Fiona Lee

Customer Service Specialist at Braemac
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, Singapore, SG
Languages
  • English -
  • Chinese (Simplified) -

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Chow Ee Chin

I have had the pleasure of closely collaborating with Fiona, and I wholeheartedly recommend her as an exceptional professional in the workplace. In fact, she is the kind of person you want on your team when you're aiming to build a high-performance team that makes a substantial impact. When it comes to streamlining processes and driving operational efficiency, Fiona is a true whiz. She possesses an uncanny ability to navigate complex projects and deliver outstanding outcomes, all while fostering a positive team spirit. Her remarkable recruitment prowess is evident, as if she possesses a secret talent for discovering top-notch individuals. That's precisely what her teams feel like—an unstoppable force that consistently achieves sales excellence. However, Fiona's true distinction lies in her role as a Trainer and coach within the organization. She has an exceptional ability to transform novices into subject matter experts. Under her guidance, teams have learned to harness their full potential, elevating sales effectiveness to unprecedented heights. Witnessing her team's progress from confusion to champions, while simultaneously developing talents capable of leading their own teams, is truly inspiring. Fiona's passion for growth, operational excellence, and collaboration is infectious. She brings an invigorating energy to every project, inspiring those around her to push boundaries and achieve greatness. With her extensive experience and expertise, she becomes an invaluable asset to any organization fortunate enough to have her on board. In summary, if you're seeking someone who can revolutionize your organization, rally teams with finesse, and optimize your processes to peak performance, then look no further. Connect with Fiona and witness firsthand how her expertise can elevate your organization to new heights. Fiona, I extend my heartfelt gratitude to you for being an exceptional professional. The next organization fortunate enough to collaborate with you will indeed be blessed by your remarkable talents.

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Credentials

  • DevOps Foundation
    DevOps Institute
    Jul, 2021
    - Oct, 2024
  • ICAgile Certified Professional - Agile Product Ownership
    ICAgile
    Jun, 2021
    - Oct, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    May, 2021
    - Oct, 2024

Experience

    • Australia
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • Customer Service Specialist
      • Apr 2022 - Present
    • Singapore
    • Medical Equipment Manufacturing
    • 300 - 400 Employee
    • Business Analyst
      • Jul 2019 - Mar 2022

      - Supporting Microsoft Dynamic CRM (Customer Relationship Mgt), Power BI and SAP (ERP) (SD/MM modules) in terms of issue support, training, enhancement and improvements: - Work with Business Application Management team and external vendor in supporting day-to-day issues from users - Adherence to corporate governance framework in terms of master records; - Ensure processes are efficient across business functions and across regions and must not impede other functions from carrying out their activities; - Updating training manuals based on changes in the system configuration promptly; - Support integration testing, user acceptance testing, end-user training and Go-Live support - Monitoring records randomly by making sure its accuracy based on user’s day-to-day entry; - Creating knowledge base or know-how database and share with all users; - Provide refresher trainings to end-users to make sure accuracy of data inputs when there is a need Show less

    • Switzerland
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Team Lead
      • Oct 2007 - May 2019

      Achievement • Promoted to Team Leader in 4 years • Inside sales role – handling sales and RFQs for OEMs • Trust in Management to handle all confidential information • Setting up SOP for work processes • Process implementation • Provide full trainings on company CRM to internal staffs & Distributors • Involvement in new hires selection • Providing orientation and trainings for new hires • Manage a team of Administrators • Salesforce CRM power user Primary Job Description HR • Screening and hiring sales admin • Provides orientation for new sales and sales admin • Provides training for new sales and sales admin hire (local & overseas) • Specialized training of CRM – Salesforce to all staffs Sales Operations • Establish, build and maintain strong relationships with customers • Handle marketing qualified leads from all channels from potential clients and pre-qualify their needs • Handle inbound enquiries from various channel • Prospect & manage entire sales cycle • Updating database with latest project information • Report on monthly, quarterly and annual sales targets and deliver competitive business insights, trends and analysis to drive ongoing performance improvements • Annual sales budget planning • Forecast planning to minimize logistic risk Team Lead • Handles a team of 11 members across APAC region • Set the targets for the team and track the performance at team and individual level • Set up and implement processes to enhance work efficiency • Improve sales and technical competency via mentoring; support individual professional development and growth • Design and conduct induction to new Sales and Admins hires Marketing Coordination • Distribution of marketing materials • Maintaining marketing expense budget • Exhibition and conferences/seminars coordination • Setting up of booths Show less

    • Mexico
    • Marketing and Advertising
    • Sales Executive
      • Aug 2006 - Sep 2007

      • Source & introduce new gifts for corporate client • Brainstorm with new ideas to market new products • Send out proposal & prepare quotation • Handling client’s requirements • Solving complains & special customization • Liaising with local & China suppliers • Source & introduce new gifts for corporate client • Brainstorm with new ideas to market new products • Send out proposal & prepare quotation • Handling client’s requirements • Solving complains & special customization • Liaising with local & China suppliers

Education

  • Murdoch University
    Bsc. Of Commerce, HR & Business Management
    2008 - 2010
  • Murdoch University
    Bachelor of Commerce (B.Com.), HR & Business Management
    2008 - 2010
  • Singapore Polytechnic
    Diploma, Intermedia/Multimedia
    2001 - 2004

Community

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