Records and Customer Service Coordinator

• Sep 2022 - Present

Records Officer

• Oct 2020 - Sep 2022

Records Management Officer

• Jun 2020 - Sep 2022

Casual part-time contract reviewing and updating Policy and Procedure documents for Registered Training Organisation / Group Training Organisation. Appraisal of stored student and administration records for disposal. Provision of advice on up-to-date records management legislation and practices applicable to RTOs and GTOs. Casual part-time contract reviewing and updating Policy and Procedure documents for Registered Training Organisation / Group Training Organisation. Appraisal of stored student and administration records for disposal. Provision of advice on up-to-date records management legislation and practices applicable to RTOs and GTOs.

Records Management Officer

• Oct 2019 - Jun 2020

Full-time casual contract role assessing records management policy and processes, particularly archival and sentencing of records for disposal or transfer to National Archives. Creation of records induction / training and records procedures documents; plus delivery of staff training by PowerPoint sessions. Creation of instruction procedures for use of Archive Manager files database system. Appraisal and disposal of large volumes of records across all areas. Provided records services across Administration, HR, Corporate Services, Operations, Hospital / Health Services and Power Services offices.

Intelligence Support Officer

• Oct 2018 - Sep 2019

Records Management role for 3 units within Warrnambool Police - Sexual Offences and Child Abuse, Domestic Violence and Registered Sex Offenders. Creation of electronic investigation 'shells' (data folders) in an agency-specific data management system. Scanning of documents to shells and archiving of hard copies. Researching man Police data base to locate and link relevant information into investigation shells to assist Police Officers. Assisting staff in use of data base. Records Management role for 3 units within Warrnambool Police - Sexual Offences and Child Abuse, Domestic Violence and Registered Sex Offenders. Creation of electronic investigation 'shells' (data folders) in an agency-specific data management system. Scanning of documents to shells and archiving of hard copies. Researching man Police data base to locate and link relevant information into investigation shells to assist Police Officers. Assisting staff in use of data base.

Records Management Officer

• Jul 2016 - Jul 2018

Temporary full-time 2-year contract - Records Management Officer assisting Records Coordinator with all day-to-day records management functions in this Local Government organisation. Participation in ongoing large-scale back-scanning / digitisation project involving building, health and planning licenses and plans; and property files. Created records procedures for processing of mail items. Assisted with training and mentoring of an Indigenous Records Officer Trainee for 1 year. Acting Records Coordinator when required to cover leave.

Long Service Leave

• Apr 2016 - Jun 2016

Records Coordinator

• Dec 2007 - Apr 2016

I manage a team of 3 Records Officers, coordinate the accurate and efficient running of the Records Dept,and facilitate the education and training of all staff in the use of the electronic Records system. I am involved with setting up induction procedures for new staff, procedure manuals for Records staff and others, and the ongoing improvement of Records practices across the organisation. I assist staff to know the Records system better to get the best out of it when completing their assigned duties. I am responsible for processing Freedom of Information claims, assessing archived records for disposal, and the capturing of all Vital Records for the organisation's business continuity. I continue to strive towards our goal of a more paperless Records system. I enjoy delving into the Shire's archived older files to capture it's history electronically so that information can be used today, tomorrow and always. In 2016 I wrote a RDP - Records Digitisation Plan - for Council's endorsement. The plan facilitates day-boxing of scanned hard-copy documents for disposal after a 6-month period.

Acting Records Coordinator

• Apr 2013 - Jun 2013

Acted in this role after the resignation of the incumbent, and sat on the recruitment panel for the successful incoming candidate. Managed a team of 3 Records Officers, dealing with all manner of staff and Records issues.

Contract Archivist

• Sep 2012 - Jun 2013

Assessed, catalogued and archived over 1500 boxes of records from 4 former Victorian Shire Councils, which had amalgamated in 1995 to form the current Shire of Macedon Ranges. Disposed of records according to the VIC Retention & Disposal Authority, liaising with the Public Records Office of Victoria and local Historical Societies to do so. Made retained records and files available to staff electronically for research purposes.