Experience

Paterson Health & Social Care

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Client Consultant, Booking Consultant

  • Sep 2015 - Present

  • Ensuring a high level of service is delivered to both clients and agency staff to maintain an effective recruitment service. • Liasing with nursing and medical personnel and clients, setting up client accounts and meetings, supplying suitable staff, keeping records of all bookings and inputting them on the system, sending booking confirmations and reports and making sure relevant documents are in place. • Keeping the branch manager and my colleagues informed of any potential new business, competition & maximising business development. • Handling complaints from clients and temporary workers in a professional, efficient manner and following the company's complaint & safeguarding procedures. • Supporting my team and ensuring performance is met to meet KPI's and maximise branch growth. Show less



Diesel

• Apparel & Fashion
• 700 & Above Employee

• Assistant manager, Supervisor, Visual Merchandiser, Sales Assistant

  • Oct 2006 - Sep 2015

  I was first employed as a sales assistant and worked part time along with my hairdressing job and then promoted to a full time sales assistant, store visual merchandiser, key holder, store supervisor and assistant manager. • Gaining a good knowledge of the company and products. Using excellent organisation skills, ensuring that the shop floor was ran efficiently and effectively on a daily basis, I aimed to make the maximum profit possible & monitored the sales of each department. • I was responsible for all staff, supporting the store manager & fully managed a team of 40, ensuring high levels of customer satisfaction, staff training, managing rotas & all departments of the shop floor, dealing with the stores takings, cashing up and analysing sales reports. • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Developed strategy to increase sales and drive profits. • Conducted weekly staff meetings to motivate staff members, addressed any concerns, answered any questions, took on ideas, planned improvements and evaluated progress towards goals. • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. • Reviewed sales and gross profit report to assess company efficiency. • I kept up to date with fashion trends and competitors, money mapped the store areas and always looked for ways to increase sales and improve efficiency of the team. Show less



Andrea and Achille

• Receptionist

  • Aug 2009 - Nov 2009

  • Welcoming clients, selling hair products & services. • Booking appointments and updating client records. • Taking payments and end of day cashing up.

• Hairstylist

  • Mar 2009 - Aug 2009

  • Client consultation and advice• Cut and blowdrying• Styling and restyling• Coloring hair using a mix of all hair colouring techniques • Damaged hair treatments