Experience

MAKE PROJECTS LTD

• Canada
• Construction
• 1 - 100 Employee

• Project Manager

  • Oct 2023 - Present



Notting Hill Genesis

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Development project manager joint ventures

  • Dec 2020 - Oct 2023

• Redevelopment Project Manager

  • Oct 2019 - Dec 2020

  Five years working for one of London's leading Housing Association's, I am now focusing on the redevelopment and regeneration of NHG's underutilised land and older stock in disrepair.



Notting Hill Housing Group

• Regeneration Project manager

  • Apr 2018 - Oct 2019

• Sales Contact Centre Manager

  • Apr 2017 - Apr 2018

  managed the contact centre responsible for booking customer in view properties answering queries and registering with Notting hill

• Sales Consultant

  • Apr 2016 - Apr 2017

  sold Shared Ownership property all across London

• Team Coordinator

  • Jul 2015 - Apr 2016

  responsible for coordinating and assisting the Shared Ownership sales team selling property



Love Home Swap

• United States
• Travel Arrangements
• 1 - 100 Employee

• Membership Consultant

  • Apr 2015 - Jun 2015

  Main duties include: • Contacting potential customers using warm leads generated from online marketing, building strong rapport over the phone and via email to sell yearly memberships to the Love Home Swap online platform. • Work individually and as a team to reach and exceed monthly targets. • Personally manage customer accounts, liaising directly with new and existing customers providing information about the website and memberships whilst also dealing with customers queries. • Manage time efficiently to ensure all leads are contacted within a given time frame, attained an above average call rate and prioritised efficiently to ensure all locations worldwide where contacted within a convenient time-frame for the customer. • Designed report which interpreted a cognition for the number of leads lost throughout sales team and solutions for improvement, in which a more efficient time management procedure was implemented within teams daily pipeline. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Outbound Consultant

  • Dec 2014 - Mar 2015

  Consultant for Lloyd,s banking group Outbound department.Main duties include:• Contacting existing customers to invite them into their branch for the purpose of a customer review to complete the full customer journey. Explaining to the customer how this service works and how it may benefit them.• Being knowledgeable about the range of products offered, keeping up to date with interest rates and utilising skills and resources to increase productivity. E.g. developing product handouts for team members increasing colleague confidence, knowledge and performance when speaking to customers building rapport and increasing our statistics as a team.• Maintaining a high level of customer service, representing each brand Lloyd's, Halifax & Bank of Scotland whilst ensuring my statistical goals are retained.• Assigned role of "​ Customer Journey Champion"​ by team manager as part of development. Responsible for ensuring team expectations are being met and building teams core knowledge by researching and presenting handouts of all Lloyd's Banking Group products available and their competitors. Running weekly meetings, accommodating risk department when analysing outbound processes and being a role model for team in terms of behaviors and performance.• Attended workshop with Branch Manager and Consultants, providing feedback for branch on our processes and receiving feedback to ensure procedures run smoothly and the customer receives the best service possible. Show less

• Inbound Fraud Operations Consultant

  • Aug 2014 - Dec 2014

  Customer service representative (with Concentrix) hired by Lloyds banking group fraud operations department.Main duties included:• Receiving inbound calls from Lloyd's, Halifax and Bank of Scotland customers.• Responsible for investigating fraud claims, deciding the outcome, refunding customers where suitable and educating customers on the prevention of fraud.• Carrying out high level security account access questioning.• Resolving and recording various customer complaints, in accordance with the Financial Conduct Authority approved procedure.• Maintaining a high level of customer service satisfaction, instilling confidence and trust in our customers whilst ensuring my statistical goals were retained.• Efficiently operating a minimum of five different computer systems simultaneously• Elected Spokes person on behalf of Concentrix team - acting on behalf of my colleagues raising any queries or issues they had for management.• Working individually and as a team to ensure all customers receive a great telephony experience. Show less



Skinny Malinky's Real Juice & Super Foods

• Titanic quarter, Belfast BT39DT

• Manager

  • Nov 2013 - Aug 2014

  In charge of smooth running of business, multi-tasking on a daily basis Main responsibilities include: - Managing businesses Accounts - Overseeing employment and pay role - Marketing and advertising - emails, social media, delivering flyers, - Networking with suppliers and potential customers - Daily Juicing & Packaging In charge of smooth running of business, multi-tasking on a daily basis Main responsibilities include: - Managing businesses Accounts - Overseeing employment and pay role - Marketing and advertising - emails, social media, delivering flyers, - Networking with suppliers and potential customers - Daily Juicing & Packaging



The Groove Train

• Australia
• Hospitality
• 1 - 100 Employee

• Manager

  • Jan 2013 - Sep 2013

  In charge of running the restaurant on a daily basis. Key Responsibilities: - Managing staff - Controlling Stock - Reconciling the tills - Ensuring customers are satisfied - Barista In charge of running the restaurant on a daily basis. Key Responsibilities: - Managing staff - Controlling Stock - Reconciling the tills - Ensuring customers are satisfied - Barista



QEnergy Limited Australia

• Australia
• Utilities
• 1 - 100 Employee

• Sales Consultant

  • Jan 2012 - Jan 2013

  As a sales consultant it was my responsibility to connect with potential customers over the phone and encourage them to choose QEnergy as their electricity supplier. I would build relationships over the phone gaining the trust and respect of my customers and I would manage their electricity accounts personally. I was also Leader of the Rewards & Recognition Team. This involved setting up monthly themes in the office and rewarding the sales consultants for achieving targets with prizes related to each theme. As Leader it was my responsibility to assign tasks to each member of the team. IE. Who would be responsible for purchasing the necessary things required to set up the theme or who would decorate the office. I also had to ensure the themes were within budget. Show less