Principal Consultant

• Mar 2020 - Present

Senior Management Consultant

• Mar 2013 - Feb 2020

As a Senior Consultant with 3Pillars Asia Pacific, I lead organisational transformation and operational efficiency projects. Working closely with business leaders to understand strategic objectives and the drivers behind the need for change, developing clear program roadmaps, project plans and change strategies to execute manageable and sustainable change. As a Senior Consultant with 3Pillars Asia Pacific, I lead organisational transformation and operational efficiency projects. Working closely with business leaders to understand strategic objectives and the drivers behind the need for change, developing clear program roadmaps, project plans and change strategies to execute manageable and sustainable change.

Program Manager

• Oct 2017 - Jul 2019

As the Program Manager I was the accountable leader for all client projects. Managing and delivering Technology / Business projects, leading and influencing key stakeholders and users through interpersonal skills, negotiation and communication. Scheduling competing client deliverables and setting direction, removing blockers, articulating priorities for team members within the business. As the Program Manager I was the accountable leader for all client projects. Managing and delivering Technology / Business projects, leading and influencing key stakeholders and users through interpersonal skills, negotiation and communication. Scheduling competing client deliverables and setting direction, removing blockers, articulating priorities for team members within the business.

Change Management Consultant

• Mar 2017 - Sep 2017

Organisational Change Consultant

• Apr 2016 - Sep 2016

Developed a full change and communication strategy and implementation roadmap based on recommendations derived from a full Business Improvement review. Consulted on the development of the new operational model to drive business efficiency and deliver change program. Lead implementation of new operational structure including providing the support and tools to the Human Resources Manager to transition smoothly with clarity on process and minimise impacts on staff and business. Developed a full change and communication strategy and implementation roadmap based on recommendations derived from a full Business Improvement review. Consulted on the development of the new operational model to drive business efficiency and deliver change program. Lead implementation of new operational structure including providing the support and tools to the Human Resources Manager to transition smoothly with clarity on process and minimise impacts on staff and business.

Change Consultant

• Mar 2013 - Aug 2016

Lead Change Consultant on all stragetic initiatives of the Retail Business of Synergy including the award winning Customer Focus Program.

Project Manager

• Sep 2013 - Jun 2015

The Project Manager for;- an R&D project prototyping a responsive transactional portal, using customer pilot groups to shape the final design,- implementing new telephony functionality within the contact centre to improve customer experience,- the development of Business Intelligence systems capability to assist with customer segmentation modelling,- the full restructure of Synergy's Retail business to develop sales and performance capability in readiness for full retail contestability (including transitioning of staff to new teams, locations or outside of the business and on-boarding of new capability). Show less

Program Transition Manager

• Jul 2014 - Dec 2014

Lead the transition of an organisational change program into the business while ensuring all undying projects were delivered on time and on budget.

Project Manager

• Dec 2007 - Oct 2011

Change Manager

• Aug 2006 - Dec 2007

Senior Business Improvement Analyst

• May 2005 - Aug 2006

Project Consultant

• 2003 - 2004

Business Analyst

• 2001 - 2003