Core Gaming Programme Lead

• Nov 2022 - Present

Digital Programme Management Consulting

• 2022 - 2022

Digital transformation consulting services ► Continuing to support digital transformation projects for Cambridge English with programme management services via associate network ► Engaging in new projects including consulting for a visual arts startup and providing integral family history research for a historical novel Digital transformation consulting services ► Continuing to support digital transformation projects for Cambridge English with programme management services via associate network ► Engaging in new projects including consulting for a visual arts startup and providing integral family history research for a historical novel

Programme Director - Customer & Technology (Contract)

• 2019 - 2021

Key impetus behind a £MMM, 5-year digital transformation programme to deliver digital assessment capabilities. Introduced design-led product management and capability-driven technology solutions enabling the business to advance its strategic product roadmap. ► Mobilised a programme team of 140 people (13 workstreams) ► Advanced product maturity at pace and accelerated product speed to market ► Established a digital transformation roadmap focused on customer experience, technology innovation and operational efficiency gains ► Assembled a powerful leadership team drawing on personal delivery partner network ► Onboarded and nurtured relationships with major strategic software delivery partners ► Championed design-led, customer first, agile principles, enabling responsiveness to change, including Covid-19 ► Ignited operational flexibility, scalability and responsiveness through game changing technologies - Mulesoft integration, BPM and RPA solutions ► Achieved digital and innovation readiness; conducted a continuous education and comms programme ► Formed guilds, communities of practice, product leadership and digital product career pathways Show less

Digital Transformation Consultant (Contract)

• 2019 - 2019

Engaged by CEO to optimise the transformation approach for delivery of a new experience targeting opportunities in the casual user market and increased revenue. Performed a detailed evaluation of current product delivery. ► Developed a proposal, incorporating detailed cost modelling and roadmap ► Addressed inefficiency in product thinking and delivery by delineating a clear vision for an agile approach ► Identified opportunities for cost model optimisation, faster time to market and increased ROI ► Outlined a proposal for engaging 3rd party delivery partners to accelerate product and software engineering maturity Show less

Programme Manager - Global Proposition (Contract)

• 2017 - 2019

At the forefront of a global digital initiative to consolidate and enhance digital channels. Accountable for six large workstreams, in conjunction with technology and business teams in UK and US. Key contributor to agile transformation. Elevated B2B / B2C booking capabilities and experience. ► Integrated global Tristar executive car service network, expanding reach from 18 to 120 UK locations and international destinations ► Generated significant cost savings by onboarding a new, long-term nearshore development partner ► Developed and rolled out US B2C white label web booker focused on New York-based corporate clients ► Headed implementation of the global GTM strategy for a single global pricing engine ► Slashed international booking lead times by integrating global affiliate network with partners on the booking system ► Driving force behind a single customer view, unified global mobile apps and improved website experience for users ► Delivered early workstreams for implementation of Gigya identity & access management solution Show less

Programme Manager - Cambridge Core (Contract)

• 2015 - 2017

Led Agile transformation and delivery of new flagship digital product, Cambridge Core. Accountable for a global team of 130 and a £MM budget. ► Brought focus, cross-functional synchronicity and best practice to delivery across 16 workstreams ► Put in place customer-first principles to maximise customer experience gains ► Headed ground-up, in-house digital development and GTM of an industry-leading consolidated platform for 2M pieces of book/journal content ► Replaced and consolidated multiple legacy digital platforms (AWS cloud-hosted) ► Transformed software engineering function into a high-performing, agile onshore operation ► Activated a global business change programme for 400 internal business users ► Drove seamless transition to BAU with maximised business gains; optimised operational efficiency ► Coached in-house teams, deployed external consultants and expertly managed 3rd party supplier relationships Show less

Programme Manager

• 2006 - 2014

Recruited to lead major, £MM technology transformation programmes, including data centre initiatives, across the full DMG estate, including work for managed service clients, Evening Standard and Independent. Switched focus to B2C marketing and eCommerce projects from 2012. Led teams of up to 30 people. ► Amalgamated and transformed all major business systems for the Evening Standard and Independent as leader of a £MM, 15-month B2B programme. ► Realised superior customer service for Daily Mail customers by consolidating customer services into one outsourced call centre provider. ► Directed a high-profile, £MM editorial publishing system replacement for Daily Mail, Mail on Sunday, Metro and Evening Standard. ► Maximised the ROI generated by DMG’s digital brands, notably elevating the value proposition and scope for revenue growth of the mymail.co.uk customer loyalty scheme (400K users). Show less

Editorial Systems Manager, Information Technology

• 2002 - 2006

Information Technology Support Specialist

• 1993 - 2002

► IT Support, Pathology – Dunedin School of Medicine, 1995-2002 ► IT Support & Production Editor, Educational Assessment Research Unit, 1993-2000 ► Research Assistant | Helpdesk Advisor | Student IT Services Coordinator, 1993-1996 ► IT Support, Pathology – Dunedin School of Medicine, 1995-2002 ► IT Support & Production Editor, Educational Assessment Research Unit, 1993-2000 ► Research Assistant | Helpdesk Advisor | Student IT Services Coordinator, 1993-1996