Experience

Four Js Development Tools

• United States
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Nov 2015 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Developer

  • Aug 2008 - Apr 2015

  Produced online documentation for asset management and facilities management software. Tested help center builds and translated documentation. Analyzed calls to support and forums on social media to determine improvements and future directions for documentation.



SAP

• Germany
• Software Development
• 700 & Above Employee

• Technical Writer

  • Aug 2005 - Aug 2008

  Produced online documentation for Enterprise Resource Planning (ERP) software. This included help files, training materials, and business scoping documents. I was also involved in copy-editing and in developing standards and guidelines.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Technical writer

  • Feb 2005 - Aug 2005

  Edited installation and programmer’s guides for use in the telecommunications industry.



TEC Idiomes

• English language teacher

  • Feb 2004 - Jun 2004

  Taught English as a foreign language (EFL) to small groups of adults and children. This included classes in business English.



Graham Technology Ltd

• Technical writer

  • Feb 2000 - Dec 2003

  Produced online and printed documentation for Customer Relationship Management (CRM) software. This included user guides, programmer’s guides, installation guides, and training material.



Delphi Software

• Technical writer

  • Feb 1998 - Feb 2000

  Worked as part of a technical writing team, writing printed and online content for various companies in the technology industry. These companies included Compaq, Peregrine (now owned by Trintech), and Corel.



Infopoint Systems

• Multimedia developer

  • Feb 1995 - Oct 1997

  Programmed touch screen point-of-information systems using Macromedia Authorware Professional.