Experience

Greater Birmingham and Solihull Local Enterprise Partnership

• United Kingdom
• Public Policy Offices
• 1 - 100 Employee

• Project Delivery Officer

  • Jan 2022 - Present



Veolia

• France
• Environmental Services
• 700 & Above Employee

• Human Resources - Employee Relations / Organisational Development

  • Aug 2020 - Jan 2022



Total Life Changes

• Independent Business Owner (part time)

  • Jul 2016 - Jan 2022

  Natural pure products for your health and wellbeing, including the tried and tested 'lose 5lb in 5 days ' Iaso Tea detox programme ...... intrigued? Drop me a line. Natural pure products for your health and wellbeing, including the tried and tested 'lose 5lb in 5 days ' Iaso Tea detox programme ...... intrigued? Drop me a line.



University of Wolverhampton Science Park Limited

• Project Officer - Business Solutions

  • Feb 2018 - Aug 2020

  Project Officer Project Officer



University of Wolverhampton Science Park Limited

• United Kingdom
• Research Services
• 1 - 100 Employee

• PA to Director - Business Solutions

  • Aug 2017 - Dec 2017



Omega Training Services Limited

• United Kingdom
• Education Management
• 1 - 100 Employee

• Trainer / Team Leader / Customer Services Advisor

  • Nov 2013 - Aug 2017

  Main responsibilities:Managing the Customer Services team. Delivering Induction programmes, Safeguarding, Equality & Diversity and Health & Safety Awareness Duties also include:• Safeguarding of team. • Monitor and support team members to ensure inductions are completed.• Train up new staff • Monitor staff performance. • Attend weekly Team Leader meetings. • Preparation of formal reports to Management Team • Ensure all learners have a thorough induction into their chosen qualification. Inductions are to be of a high standard, following the induction process. • Ensure that CQM is kept up to date and all leads are contacted within the agreed timescales.• Employer Health and Safety’s for new business, ONA’s and Employer Service Level Agreements to be completed and updated. • Ensure BCM is up to date, detailing all correspondence to show a clear audit trail. • Attend monthly meetings with the Business Support Manager. • Refer learners to the Curriculum Manager if initial assessment results are low following induction. • Conduct weekly team meetings. • Conduct monthly standardisations with the Customer Service team and report back to the Business Support Manager. • Ensure audits are completed on employer files and on Business Contact Manager. • Ensure all customer complaints, comments and compliments are documented and passed onto the Business Support Manager to respond to. • Refer all concerns to the Business Support Manager. • Ensure all Quality Cycle activities are completed on time.



Imtech Process

• HR / Learning & Development

  • Jan 2013 - Oct 2013

  Duties included:• Co-ordination & administration of all in-house / open courses• Management of e-learn system• Identifying HSE / compliance training matrix requirements • Maintaining training budget information• Managing the Occupational Health programme• Processing Leaver, Re-deployment details Duties included:• Co-ordination & administration of all in-house / open courses• Management of e-learn system• Identifying HSE / compliance training matrix requirements • Maintaining training budget information• Managing the Occupational Health programme• Processing Leaver, Re-deployment details



PricewaterhouseCoopers

• HCCS - Learning & Development Team

  • Aug 2012 - Dec 2012

  My responsibilities included:• Co-ordination of in-house training from initial set-up to delivery• Liaising with PWC Associates• Maintaining accurate records My responsibilities included:• Co-ordination of in-house training from initial set-up to delivery• Liaising with PWC Associates• Maintaining accurate records



Age UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Regional Training Co-ordinator

  • Jun 1998 - Jun 2012

  Responsibilities included:• Co-ordination of in-house training (national)• Contracting clients and associate trainers• Recruiting associate trainers• Managing associate trainer bank• Liaising with external training providers• Raising purchase orders and invoices, managing budget administration• Project management (Pre-Retirement / Observation & Evaluation)• Managing evaluation & observation process• Attending events and exhibitions (national)• Equality Diversity Ambassador (Cannock Centre)• Internal ISO Auditor



Dr Hulme & Miller

• GP Fundholding Assistant

  • May 1994 - Jun 1997



West Birmingham Health Authority

• PA to Director of Midwifery

  • Apr 1990 - Nov 1994



West Midlands Police HQ

• Personnel Administrator

  • Mar 1988 - Apr 1990