Senior Workplace Analyst and Data Knot Detangler

• May 2021 - Present

Founded 16 years ago, Puzzle Partners is one of Australia's leading workplace consultancy firms, collaborating with architects, project managers, builders and removalist partners to deliver more than 1100 workplace adventures for clients from all business sectors and all levels of government. We’re passionate about changing the world, one workplace at a time. We believe that workplace designed to meet tailored organisation purpose can be a catalyst for the transformation needed to deliver strategy, increase collaboration and productivity while driving efficiency. The benefits of space which supports future flexibility for organisations have never been clearer than now. Workplace strategy - We challenge our clients to imagine the possibilities of how their space can support them in the future and we use data, analysis and insight, and our deep experience, to help clients and architects create a workplace that is unique to the specific needs of our clients and their teams. Change management – Having a strategy and a new physical workplace is one thing but effectively using it is another. We help clients engage their leaders and people, build confidence and capability and ownership in adopting new ways of working, so that everyone is ready to use the new space together (which means that benefits can be properly realised). Transition – A change in workplace requires the physical movement/s of people, information and assets and is often one of the most visible and memorable elements of the transformation. This is not lost on us, and just as we support the people transition through change management, we equally support our clients by ensuring that physical transition of people, information and assets is seamless. As Workplace Analyst I am responsible for using data driven insights as an essential part of designing and transforming our workplaces. Show less

Board Member

• Jan 2020 - Present

Client Insights Senior Manager

• Jan 2012 - Apr 2020

Analysis of client feedback, qualitative and quantitative, to understand client expectations of business relationships to improve client satisfaction levels. Highly skilled user of Qualtrics for surveys, database reporting and analysis. Presentation to senior executives on market insights and client agendas in a dynamic and challenging market. Analysis of client feedback, qualitative and quantitative, to understand client expectations of business relationships to improve client satisfaction levels. Highly skilled user of Qualtrics for surveys, database reporting and analysis. Presentation to senior executives on market insights and client agendas in a dynamic and challenging market.

Consultant Hospitality & Operations

• Jan 2011 - Dec 2011

Analysed the pattern of usage of client entertainment facilities at sites around Australia. Designed and built a forecast model to aid in resource management and the budget process. Analysed the pattern of usage of client entertainment facilities at sites around Australia. Designed and built a forecast model to aid in resource management and the budget process.

Director Revenue Management

• Jul 2009 - Nov 2010

Optimising revenue through pricing and revenue management strategy via multiple distribution channels and different market segments. Forecasting occupancy and revenue for rooms and banqueting. Optimising revenue through pricing and revenue management strategy via multiple distribution channels and different market segments. Forecasting occupancy and revenue for rooms and banqueting.

Revenue Manager

• Nov 2006 - Jul 2009

Optimising revenue through pricing and revenue management strategies via multiple distribution channels and market segments. Forecasting occcupancy, rooms revenue and banquets revenue. Optimising revenue through pricing and revenue management strategies via multiple distribution channels and market segments. Forecasting occcupancy, rooms revenue and banquets revenue.

Revenue Manager

• Aug 2001 - Nov 2006

Optimising rooms revenue for a remote island resort through multiple distrbution channels and market segments. Forecasting rooms revenue and hotel occupancy. Working with transport partners to facilitate passenger arrivals. Managed and trained the Reservations team. Optimising rooms revenue for a remote island resort through multiple distrbution channels and market segments. Forecasting rooms revenue and hotel occupancy. Working with transport partners to facilitate passenger arrivals. Managed and trained the Reservations team.

Project Manager Olympics Division

• Dec 1996 - Dec 2000

Strategic planning on passenger movements through the airline's network for the Sydney 2000 Olympics. Project management for the Olympic Torch relay from collecting the Olymipc flame in Greece, to transport through 12 Pacific Island nations to arrival at Ayers Rock, Australia

Pricing Manager

• Jul 1992 - Nov 1996

Pricing and Revenue Manager for domestic, regional and international airline routes.