Experience

Bevel Payment Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Credit Risk Department Manager

  • Jul 2022 - Present

  Department-originating role responsible for creating new processes, workflows, and best practices in order to build and scale a new division of a fast-growing startup; acting as representative of the organization and managing relationships with merchant clients as well as partner acquiring bank underwriters and risk analysts; developing and maintaining an understanding of the credit risk environment and lifecycle; onboarding; communicating with clients, explaining the credit risk process where necessary, and ensuring that SLAs are met; handling highly sensitive financial data accurately and appropriately; managing an internal ticketing system; and working across departments, especially with the Client Support Manager, to guarantee a seamless client experience. Show less

• Client Support

  • Jul 2021 - Present

  Client-facing support role at a fast-growing startup responsible for a wide variety of account maintenance tasks; role primarily involved learning a specialization and growing relationships with acquiring bank representatives and merchant clients. Worked with the Office Manager and Client Support Manager to facilitate the creation of the Credit Risk Department; also developed an understanding of the day-to-day tasks, workflows, and tools of the organization including proprietary acquiring bank databases, IRIS CRM, POS terminals, and both internal and external tech support resources. Show less



The Brooklyn Strategist

• United States
• 1 - 100 Employee

• Supervisor of Enrichment Programs

  • Nov 2018 - Jun 2021

  Program leader role owning the enrichment experience and forging relationships with students, parents, schools, and the community; copywriting; creating program materials including curricula and training documents; identifying and capitalizing on areas of growth in the department; working across departments to facilitate operations and ensure program quality; managing schedules and notifying the community of dates and registration deadlines; maintaining rosters and determining staff placement; and training and providing support for staff. This position also involved an emergency transition to online programming during the lockdown of 2020; created new structures and curricula for online courses from the ground up and managed staff remotely from March 2020 - July 2020 Show less

• RPG Coordinator

  • Apr 2018 - Nov 2018

  Event organization, community outreach, and supervisory role which involved acting as a point of contact for all department inquiries, both internally and externally; copywriting; assisting in the creation of curricula and training materials; working across departments to identify opportunities for inter-department growth and to maintain smooth operations; and training and providing support for staff.

• After-School Counselor / Sales Associate

  • Sep 2016 - Apr 2018

  Teaching position using a curriculum which targets neurodevelopmental functions and social growth in children aged 6-14 through tabletop gameplay. Required strong familiarity with a wide variety of game rules and systems, the ability to engage a group and reach enrichment goals, and direct sales work both for the program and for the games included in the curriculum.