Fiona Hamilton
Head of Client Success at CTS- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Matt Torrens
Fiona possesses a natural ability to build long-term relationships based on trust through commitment, creativity and resilience. She has truly embodied our mission to put the customer first and help solve issues wherever possible, always with enthusiasm, positive energy, and attentiveness. Fiona brings an elevated level of professionalism to customer success, consistently improving internal processes and third-party relationships to benefit her clients. Working with Fiona, witnessing her skill, passion, and unwavering support has been both a privilege and a pleasure. I wholeheartedly and highly recommend Fiona and would jump at the chance to work with her again, myself.
Shaun C.
We meet many people every day, but only some leave a mark on you, and one of them is Fiona. She leads by example. She always kept the team morale up, and her ability to work through any crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such a professional.
Matt Torrens
Fiona possesses a natural ability to build long-term relationships based on trust through commitment, creativity and resilience. She has truly embodied our mission to put the customer first and help solve issues wherever possible, always with enthusiasm, positive energy, and attentiveness. Fiona brings an elevated level of professionalism to customer success, consistently improving internal processes and third-party relationships to benefit her clients. Working with Fiona, witnessing her skill, passion, and unwavering support has been both a privilege and a pleasure. I wholeheartedly and highly recommend Fiona and would jump at the chance to work with her again, myself.
Shaun C.
We meet many people every day, but only some leave a mark on you, and one of them is Fiona. She leads by example. She always kept the team morale up, and her ability to work through any crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such a professional.
Matt Torrens
Fiona possesses a natural ability to build long-term relationships based on trust through commitment, creativity and resilience. She has truly embodied our mission to put the customer first and help solve issues wherever possible, always with enthusiasm, positive energy, and attentiveness. Fiona brings an elevated level of professionalism to customer success, consistently improving internal processes and third-party relationships to benefit her clients. Working with Fiona, witnessing her skill, passion, and unwavering support has been both a privilege and a pleasure. I wholeheartedly and highly recommend Fiona and would jump at the chance to work with her again, myself.
Shaun C.
We meet many people every day, but only some leave a mark on you, and one of them is Fiona. She leads by example. She always kept the team morale up, and her ability to work through any crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such a professional.
Matt Torrens
Fiona possesses a natural ability to build long-term relationships based on trust through commitment, creativity and resilience. She has truly embodied our mission to put the customer first and help solve issues wherever possible, always with enthusiasm, positive energy, and attentiveness. Fiona brings an elevated level of professionalism to customer success, consistently improving internal processes and third-party relationships to benefit her clients. Working with Fiona, witnessing her skill, passion, and unwavering support has been both a privilege and a pleasure. I wholeheartedly and highly recommend Fiona and would jump at the chance to work with her again, myself.
Shaun C.
We meet many people every day, but only some leave a mark on you, and one of them is Fiona. She leads by example. She always kept the team morale up, and her ability to work through any crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such a professional.
Credentials
-
End-point assessment: Level 5 Operations/Departmental Manager (Distinction)
ILMAug, 2020- Nov, 2024 -
CYBSAFE CERTIFICATION IN SECURITY AWARENESS
CybSafeAug, 2019- Nov, 2024
Experience
-
CTS
-
United Kingdom
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Head of Client Success
-
Apr 2021 - Present
-
-
-
Sprout Technologies Ltd (SproutIT) [CTS]
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Head Of Client Services
-
Jan 2018 - Jun 2021
-
-
Key Account Manager
-
Jun 2016 - Dec 2017
-
-
-
OLM Systems
-
United Kingdom
-
Software Development
-
1 - 100 Employee
-
Product Manager
-
Jan 2015 - Jun 2016
-
-
-
Advanced
-
United Kingdom
-
Software Development
-
700 & Above Employee
-
Product Manager
-
Apr 2014 - Jan 2015
Responsible for Integrated Partner Products & Chambers case management solutions, I have strong customer focus balanced with commercial acumen. The primary tasks in this role include; - building relationships with internal and external stakeholders to establish needs and business problems, - using this feedback to develop strategy and plan roadmap for products; - go to market activities including developing sales collateral, pricing and messaging; - managing relationships and collaborating with partners to remove barriers to progress. Show less
-
-
Barristers Product Consultant
-
Oct 2012 - Apr 2014
Working with the CMO developing strategy, leveraging market and product knowledge to support the retention of clients.Primary Responsibilities: Segmentation analysis, strategy development for product positioning Identifying barriers to success and work across the business Managing and driving strategy execution to retain clients Competitive analysis Identifying Partnering opportunities Key messaging and competitive positioning Providing support to sales team to ensure positioning is to point Reporting regularly on progress against objectives and plans Show less
-
-
Product Manager (Barristers)
-
Oct 2009 - Oct 2012
•Responsible for 4 products each at varying stages in product lifecycle•Driving product roadmaps and requirements, communicating with development teams on shore and off shore•Working within PDLC, waterfall and agile methodologies with off shore and on-shore development teams•Planning and scoping releases of each product in line with market and legislative requirements•Gathering customer and market requirements through research, workshops and site visits•Creating and communicating vision for products in line with business strategy•Transitioning products across business for customer rollout (i.e. go to market)•Liaising with marketing team to promote product and transmit information to client base•Communicating and collaborating with internal customers and stakeholders•Liaising with regulatory and Governmental bodies to ensure early sight of future changes and requirements of product to influence outcomes Show less
-
-
-
IRIS Software Group
-
United Kingdom
-
Software Development
-
700 & Above Employee
-
Professional Services Manager
-
Oct 2007 - Dec 2009
•Management of project managers, implementation and training staff within Barrister division •Reporting to senior management of utilisation and realisation of team •Planning and driving software installations and upgrades •Planning and arrangement of projects •Post implementation reviews •Upselling and opportunity spotting •Increased realisation in team over 6 month period •Management of project managers, implementation and training staff within Barrister division •Reporting to senior management of utilisation and realisation of team •Planning and driving software installations and upgrades •Planning and arrangement of projects •Post implementation reviews •Upselling and opportunity spotting •Increased realisation in team over 6 month period
-
-
-
Mountain Software
-
Software Development
-
1 - 100 Employee
-
Training Manager
-
Oct 2004 - Oct 2007
-
-
-
-
Trainer
-
2000 - 2004
-
-
Service Desk Team Leader
-
1999 - 2000
-
-
Education
-
1988 - 1993
Grove Academy, Broughty Ferry, Dundee
Community
