Experience

Tapestry

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Product Developer | Leather goods | COACH

  • May 2020 - Present

  COACH | LEATHER GOODS | MEN WOMEN HANDBAGS AND ACCESSORIES Have succesffully launched new Tapestry Product Development process, cultivating both behavior approaches and mindset cultures. Identify opportunities and Implement EI&D improvement for individuals. Set up seasonal hind sight approaches, offering early heads up for new seasons ——- MANAGER COMMENT (FY23) Fiona overall goal meet well on time sample deliver, Costing. be mindful the timeline of PA… Show more COACH | LEATHER GOODS | MEN WOMEN HANDBAGS AND ACCESSORIES Have succesffully launched new Tapestry Product Development process, cultivating both behavior approaches and mindset cultures. Identify opportunities and Implement EI&D improvement for individuals. Set up seasonal hind sight approaches, offering early heads up for new seasons ——- MANAGER COMMENT (FY23) Fiona overall goal meet well on time sample deliver, Costing. be mindful the timeline of PA schedule and ensure all on time PA'd .has room to build more contribution on innovation. Fiona is a smart girl with great open mindset to take over all ideas and quick pick-up things we hand off. you are a great team member sitting in VN with very flexible ability to support team member and SP needs, and I am glad that you are willing to take tasks and has great relationships with your peers. —— FY23 ACHIVED Average target IMU% Winter FY23 to Fall FY24, 1.01% higher profit than target delivered. Support Product Readiness for Production - Product Approval (Winter FY23 to Fall FY24) Effective:100% - Cost Validation on time (Spring FY23 - Winter FY24) Effective: 98% --- FY22 ACHIVED Successfully supported product in-store at timely manner by - Improved product approval samples on time to 93% - Cost on time validation improved to 97% - Consistently delivered all the needed samples with almost 100% on time despite, how design card(s) being delayed —- - Well understanding about Men & Women bags/SLG construction, technique. - Improved time management skills, priority skill... - To be confident in communication - Open to discussions and approachable if my colleagues need my assistance. - I remain committed to my professional growth for which I have taken training courses specific to the skills in which I acknowledge a need for improvement. Show less COACH | LEATHER GOODS | MEN WOMEN HANDBAGS AND ACCESSORIES Have succesffully launched new Tapestry Product Development process, cultivating both behavior approaches and mindset cultures. Identify opportunities and Implement EI&D improvement for individuals. Set up seasonal hind sight approaches, offering early heads up for new seasons ——- MANAGER COMMENT (FY23) Fiona overall goal meet well on time sample deliver, Costing. be mindful the timeline of PA… Show more COACH | LEATHER GOODS | MEN WOMEN HANDBAGS AND ACCESSORIES Have succesffully launched new Tapestry Product Development process, cultivating both behavior approaches and mindset cultures. Identify opportunities and Implement EI&D improvement for individuals. Set up seasonal hind sight approaches, offering early heads up for new seasons ——- MANAGER COMMENT (FY23) Fiona overall goal meet well on time sample deliver, Costing. be mindful the timeline of PA schedule and ensure all on time PA'd .has room to build more contribution on innovation. Fiona is a smart girl with great open mindset to take over all ideas and quick pick-up things we hand off. you are a great team member sitting in VN with very flexible ability to support team member and SP needs, and I am glad that you are willing to take tasks and has great relationships with your peers. —— FY23 ACHIVED Average target IMU% Winter FY23 to Fall FY24, 1.01% higher profit than target delivered. Support Product Readiness for Production - Product Approval (Winter FY23 to Fall FY24) Effective:100% - Cost Validation on time (Spring FY23 - Winter FY24) Effective: 98% --- FY22 ACHIVED Successfully supported product in-store at timely manner by - Improved product approval samples on time to 93% - Cost on time validation improved to 97% - Consistently delivered all the needed samples with almost 100% on time despite, how design card(s) being delayed —- - Well understanding about Men & Women bags/SLG construction, technique. - Improved time management skills, priority skill... - To be confident in communication - Open to discussions and approachable if my colleagues need my assistance. - I remain committed to my professional growth for which I have taken training courses specific to the skills in which I acknowledge a need for improvement. Show less



Shilla Bags International Co., Ltd

• Vietnam
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Merchandiser | Outdoors - Backpack - Luggage - Crossbody | EIGERINDO

  • Apr 2017 - Mar 2020

  BACKPACKS - LUGGAGES - RUNNING VEST Account Manager: development and production quality control EIGER (life-style, back-2-school, travel, trekking, backpacks, riding, etc.) TRACKSMITH (running backpacks, duffle) KURGO (Dog-backpacks, dog accessories, etc.) MUDROOM (Backpacks) WEXLEY URBAN BACKPACK EMBARK (Dog accessories) MONKII (USA, GYM kit) - Familiar with materials: nylon fabric, polyester and trim accessories - Communicate with suppliers and oversea… Show more BACKPACKS - LUGGAGES - RUNNING VEST Account Manager: development and production quality control EIGER (life-style, back-2-school, travel, trekking, backpacks, riding, etc.) TRACKSMITH (running backpacks, duffle) KURGO (Dog-backpacks, dog accessories, etc.) MUDROOM (Backpacks) WEXLEY URBAN BACKPACK EMBARK (Dog accessories) MONKII (USA, GYM kit) - Familiar with materials: nylon fabric, polyester and trim accessories - Communicate with suppliers and oversea customers (buyers) - Negotiate price, contract terms and conditions with suppliers, customers - Responsible for complete sales order management until shipment - Ensure on-time deliveries - Coordinate with internal departments on logistics, quality requirements and factory compliance. - Manage product presentation, meeting arrangement, samples delivery and storage, artworks. - Payment: T/T, L/C Show less BACKPACKS - LUGGAGES - RUNNING VEST Account Manager: development and production quality control EIGER (life-style, back-2-school, travel, trekking, backpacks, riding, etc.) TRACKSMITH (running backpacks, duffle) KURGO (Dog-backpacks, dog accessories, etc.) MUDROOM (Backpacks) WEXLEY URBAN BACKPACK EMBARK (Dog accessories) MONKII (USA, GYM kit) - Familiar with materials: nylon fabric, polyester and trim accessories - Communicate with suppliers and oversea… Show more BACKPACKS - LUGGAGES - RUNNING VEST Account Manager: development and production quality control EIGER (life-style, back-2-school, travel, trekking, backpacks, riding, etc.) TRACKSMITH (running backpacks, duffle) KURGO (Dog-backpacks, dog accessories, etc.) MUDROOM (Backpacks) WEXLEY URBAN BACKPACK EMBARK (Dog accessories) MONKII (USA, GYM kit) - Familiar with materials: nylon fabric, polyester and trim accessories - Communicate with suppliers and oversea customers (buyers) - Negotiate price, contract terms and conditions with suppliers, customers - Responsible for complete sales order management until shipment - Ensure on-time deliveries - Coordinate with internal departments on logistics, quality requirements and factory compliance. - Manage product presentation, meeting arrangement, samples delivery and storage, artworks. - Payment: T/T, L/C Show less



NEOBAGS INC.

• Vietnam

• Product Developer | Backpack and Luggage | HERSCHEL

  • May 2015 - Apr 2017

  - Herschel Supply Co. http://www.herschelsupply.com/ - Receiving development information from designer. Discuss with them about product information in details to make for sure no confusion. - Working with purchasing team for sourcing new materials, lapdips, etc. - Working with sample room to develop samples (1st proto, 2nd proto,....SMS) - Checking finished sample and send to head office on time - Submit all information and samples to related team to make costing breadown. -… Show more - Herschel Supply Co. http://www.herschelsupply.com/ - Receiving development information from designer. Discuss with them about product information in details to make for sure no confusion. - Working with purchasing team for sourcing new materials, lapdips, etc. - Working with sample room to develop samples (1st proto, 2nd proto,....SMS) - Checking finished sample and send to head office on time - Submit all information and samples to related team to make costing breadown. - Working with factory and other department when Herschel HQ send PO. Sending the PPS sample and all final information about items to avoid any confusion when production started. (final spec, confirmed lapdip, cutting size, etc.) - Follow production schedule step by step - Payment Show less - Herschel Supply Co. http://www.herschelsupply.com/ - Receiving development information from designer. Discuss with them about product information in details to make for sure no confusion. - Working with purchasing team for sourcing new materials, lapdips, etc. - Working with sample room to develop samples (1st proto, 2nd proto,....SMS) - Checking finished sample and send to head office on time - Submit all information and samples to related team to make costing breadown. -… Show more - Herschel Supply Co. http://www.herschelsupply.com/ - Receiving development information from designer. Discuss with them about product information in details to make for sure no confusion. - Working with purchasing team for sourcing new materials, lapdips, etc. - Working with sample room to develop samples (1st proto, 2nd proto,....SMS) - Checking finished sample and send to head office on time - Submit all information and samples to related team to make costing breadown. - Working with factory and other department when Herschel HQ send PO. Sending the PPS sample and all final information about items to avoid any confusion when production started. (final spec, confirmed lapdip, cutting size, etc.) - Follow production schedule step by step - Payment Show less



ZALORA Group

• Singapore
• Software Development
• 700 & Above Employee

• Senior Customer Service | Retails | ZALORA

  • Mar 2013 - Apr 2015

  ZALORA is one of the most successful companies in Rocket Internet portfolio and Asia’s fastest-growing online fashion company - Directly handled customers inquiries and complaints via call, chat, email, and social media channels - After working over 1 year at ZALORA VN, I had learnt more knowledge and skills. I can work well with good basic skills for one Customer Service Representative. - Exchange project leader - Best performance of the month May - 2015. Best… Show more ZALORA is one of the most successful companies in Rocket Internet portfolio and Asia’s fastest-growing online fashion company - Directly handled customers inquiries and complaints via call, chat, email, and social media channels - After working over 1 year at ZALORA VN, I had learnt more knowledge and skills. I can work well with good basic skills for one Customer Service Representative. - Exchange project leader - Best performance of the month May - 2015. Best performance of the weeks + Satisfaction: 98% + Compliment: I've talked to Ms Fiona -custommer services team. She is so helpfull and nice to me. The way she works and sold the problems was very professional. she's such a good key in Zalora team.I like her very much.- Ms. Hoa Hanoi TRAINING ATTENDED: Dealing with unhappy customer training: strict customer, angry customer, talkative customer, passive customer; Bring WOW service that goes beyond customer's expectations; Stylish, hot trend of fashion 2015 training; English training ; And daily coaching Show less ZALORA is one of the most successful companies in Rocket Internet portfolio and Asia’s fastest-growing online fashion company - Directly handled customers inquiries and complaints via call, chat, email, and social media channels - After working over 1 year at ZALORA VN, I had learnt more knowledge and skills. I can work well with good basic skills for one Customer Service Representative. - Exchange project leader - Best performance of the month May - 2015. Best… Show more ZALORA is one of the most successful companies in Rocket Internet portfolio and Asia’s fastest-growing online fashion company - Directly handled customers inquiries and complaints via call, chat, email, and social media channels - After working over 1 year at ZALORA VN, I had learnt more knowledge and skills. I can work well with good basic skills for one Customer Service Representative. - Exchange project leader - Best performance of the month May - 2015. Best performance of the weeks + Satisfaction: 98% + Compliment: I've talked to Ms Fiona -custommer services team. She is so helpfull and nice to me. The way she works and sold the problems was very professional. she's such a good key in Zalora team.I like her very much.- Ms. Hoa Hanoi TRAINING ATTENDED: Dealing with unhappy customer training: strict customer, angry customer, talkative customer, passive customer; Bring WOW service that goes beyond customer's expectations; Stylish, hot trend of fashion 2015 training; English training ; And daily coaching Show less