Experience

Certikin

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Technical Administrator/Advisor

  • Jan 2014 - Present

  January 2014 ­ CurrentCertikin International Limited – Technical Sales Advisor/AdministratorMultinational group of leisure companies established for 50 years, UK marketleader. Prepare written sales quotations Co­ordinate sales projects including processing orders, liaising withfactories, suppliers and customers Ensuring stage payments are made in line with contracts Supporting sales manage ensuring follow up tasks and paperwork completedefficiently. Providing excellent customer service to increase product sales Dealing with enquiries by telephone and e mail from customers, architectsand specifiers Assess and prepare quotations of required repair/servicing work of Certikinand other supplier products Manage appointment diary



KCI Medical Ltd

• After Sales and Maintenance Contracts

  • Apr 1993 - Jul 2013

  KCI Medical Limited – After Sales and Maintenance ControllerInternational wound healing and regenerative medicine suppliers with approx. 3000 employees.Manage service/maintenance contract activity -including new and renewal quotes, recording, monitoring and completion to a professional standard. Issue and monitor all contract documentation.Maintain contract database-accurate input of all customer detailsPrepare all sales quotationsProcess all capital and spare part sales ensuring operational and financial aspects are delivered in a timely and professional mannerAdvise and identify customer requirement – parts, repairs, maintenance, technical adviseEnsure all processes meet internal and external legal complianceMaintain the After Sales and Service Contract price and spare parts listProviding bespoke support to individual customer requirementsResolving customer complaints following company procedures and rectifying the problem.Responsible for the quotation, arrangement and completion of all customer technical training requirementsWorking to achieve personal and company targetsMaintain the contract diary ensuring all PPM visits are completed in a timely manner



Acelity

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Service & Maintenance-After Sales

  • 1993 - 2013