Experience

Global Shipping Business Network (GSBN)

• Hong Kong
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Technical Product Manager

  • Apr 2023 - Present

  Hong Kong, Hong Kong SAR

• Technical Product Manager

  • Jan 2022 - Apr 2023

  Hong Kong SAR



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Digital messaging lead

  • Jun 2018 - Jan 2022

  Hong Kong SAR  Lead the product design and implementation of assorted digital messaging capabilities within the app including in-app message and push notifications.  Led the product design and implementation of in-app chat capabilities.  Create digital messaging prioritization framework and operation process for retail banking.  Drive continuous service scope expansion to maintain continuous growth and oversee integration of chat function with NLU and Chatbot capabilities to increase operation… Show more  Lead the product design and implementation of assorted digital messaging capabilities within the app including in-app message and push notifications.  Led the product design and implementation of in-app chat capabilities.  Create digital messaging prioritization framework and operation process for retail banking.  Drive continuous service scope expansion to maintain continuous growth and oversee integration of chat function with NLU and Chatbot capabilities to increase operation efficiency.  Oversee migration of messaging platform from legacy solution to cloud solution.  Led the change management activities for Faster Payment Programme. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Senior Consultant Financial Services

  • Oct 2016 - Jun 2018

  Hong Kong  Led the design and set-up of a new secured lending product in PRD market  Led the change and release activities for the new business banking segment in China.  Provided training to new recruits in frontline and operations on assorted banking products including lending, account opening, and investment.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Corporate Relationship Manager

  • Apr 2016 - Oct 2016

  Hong Kong  Brought in 7 new corporate customers with revenue of HKD 100M per annum in 6 month’s time  Provided regular industry analysis and financial market insights presentation to corporate clients  Developed cross-sell programs to increase product penetrations and introduced higher fee and interest income



Hang Seng Bank

• Hong Kong
• Banking
• 700 & Above Employee

• Relationship Manager Corporate Banking

  • Mar 2013 - Apr 2016

  Hong Kong  Doubled portfolio revenue from HKD 7M to HKD 15M in 3 years.  Originated and executed trade finance, term loan, structured investment facilities up to HKD 500M.  Performed regular credit risk analysis and enhanced due diligence to ensure compliance, control exposure, and regulate risk.



Starbucks Coffee Company

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Barista

  • Jul 2012 - Feb 2013

  Ann Arbor - Engaged in suggestive selling through interacting with customers - Provided quality beverage to customers in an efficient manner - Maintained quality store operation by managing inventory, store cleanliness, and cash handling