Operations Manager

• Aug 2015 - Present

Volunteer Team Leader

• Jun 2014 - Aug 2015

Career Break

• Mar 2010 - Jun 2014

Supply Chain Head (Tesco and then Asda Teams)

• Dec 2006 - Apr 2010

 Highly customer focused role involving understanding these sophisticated customer’s needs in order to find common goals and develop opportunities to improve service levels whilst also reducing cost in the joint supply chain. Worked with ASDA’s supply chain director on industry leading initiatives and developing creative solutions to ensure product availability on-shelf was maximised. Ensured Key Performance Indicators were achieved through managing a cross functional team of demand and supply planners, warehousing, distribution and sales.  Line manager of four direct reports and responsible for their development, succession plans and performance reviews

Supply Chain project team member

• Jul 2006 - Nov 2006

 Worked in a project team to increase efficiency and effectiveness of Nestle Russia’s end to end supply chain.  Identified and analysed all sources of bad goods and write-off, developed action plans for reduction and redesigned processes to reduce costs.

Customer Service Coordinator

• Sep 2003 - Jun 2006

 Ensured joint business targets across a range of ambient and chilled products were met, focusing on inbound and outbound service levels, stock holding and product availability. Worked within Tesco Head Office for six months to improve Nestlé’s understanding of their needs and processes in order to increasing availability of our confectionery.  Maximised efficiencies and reduced cost to serve in line with both company’s defined strategies by liasing with distribution, supply chain, customer depots and commercial. Line manager for a team of three customer service executives.

Demand and the Senior Demand Planner

• Sep 2000 - Aug 2003

 Co-ordinated budget setting process for confectionery to provide business forecasts. Agreed monthly phasing plans with cross-functional team of senior managers.  Successfully co-ordinated the implementation of and cut-over to a new planning tool (SAP APO) without any disruption to supply and held training sessions for the new users.  Produced demand forecasts by brand through in-depth analysis of sales forecasts, promotion plans and historical performance combined with knowledge of marketing activity and sales targets.  Ensured supply to market of these brands by monitoring all aspects of the Supply Chain to achieve 98.5% customer service whilst balancing inventory targets.  Proactively managed and resolved short supply situations. Successfully delivered several major new product launches.

Supply Chain Graduate Management Scheme

• Sep 1998 - Aug 2000

 Joined Nestlé UK after graduating and initially undertook four six-month training placements across Purchasing and Supply Chain Planning