarter & year end close by ensuring that all invoicing, expense & accruals are accurately submitted to Finance in a timely fashion.Work with Finance & PS management to resolve discrepancies during & after the close.Generate & maintain management reporting informationCost control in SAPCreate & maintain Services websiteSchedule Customer training courses & register delegatesSubmit invoicing information with supporting documentation to FinanceCreation of Services Agreements & Exhibits for customers Show less
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Administrator
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Sep 2002 - Dec 2002
Temporary employment post University. Main duties were data entry, answering telephone and e-mail enquiries relating to the World Travel Market 2002 at ExCel, London, and included staffing the exhibitor registration desk at the exhibition. Temporary employment post University. Main duties were data entry, answering telephone and e-mail enquiries relating to the World Travel Market 2002 at ExCel, London, and included staffing the exhibitor registration desk at the exhibition.
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Education
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1999 - 2002
University of Liverpool
BSc, Geography -
1988 - 1999
Berkhamsted School
A-Level, Mathematics, English Literature, Geography
Community
