Experience

Vector Advanced Metering Services (Australia) Pty Ltd

• Australia
• 1 - 100 Employee

• Product Manager

  • Apr 2019 - Present



Momentum Energy

• Australia
• Utilities
• 200 - 300 Employee

• Residential Segment and Product Manager

  • Jun 2018 - Nov 2018

  Responsible for managing Mass Market Electricity & Gas Products for Momentum residential and SME customers. Key Achievements • Build, delivery and launch of a new Solar Energy proposition ‘Solar Step-up’ in the Victorian Market in a 3 Month timeframe. • Development of a Momentum Competitor analysis in the marketplace and differentiators which was used by the Front-line teams to counteract competitor offerings. Responsibilities • Manage Residential mass market gas and electricity products to ensure products were optimised throughout their lifecycle based on customer and front-line feedback. • Ensure that products developed were aligned to Momentum’s acquisition and retention goal. • Led product development roadmap initiatives and use segmentation insights to inform product development roadmap. • Tracking of product performance and implementing corrective actions when required • Working collaboratively with Pricing team to manage competitive position. • Working within cross-functional teams as the Product expert for change and enhancement projects • Provide strong governance and direction to the business on existing products, ensuring compliance obligations are met



VicTrack

• Australia
• Government Administration
• 300 - 400 Employee

• Product Manager

  • Nov 2016 - Jun 2018

  Company Profile: VicTrack Telecommunications is responsible for managing and delivering Telecommunications services to public transport operators in Victoria. Role Purpose: End-to-end responsibility for delivering the Business Products roadmap, driving strategic vision for customers and identifying new avenues of growth with effective project and planning principles. Creation of a service catalogue that defined both the commercial and technical parameters and features of each product. Achievements • April 2018: Delivery of the VicTrack Service Catalogue with clearly defined product offerings. This enabled the business to offer repeatable services to customers with standard configurations, pricing and discounts. • Built a new pricing model that created sustainable pricing for products and services and enabled the Account Managers to win competitive contracts. • Delivered a Competitiveness Audit in conjunction with an external Consultancy firm that provide analysis and insights to senior management on VicTracks competitive position. Responsibilities • Responsible for the ongoing development of the product portfolio by product planning, development, execution and management throughout the product lifecycle • Working with the Sales and Finance teams to develop and set pricing strategy for products and create a sustainable growth platform for VicTrack. • Develop strong relationships and ensure full support from a broad range of internal stakeholders throughout service and product development. • Development of full business cases, recommendations and delivery plans. • Develop a broad range of products analysing costs and profitability • Ongoing assessment of market competition to ensure VicTrack services were relevant in the market place.



Three Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Product Manager for Growth Services

  • Nov 2011 - Dec 2015

  Company Profile: Three Ireland are the second largest Mobile operator in Ireland with over 2m customers and are part of the CK Hutchinson worldwide group. Role Purpose: To develop and execute the expansion of 3’s Growth product portfolio (Broadband, Cloud, M2M & eHealth) in the business market. Lead product planning, development, execution and management throughout the product lifecycle in the Business Products & Marketing team. Achievements • Sept 2016: Defined Product Strategy & Business Cases for IOT services and gained management approval to proceed with implementation. • Sept 2015: Launch of ‘Assisted Living’ telecare service, part of eHealth portfolio. Developed the service from concept through to Soft launch. • Aug 14- Mar 15: Broadband and Data Improvement Program: Set up and managed a program to return broadband and data services to growth. Lead cross-functional team across Sales, CRM, IT and 3rd parties to deliver eight separate work-streams. • Mar 2011: Developed and launched a new fixed voice and broadband proposition Responsibilities • Responsible for the producing monthly P&L reports and achieving key product performance targets such as revenue, base, churn and contribution targets. • Define and own the product vision and roadmap for given products which included Broadband, Cloud services, IOT (Information of Things) and eHealth. • Proactively identify new opportunities for products and manage cross-functional project teams to develop and launch the end to end development for new opportunities including technical, operational and commercial/business case elements. • Lead the planning, forecasting and reporting of product performance against all key performance targets ensuring that Technology and Marketing plans are aligned. • Manage multiple external partners in a co-ordinated manner to ensure agreed objectives, timelines and budgets are achieved.



eir Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Head of VAS Product Management

  • May 2009 - Aug 2011

  Company Profile: eir is the largest Telecommunications Provider in Ireland with a base of 1.2 million customers and a €3bn annual turnover. Role Purpose: To lead a team of Product Managers in eircom Business, with responsibility for product development and lifecycle management for VAS services – products included VoIP, Cloud, Free fone & Premium rate voice services. Achievements• Led the product team that developed and implemented a suite of voice price plans for the Government market on time and within budget. This was the largest voice contract in the State and accounted for 30% of Government revenues.• Initiated a deep dive review to tackle the decline in Freefone Voice product identified solutions that resulted in reducing the decline.• Developed and piloted Cloud Services product into Residential and SME markets. Responsibilities• Managed VAS product portfolio using eircom’s end to end Product Lifecycle Management process• Coached and developed team of 6 direct reports to optimise their individual portfolios• Generated monthly performance reports on Revenue, Volumes, Margin, ARPU & Churn• Work with Product Strategy, Sales & Marketing to identify and implement new product developments and enhancements • Track performance of the product set, identify trends and contribute to forecasting, future developments and strategy• Business Case Development and Presentation

• VoIP Sales Manager

  • Apr 2005 - May 2009

  The Innovation Team was responsible for identifying and launching new products in the eircom group that were commercially and technically complex. My role was to shape the development of the VoIP (Voice over IP) services and drive their growth. Achievements• Grew VoIP revenues from zero revenue to a multi-million product line within 3 years. Established VoIP as a core product for customer acquisition and retention. • Developed VoIP Roadmap by engaging with Product & IT stakeholders to drive service innovations and improvements to meet customer and sales expectations.• Lead on the development of a bespoke VoIP Pricing & Modeling tool which evolved into an analytical tool used company-wide for pricing, quotes and customer insights.

• Business Solutions Sales Manager

  • Jun 2001 - Mar 2005

  • After a successful 2 years working as Regional Sales Manager I was tasked with setting up a Pre-Sales Technical Team to focus on selling IP Data Networks, VPNs & CPE to SME customers. • Managed, coached and recruited team of 6 direct reports to be pre sales IP data consultants• Successfully lead the team to treble growth of Data and IP solutions into eircom’s business customer base, exceeded all set targets • Appointed as the lead interface to work with Product Management and marketing to ensure IP Data products were developed to meet customer requirements



Indigo Internet Serices

• Sales Manager

  • 1996 - 2000

  • Initially joined as a Tele sales representative but promoted to Sales Manager within 1 year where I managed team of 12 direct reports responsible for selling Internet Solutions to Consumer and Small Businesses. • Exceeded all sales targets and contributed to growing Indigo from a startup Internet provider to be the second largest ISP in Ireland. By 2000 Indigo had just under 1 million ISP customers and the SME business was worth over 9 million euro. • Initially joined as a Tele sales representative but promoted to Sales Manager within 1 year where I managed team of 12 direct reports responsible for selling Internet Solutions to Consumer and Small Businesses. • Exceeded all sales targets and contributed to growing Indigo from a startup Internet provider to be the second largest ISP in Ireland. By 2000 Indigo had just under 1 million ISP customers and the SME business was worth over 9 million euro.