Dispensary Manager

• May 2018 - Present

Dispensary Manager Dispensary Manager

Area Manager

• Nov 2016 - May 2018

Region Co-Ordinator

• Apr 2016 - Sep 2016

Franchise Liaison

• Nov 2014 - Sep 2016

Temporary Area Manager

• Jun 2015 - Mar 2016

Sales and Marketing Coordinator

• Nov 2014 - Jun 2015

Temporary Area Manager

• Jun 2014 - Nov 2014

Pharmacy Manager

• Oct 2008 - Jun 2014

-I am responsible for the management and motivation of my pharmacy team, to achieve the goals that are set out for us and also to set challenging but achievable objectives for all team members.-These goals are decided by such items as retail figures, rx items, generic and pi figures, margin, working hours, store standards, stock control, cash management and more.-I must ensure that the store is in comliance with company and statutory regulations.-I encourage team development by coaching, encouraging and delagating.-Most importantly I must ensure our customers are satisfied, this is done by providing great customer service, providing products that our customers what to buy, providing advice that benefits our customers and providing a service that our customers wish to return to.

Project Coach

• Apr 2007 - Oct 2008

-This was a Best Practice Project for 72 stores in the company, I was responsible for 18 of these. -I was involved in the writing of training packs and manuals for the stores. -I was part of the team that ran training sessions for store colleagues including training workshops. -I worked with store managers and their teams to implement the best practice tool kit that was designed. This was a coaching role rather than managing. -Worked closely with my Area Manger to ensure that best practice was maintaned in these stores.

OTC and Dispensary Assistant

• Dec 2005 - Apr 2007

-This was a new opening, so a huge part of my role was to build up new working relationships with new patients, local doctors, nurses, secretaries and local businesses, we did this successfully. -My role involved the selling of otc products to customers while providing them with accurate and helpful information on symptoms and products. -Dispensing of patient medication accurately in line with regulatory and company poilcies under the direct supervision of the pharmacist. -Stock control and cash management duties also played a big part of my role. -On two seperate occasions I had the opportunity to be acting Manager when my manager was on leave for longer periods of time. -I also had the role of Area Rejects Expert, whereby I went out to stores, helping them to reduce outstanding rejects for payment and also coaching these dispensary teams in the prevention of future rejects.

Customer Service Advocate

• Dec 2002 - Sep 2004

-Provdided a high level of customer satisfaction for credit card holders in the UK and Ireland, through the taking of inbound calls. Dealing with queries, complaints and the maintaining of their accounts. -I was also responsible for the education, training and coaching of newer colleagues on the team. -I also had the responsibility of being the department Timesheet Co-ordinator whereby I liased with the payroll department on a regular basis, this let to my secondement to the HR department for two months. -During my time at MBNA, my appraisals were always of excellent standard and I received two commendations also, one from a customer and one from the MD.